Who is this for?
StoreHub merchants in F&B businesses who want to use multiple POS devices to take orders and process payments more efficiently.
Overview
This guide will help you understand what Multiple Register Sync (MRS) is, why it's useful for your business, and what you need to get started. You'll learn about the requirements for MRS and how to set it up in your BackOffice and on your StoreHub POS devices.
Before You Begin
Your StoreHub POS app must be updated to the latest version.
You need a stable internet connection at your store.
You must have access to your StoreHub BackOffice.
This feature is currently only available for F&B (Food & Beverage) businesses.
Glossary
Local Server (Main Register)
This is your primary POS device. It handles all checkouts by default and acts as the central hub for syncing orders. Only one 'Local Server' can be set up per store.
Client Register (Ordering Register)
These are additional POS devices that connect to your 'Local Server'. They are mainly used for taking customer orders. Depending on your settings, they can also process payments, cancellations, and refunds.
Step-by-Step Guide
What is Multiple Register Sync (MRS)?
Multiple Register Sync (MRS) is a feature that lets you connect several StoreHub POS devices in your store. You'll have one 'Main Register' (called the 'Local Server') and several 'Ordering Registers' (called 'Client Registers').
This setup allows all connected registers to share and sync customer orders instantly. For example, a cashier can take an order on a Client Register, and another cashier can see and complete that order on the Main Register or another Client Register. This helps you serve customers faster and manage orders smoothly across your entire store.
Requirements for Multiple Register Sync (MRS)
To ensure MRS works well, your devices and network need to meet certain requirements.
Software Requirements
You must update your StoreHub POS app to the latest version.
1. For iPad:
On your iPad, go to the 'App Store'.
Search for 'StoreHub POS'.
Tap on the app and then tap 'Update' if an update is available.
2. For Android:
Make sure all your sales data has been synced to the cloud.
When you open the StoreHub POS app, you should see a pop-up asking you to download and install the update.
After installation, close and re-open the app.
Note:
If you encounter issues when updating your StoreHub App, contact us via live chat or send us an email at [email protected].
Network Requirements
A strong and stable network connection is crucial for MRS.
1. If you are using Android Registers, connecting them with a 'LAN cable' (Ethernet cable) directly to your router is the most reliable option.
2. For WiFi connections, we recommend connecting to your 'StoreHub router' for the best performance.
Note:
If you're uncertain about the Wi-Fi password, please don't hesitate to contact our customer care team via live chat.
3. You need a minimum internet speed of '30 Mbps' (megabits per second) and a latency of less than '50ms' (milliseconds). Higher speed and lower latency are always better for smooth operation.
Note:
If you're unsure about your network's readiness, please contact StoreHub Support for a 'Network Assessment. This will help check if your shop's internet setup supports MRS.
Hardware Requirements
MRS works with specific POS devices.
1. The following POS Registers support Multiple Register Sync (MRS):
iPad (running iOS 13.1 or newer)
Sunmi T2 (running Android 7)
iMin D4 (running Android 11)
iMin D1 (running Android 11)
iMin Falcon (running Android 11)
iMin Swan 1 (running Android 11)
Notes:
When using iPads, you should use the same models for both the Cashier Register and the Ordering Register.
If the Main Register is an Android device, its built-in printer can't be used by the Ordering register. Unlike network printers like CPQ6+, these are internal USB printers and work differently.
2. You can set up a maximum of '5 ordering registers' (Client Registers) to connect to your Main Register (Local Server).
Notes:
If more than 5 ordering registers are required for your store, please contact us for a Network Assessment.
You can sync an iPad and an Android Register with each other.
Example:
An iPad Pro can be synced with a Sunmi T2 and vice versa.
Enable Multiple Register Sync (MRS) in BackOffice
The first step is to turn on MRS in your StoreHub BackOffice.
1. In your 'BackOffice', go to 'Settings'.
2. Under the 'F&B' tab, scroll down to the 'General' section and enable 'Multiple POS Register Sync'.
3. A new section called 'Checkout Registers' will appear. Choose one of the two options:
'Local Server Only'
(This is the default setting) Only your main 'Local Server' register can process payments, cancellations, and refunds. All other 'Client Registers' can only take orders and save them.
'Local Server and Client Registers'
This option allows all connected registers (both the 'Local Server' and 'Client Registers') to process payments, cancel orders, and issue refunds. Choose this if you want more flexibility for your cashiers.
4. If you select 'Local Server and Client Registers', an 'Apply to Stores' dropdown will appear. Choose 'All Stores' or select specific stores where you want to enable this feature.
5. Click 'Save' to apply your changes.
Note:
To process payments, Client Registers must be updated to the latest POS app version. An internet connection is also required for Client Registers to cancel or refund orders.
Set Up Your Main Register (Local Server)
After enabling MRS in the BackOffice, you need to designate one of your POS devices as the 'Local Server'.
1. On your chosen Main Register device, open the 'StoreHub POS App'.
2. Tap the three-line menu (≡) button on the top left side, then select 'Settings'.
3. Tap 'Multiple Register Sync (MRS)', then select 'Set this Register As Local Server'.
4. Once successfully activated, the page will show the name of your Main Register as the 'Local Server' and display its IP address.
Notes:
Ensure that 'Multiple Register Sync (MRS)' in the BackOffice is enabled for the option to appear on your Register.
It is recommended that your Main Register has the best hardware.
(Example: If you own an iPad 10th Gen and 9th Gen, use the former as the Main Register and the latter as the Ordering Register).
Connect Your Ordering Registers (Client Registers)
Now, connect your other POS devices as 'Client Registers' to the 'Local Server'.
1. On your Ordering Registers, make sure they are connected to the same network (WiFi or LAN) as your Main Register (Local Server).
2. Open the 'StoreHub POS App', tap 'Settings', and then select 'Multiple Register Sync (MRS)'. The screen should automatically indicate that it is connected to the local server.
3. On your Local Server (Main Register), navigate back to the 'Multiple Register Sync (MRS)' settings page. You will see a list of all connected Client Registers.
4. Check the status of each Client Register to confirm its checkout capability. This is only relevant if you enabled 'Local Server and Client Registers' in the BackOffice.
Ready for Checkout
If the register’s app is up-to-date, you will see no special indicator in the status column. It is ready to process payments.
Unsupported
If you see '❗️Checkout Unsupported' with a sub-text like “Version 1.96.0+ required,” it means that register’s app is outdated. It can still sync orders but cannot be used for checkout until you update the app on that specific device.
5. Once connected, test the system by creating a new order on one register and checking if it appears on all other connected registers.
Notes:
The Local Server has to be awake at all times.
The Local Server must be connected to the network/WiFi at all times.
Prevent Syncing Issues
To keep your MRS system running smoothly, follow these tips:
1. Ensure Your Main Register is Always Awake
Your Main Register (Local Server) must stay powered on and have the StoreHub POS App open throughout your business hours. If it goes to sleep or the app closes, orders may not sync correctly.
2. Ensure Registers are Always Connected to the Correct Network
All your registers (Local Server and Client Registers) must be connected to the same and correct network to avoid syncing errors.
Learn how to set a default network connection here.
Troubleshooting
Issue | Solution |
Encountering Syncing Issues | Please reach out to our Care team via Live Chat and provide the following:
1. Floor plan of your restaurant.
2. A video showing the location of your router, POS Register and areas where your ordering registers will be carried. |
FAQs
1. Can I use MRS if I only have one POS device?
No, MRS is designed for businesses with multiple POS devices to sync orders across them. If you only have one device, you don't need MRS.
2. What happens if my internet connection goes down while using MRS?
MRS relies on your local network to sync orders between registers. If your internet connection is unstable or goes down, syncing might be affected. It's crucial to have a stable network as outlined in the requirements.
3. Is there a limit to how many Client Registers I can connect?
Yes, you can connect a maximum of 5 Ordering Registers (Client Registers) to your Main Register (Local Server).
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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