Who Is This For?
StoreHub merchants who need phone numbers, email, WhatsApp, live chat entry points, or visit information for StoreHub Support and Sales.
Overview
This article lists every supported way to reach StoreHub: urgent phone support, regional email, WhatsApp, live chat from BackOffice and apps, and headquarters address. Use live chat for most product questions; use phone when you cannot log in or have a time-sensitive payout or delivery issue.
If you think your BackOffice account was compromised, read this article first.
Before You Begin
You know whether your question is about POS and hardware, Beep Delivery, billing, or something else (chat routing will ask you to pick a topic).
For BackOffice live chat, you can log in at your store URL in this form: youraccountname.storehubhq.com (replace youraccountname with your real account name).
Have your store name and any error screenshots ready before you start a chat.
Step-by-Step Guide
Need to speak with someone urgently?
For time-sensitive issues (for example you are locked out, you see payout bank details you did not authorize, or an active delivery crisis), call the Support number for your country first so the team can act quickly.
Support Phone and Email by Country
Support is available Monday to Sunday, 9:00 AM to 9:00 PM local time, unless StoreHub publishes a different schedule on the Help Center.
Country | Phone | |
Malaysia | +603 9212 6688 | |
Thailand | +66 02 171 2526 | |
Philippines | +63 2 8626 3739 |
You can reach Support on WhatsApp for live chat style help:
Open Live Chat from the BackOffice
1. In your browser, go to your BackOffice URL (youraccountname.storehubhq.com) and sign in.
2. Click the chat bubble at the bottom right of the screen.
3. Tap 'Send us a message', or search the Help Center for an article first.
4. Choose the topic that matches your issue: 'Point of Sale (POS) Hardware & Software' or 'Beep Delivery'.
5. Start the conversation. Use the paper clip icon to attach files, photos, or short videos.
Open Live Chat from the StoreHub Manager App
1. Install StoreHub Manager from the Google Play Store or Apple App Store.
2. Sign in with your StoreHub account name, email, and password.
3. Tap the chat bubble.
4. Tap 'Send us a message'.
5. Select 'POS Hardware & Software' or 'Beep Delivery'.
6. Chat and use the picture icon if you need to send images.
Open Live Chat from the POS App
1. On your POS register, open the StoreHub POS app and sign in.
2. Open the menu, then tap 'Support'.
3. Tap the chat bubble.
4. Open the 'Messages' tab at the bottom, then tap 'Send us a message'.
5. If prompted, confirm you are a merchant (for example tap 'Yes I Am').
6. Choose 'Live Chat with us' to start a chat with an agent.
7. Pick 'POS Hardware & Software' or 'Beep Delivery', then start chatting.
Visit StoreHub Headquarters
Level 7, KYM Tower 8, Jalan PJU 7/6,
Mutiara Damansara, 47800
Petaling Jaya, Selangor,
Malaysia
Troubleshooting
Issue | Solution |
I cannot find the chat bubble | Confirm you are on the latest app or browser version, zoom is not hiding the widget, and no extension is blocking scripts. Try another browser or device. |
Chat asks me to pick a topic |
|
I need help outside Support hours | Email your regional care address above with details; Support will reply when the team is online. For suspected fraud on payouts, still send email with subject URGENT as described in the emergency guide. |
FAQs
1. What is the fastest way to get help during business hours?
Live chat from BackOffice or the StoreHub app is usually fastest for product questions. Use phone if you cannot sign in or the issue is urgent.
2. Which email should I use?
Use the care address for your country from the table (Malaysia, Thailand, or Philippines). Use [email protected] only for commercial or sales enquiries.
3. Does WhatsApp replace live chat?
WhatsApp is another channel to reach the team. If you already use BackOffice chat, you do not need both for the same issue.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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