Who Is This For?
StoreHub merchants setting up a new POS register for the first time, including connecting printers, cash drawers, and network cables.
Overview
This article walks you through the first-time physical setup of your POS register. You will learn how to connect your receipt printer to your router, power on your register, set up printing, and connect your cash drawer.
The steps are organised by device type, so you can jump to the section for your register model. After completing this setup, see this article for SIM card installation, static IP configuration, and warranty information.
Before You Begin
Your POS register, router, and receipt printer are unboxed and ready.
You have the power cables and LAN cables that came with your devices.
You have the RJ-11 cable that came with your cash drawer (if applicable).
For iPad:
Have a WiFi password for your StoreHub router.
Have an Apple ID ready (or plan to create one during setup).
Step-by-Step Guide
Connect Your Receipt Printer to the Router
Before setting up your register, connect your receipt printer to the router so the register can find the printer on the network.
1. Connect the router's power cable to a power source and switch on the router.
2. Connect the internet cable (WAN cable) from your internet service provider's router to the WAN port on your StoreHub router.
Note:
Skip this step if you are not using an internet router from an internet service provider. This connection is required if you use Beep QR and Delivery.
3. Using a LAN cable, connect your receipt printer to one of the LAN ports on the router, then switch on the printer.
Set Up an Android Register
The diagram below shows how your Android register, router, printer, and cash drawer connect to each other.
Choose your register model below and follow the steps.
Sunmi D3 Mini
1. Plug the power adapter into the power port at the bottom of the register and connect it to a wall outlet.
2. Press and hold the power button for 2 to 3 seconds until the screen lights up.
3. Plug a LAN cable from your internet router into the LAN port on your register for the most stable connection.
4. Find the release latch to open the built-in printer cover, place the thermal paper roll inside, and close the cover firmly.
Note:
The paper should feed from the bottom of the roll. To check the paper orientation, scratch both sides with a fingernail. The side that leaves a black mark should face up.
5. Plug the cash drawer's RJ-11 cable into the port labelled 'Cash Drawer'.
6. Plug the barcode scanner's USB cable into any available USB port on the register.
Note:
For detailed scanner setup (modes, pairing, reset), see here.
Sunmi T2
1. Connect the power adapter to the power port on the bottom of the device.
2. Connect a LAN cable from your router to the LAN port on the register.
3. Press and hold the blue power button on the bottom right of the device for 1 to 2 seconds to turn it on.
4. Once the register is on, open the StoreHub POS app.
Note:
Make sure to activate your register if you have not done so already.
5. In the StoreHub POS app, tap the menu icon, then tap 'Settings', then tap 'Printer'.
6. Toggle on 'Always Print Receipt'.
7. Tap 'Built-in Printer', then select 'Receipt'.
Note:
The Sunmi T2 has a built-in printer. If you are using an external printer instead, tap 'Search Printer' and select it when it appears.
8. Toggle on 'Receipt' for the selected printer.
9. Tap 'Print Test Receipt' to confirm the printer is working.
Connect a Cash Drawer (Sunmi T2)
1. Connect the RJ-11 cable from your cash drawer to the cash drawer port on the register.
Connect a Barcode Scanner (Sunmi T2)
1. Plug the barcode scanner into either of the USB ports on the register.
Sunmi D3 Pro
1. Plug the power adapter into the power port and connect it to a wall outlet.
2. Press and hold the power button for 2 to 3 seconds until the screen lights up.
3. Plug a LAN cable from your internet router into the LAN port on your register for the most stable connection.
4. Connect your external printer. Choose the option below that matches your setup.
Option A: Nearby Printer (USB Connection)
Use a USB cable to connect the printer directly to a USB port on your Sunmi D3 Pro.
Option B: Distant Printer (LAN Connection)
Use a LAN cable to connect the printer to an available LAN port on your router.
Plug the cash drawer's RJ-11 cable into the port on your receipt printer.
Alt text: 'RJ-11 cable connected to the cash drawer port on the receipt printer.'
5. Plug the barcode scanner's USB cable into any available USB port on the register.
Note:
For detailed scanner setup (modes, pairing, reset), see here.
iMin Falcon 1
1. Plug the power adapter into the power port and connect it to a wall outlet.
2. Press and hold the power button for 3 seconds to turn on the device.
3. Plug a LAN cable from your internet router into the LAN port on your register for the most stable connection.
4. Push the red button to open the printer cover, insert the paper roll with the loose end facing you, and close the lid.
Note:
To check the paper orientation, scratch both sides with a fingernail. The side that leaves a black mark should face up.
5. Plug the cash drawer's RJ-11 cable into the port labelled 'Cash Drawer'.
6. Plug the scanner's USB cable into any available USB port on the register.
Note:
For detailed scanner setup (modes, pairing, reset), see here.
iMin D4
1. Refer to the iMin D4 User Manual for port locations and detailed setup.
Replace the Receipt Roll (iMin D4)
1. Follow the guide below to replace the receipt roll in the iMin D4 printer.
iMin Swan 1
1. Press and hold the power button for 3 seconds, then let go. The screen will turn on.
2. Refer to the image below for port locations on the iMin Swan 1.
Note:
The secondary display for iMin Swan 1 is not available at this time.
Refer to this slide to learn more about Android setup based on your business type.
Set Up an iPad Register
Set Up Your iPad
1. Turn on the iPad. At the 'Hello' welcome screen, slide the screen to the right.
2. Choose your language and country or region.
3. If you have an existing Apple device (iOS 13.1 or later), place it near the new iPad to use Quick Start. Otherwise, tap 'Set Up Manually' and follow the steps below.
Notes:
We recommend creating an Apple ID specifically for your store. Using your personal Apple ID may cause your personal iMessages and emails to appear on the iPad.
The store Apple ID should be linked to an email address you are comfortable letting employees access, in case they need to install or reinstall apps.
You can use one store Apple ID for multiple iPads. You do not need to create a separate one for each register.
4. Select your keyboard language.
5. Join your WiFi network and enter the password.
Note:
If you are unsure about the WiFi password, please don't hesitate to contact our customer care team via live chat.
6. Read the Data and Privacy notice and tap 'Continue'.
7. Set up a Touch ID or a passcode (optional).
8. For Apps and Data, choose 'Restore from Backup', 'Move from Android', or 'Set Up as New iPad' based on your preference.
9. Agree to the Terms and Conditions.
Note:
You may also see optional features during setup such as Express Settings, Location Settings, Screen Time, and diagnostic reports. Enable or disable these based on your preference.
10. Read the introductory iPad features, tap 'Continue', and tap 'Get Started'.
Note:
For detailed help with Apple IDs, refer to the official Apple guide.
Configure Your iPad for StoreHub
1. On your iPad, go to 'Settings', then tap 'General', then tap 'About' to check your iPadOS version. Make sure it is updated to the latest version.
Note:
See Apple's guide on how to update iPadOS if you need help updating.
2. Go to 'Settings', then tap 'Display and Brightness'. Set 'Auto-Lock' to 'Never'.
Note:
Setting Auto-Lock to Never keeps your Bluetooth printer and barcode scanner connected without interruptions.
3. Still in 'Settings', scroll down to 'App Store' and toggle on 'Apps' and 'App Updates' under Automatic Downloads.
Connect Your iPad to the Router
The diagram below shows how your iPad connects to the router via WiFi, with printers connected to the router via LAN cables and the cash drawer connected to the printer via RJ-11.
1. On your iPad, go to 'Settings', then tap 'WiFi'.
2. Connect to your StoreHub router WiFi network.
Note:
If you are unsure about the WiFi password, contact StoreHub Support via live chat.
3. Connect your printer to your POS register. See here for printer connection details.
Note:
After setting up your iPad, the next step is to download and install the StoreHub POS app. See here for instructions.
Connect and Troubleshoot Your Cash Drawer
This section applies to all register types. Your cash drawer connects to the register or printer using an RJ-11 cable.
Connect the Cash Drawer
1. Take the RJ-11 cable that came with your cash drawer.
2. Connect one end to your printer or register's cash drawer port (labelled 'Cash' on some models).
3. Make sure the cash drawer key is in the 12 o'clock (upright) position. This puts the drawer on standby so it opens automatically when the printer prints a receipt.
Notes:
Turning the key to 9 o'clock (left) will manually open the drawer.
Turning the key to 12 o'clock (middle/upright) puts the drawer on standby, ready to pop open when a receipt is printed. This is the position you should leave it in.
Turning the key to 3 o'clock (right) locks the drawer.
Test the Cash Drawer
1. Open the StoreHub POS app on your register, then tap 'Settings'.
2. Tap 'Printer', then tap 'Search Printer' and wait for your printer to appear.
3. Tap the printer name and toggle on 'Receipt'.
4. Perform a test transaction. If the cash drawer pops open when the receipt prints, the setup is complete.
Troubleshooting
Issue | Solution |
Printer not found during search | Make sure the printer is connected to the router via LAN cable and the router is on. Turn off all devices, then turn on the router first. Wait for it to fully boot before turning on the register and printer. |
Printer not found (iPad) | Make sure the iPad is connected to the StoreHub 5G WiFi network. If the printer connects via Bluetooth, ensure Bluetooth is turned on. |
Cash drawer does not open when receipt prints | Check that the RJ-11 cable is firmly connected. Ensure the cash drawer key is in the 12 o'clock position. Check that nothing is jammed inside the drawer. Try a different RJ-11 cable if available. |
Cash drawer cable seems loose or wrong | Confirm you are using the RJ-11 cable that came with the cash drawer. Some cables look similar but have different connectors. |
Sunmi Register (D3 Mini, D3 Pro, T2)
Issue | Solution |
POS app not responding or frozen | Force quit the StoreHub POS app, then reopen it. If it is still frozen, go to 'Settings', then 'Apps', find StoreHub POS, and tap 'Clear Cache'. If the issue continues, deactivate and reactivate the register. |
Register is slow or lagging | Make sure the StoreHub POS app and the device firmware are updated to the latest version. Remove unused apps from the register. Clear cached data. |
Payment processing errors | Try syncing the POS by pulling down to refresh. Force quit and reopen the app. If the error continues, deactivate and reactivate the register. Take a screenshot of the error and contact StoreHub Support. |
StoreHub POS app not found on Play Store | If you are using third-party hardware, the app may not be available on the Play Store. Contact StoreHub Support via live chat for a direct APK download link. |
OS too old for delivery integrations | Delivery integrations (Beep Delivery, Foodpanda, Shopee Food) require a minimum of Android 11. Devices running Android 7 or older have reached hardware end-of-life and should be replaced. |
iMin Register (Falcon 1, D4, Swan 1)
Issue | Solution |
POS app not responding or frozen | Short tap the power button to wake the screen. If the app is frozen, force quit it and reopen. Go to 'Settings', then 'Apps', find StoreHub POS, and tap 'Clear Cache'. Restart the app before attempting a factory reset. |
The screen is black but the device is still running (dual screen models) | This is a hardware failure, not a software freeze. Do not attempt a factory reset. Contact StoreHub Support immediately for a replacement or repair. |
Register needs a factory reset | Factory reset erases all local data. Before resetting, make sure your POS has fully synced to BackOffice. Go to 'Settings', then 'System', then 'Reset Options', and select 'Erase All Data (Factory Reset)'. |
Register is slow or lagging | Make sure the StoreHub POS app and the device firmware are updated to the latest version. Remove unused apps. Clear cached data. |
FAQs
1. Do I always need to keep 'Always Print Receipt' toggled on?
It depends on your preference. If you do not need a printed receipt or prefer to email receipts to customers, you can toggle it off.
2. How do I check which side of the receipt roll faces up?
Scratch both sides of the paper. The side that shows black markings should face up when inserting the roll.
3. My register model is not listed here. What should I do?
Contact StoreHub Support via live chat for setup help with your specific device. You can also check this article for additional device information.
4. Can I use WiFi instead of a LAN cable on my Android register?
Android registers can use WiFi, but a LAN cable provides a more stable connection. LAN is recommended for registers that handle online orders or use Multiple Register Sync.
5. Where do I set up a SIM card or static IP address?
See this article for SIM card installation (iMin Falcon 1 only) and static IP configuration.
6. Where can I download the StoreHub POS app after setting up my register?
See this article for download and installation steps.
7. How do I connect a barcode scanner?
For USB scanners, plug the scanner into any USB port on your register. For Bluetooth scanners (iPad), see this article for pairing instructions.
8. When should I factory reset my register?
Only as a last resort after trying to force quit, clearing cache, and restarting the app. Factory reset erases all local data, so make sure your POS has synced to BackOffice first.
9. My device's OS is too old for delivery integration. What should I do?
Delivery integrations require Android 11 or later. If your device runs Android 7 or older, it has reached end-of-life and should be replaced. Visit the StoreHub merchandise store or contact StoreHub Support.
10. Which devices are legacy or end-of-life?
The following devices can no longer receive app or firmware updates and must be replaced: Rockchip V1, Sunmi T2 (Android 7), Sunmi T2 Lite, Sunmi D2, Android 12C, and iMin D1. If you are using any of these devices, visit the StoreHub merchandise store or contact StoreHub Support to upgrade.
11. I bought my device from a third-party vendor. Where do I download the app?
The StoreHub POS app may not be available on the Play Store for third-party devices. Contact StoreHub Support via live chat for a direct APK download link.
12. Can I unlock my StoreHub device to use other software?
Sunmi devices can be unlocked by contacting StoreHub Support. Mikrotik routers can be reconfigured for other uses. Other devices remain locked to StoreHub software. Contact Support for details.
13. What does the warranty cover, and how do I submit a claim?
StoreHub hardware comes with a standard warranty from the date of purchase. The warranty covers manufacturing defects and hardware malfunctions under normal use. It does not cover damage caused by lightning, power surges, water, physical impact, or unauthorised modifications. To submit a warranty claim, contact StoreHub Support via live chat with your device serial number, proof of purchase, and a description of the issue.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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