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How to Set Up and Manage POS Hardware

Who Is This For?

StoreHub merchants who need to set up, configure, or troubleshoot their POS register hardware, including SIM card installation, network settings (static IP), and device warranty.

Overview

This article covers the hardware side of your POS register. You will learn how to install a SIM card for mobile data, set a static IP address for network stability, troubleshoot common register and peripheral issues, and manage your device warranty and repairs.

Before You Begin

  • Your POS register must be powered on and running the latest StoreHub POS app.

  • For SIM card setup: only iMin Falcon 1 and iMin D1 support SIM cards.

  • For static IP setup: you need access to your device's network settings.

  • For warranty claims: have your purchase invoice or device serial number ready.

Step-by-Step Guide

Install a SIM Card (Android Register)

Use a SIM card if you have no access to WiFi or LAN connections, for example at food trucks, market stalls, or areas with poor wired internet coverage.

Notes:

  • StoreHub does not recommend mobile data as your main internet source. Connection stability depends on your telco coverage.

  • When using mobile data, you will not be able to connect to external printers via a LAN cable. USB connection is possible but with limited cable lengths (shorter is better).

  • Only the iMin Falcon 1 and iMin D1 support SIM card connections. A standard-sized SIM card must be used.

  • If you experience slowdown in mobile data speed, contact your service provider.

iMin Falcon 1 (Click to expand)

1. Turn the device over and push open the back cover.

2. Insert your standard-sized SIM card into the slot.

SIM card being inserted into the iMin Falcon 1 SIM card slot.

iMin D1 (Click to expand)

1. Turn the device over and use a SIM ejector pin to eject the SIM card holder.

iMin D1 bottom showing the SIM card slot location and a SIM ejector pin.

2. Insert your standard-sized SIM card into the holder.

SIM card being placed into the iMin D1 SIM card holder.

After Inserting the SIM Card (Both Devices)

1. Restart your device by long-pressing the power button, then selecting 'Restart' from the pop-up menu.

2. After the device restarts, go to 'Settings'.

3. Tap 'Network & Internet', then tap 'Mobile Network'.

Android Network and Internet settings with Mobile Network option.

4. Check that the mobile network setting is active and not greyed out. This confirms you are connected.

Set a Static IP Address for POS Registers

A static IP address keeps your POS register's network address fixed so it does not change each time the device connects. This improves network stability for:

  • Handling online orders (QR Order and Pay, Beep Delivery)

  • Using Multiple Register Sync (MRS)

  • Connecting to the Customer-Facing Display

On iPad

1. On your iPad, go to 'Settings', then tap 'WiFi'. Click on the 'Information' icon on the WiFi you're using.

iPad Settings screen with WiFi option and information icon highlighted.

2. Scroll down and tap 'Configure IP'.

iPad WiFi settings with Configure IP highlighted.

3. Select 'Manual', enter the IP address details as follows, then tap 'Save'.

POS Device

Device

IP Address

Subnet

Gateway

Main Cashier

Android or iPad

xx.x.x.11

255.255.255.0

xx.x.x.1

Ordering Register

iPad

xx.x.x.12

255.255.255.0

xx.x.x.1

iPad Manual IP configuration screen showing IP Address, Subnet Mask, and Gateway fields.

Note:

  • Make sure your iPad is updated to the latest software version.

On iMin Devices (D1 or D4)

1. On the iMin POS register homepage, tap the 'Settings' icon.

2. Tap 'Network and Internet'.

iMin Network and Internet settings.

3. Tap on 'Ethernet'.

iMin Ethernet option.

4. Tap 'Ethernet' again, then select 'Static'.

iMin Ethernet settings with the Static IP option selected.

5. Enter the IP address details as shown in the table below, then tap 'Confirm'.

POS Device

Device

IP Address

Subnet

Gateway

Main Cashier

Android or iPad

xx.x.x.11

255.255.255.0

xx.x.x.1

Ordering Register

iPad

xx.x.x.12

255.255.255.0

xx.x.x.1

iMin static IP configuration screen showing IP Address, Subnet, and Gateway fields.

Check and Manage Your Device Warranty

Your StoreHub POS device comes with a one-year warranty from the date of purchase.

Check If Your Device Is Under Warranty

1. Find the invoice or receipt from when you purchased your StoreHub POS device.

Note:

  • If you do not have your invoice or purchase date, contact StoreHub Support team and provide the Serial Number (SN) of your device. The team can check for you.

2. If the purchase date was less than one year ago, your device is under warranty. Proceed to 'Make a Warranty Claim' below.

3. If the purchase date was more than one year ago, your device is out of warranty. See 'Out-of-Warranty Options' below.

Make a Warranty Claim (Under 1 Year)

1. Contact StoreHub Support team to start a warranty claim. Provide your device details and proof of purchase.

2. The team will reply to your ticket within 2 business days with next steps.

Note:

  • Loan units are only provided for devices that are under warranty.

Out-of-Warranty Options (Over 1 Year)

If your device is out of warranty, you have two choices:

Option 1: Send for repair

  • The repair process can take 7 working days up to 3 to 6 weeks, depending on the problem and parts availability.

  • No loan unit is provided for out-of-warranty repairs.

  • The repair itself does not come with a new warranty.

  • During the repair, you can record sales manually or use another device like an iPad temporarily.

Option 2: Buy a new device

  • No downtime. You get a new device immediately.

  • New devices come with a fresh 1 or 2-year warranty.

  • You get the latest technology.

Note:

  • Because out-of-warranty repairs are costly and take a long time, buying a new device is often a better and faster solution.

Troubleshooting

Troubleshooting is grouped by device performance, peripherals, and app behaviour, so you can find the right section quickly.

Device and Performance

Issues with the register itself: slowness, lag, or general responsiveness.

Issue

Solution

Register is slow or lagging

Make sure you have the latest version of the StoreHub POS app. Remove unused apps from the register. If Android, make sure the OS is up to date. Clear any cached data on the register.

Peripherals and Connections

Issues with hardware connected to the register (e.g. Customer-Facing Display).

Issue

Solution

CFD stuck on 'Connecting' or not working

Re-open the StoreHub POS app on your register and reconnect to the CFD. Restart the POS device by holding the power button and turning it back on. Perform a software update if needed. Refer to this article for full setup steps.

App and Notifications

Issues with StoreHub Manager or POS app notifications (order alerts, pre-order, self-pickup).

Note:

  • The steps below assume the StoreHub Manager app is installed on your smartphone or personal iPad/Android tablet.

Issue

Solution

Notifications not appearing

Make sure Background App Refresh (or equivalent) is turned on for the StoreHub Manager app. If the order is a pre-order or self-pickup, notifications can arrive 30 to 45 minutes before the fulfilment time. The customer may have cancelled the order.

Late notifications (iOS)

Go to iPad 'Settings', scroll down and tap the StoreHub Manager app, then toggle on 'Background App Refresh'.

Late notifications (Android)

Go to 'Settings', tap 'Apps', then 'Manage Apps'. Find the StoreHub Manager app, go to 'Data Usage', and toggle on 'Background Data'.

Notification sound is too quiet

Check that your device volume is not muted. Adjust it to your preference. If the environment is noisy, consider moving your device.

Hardware monitor display issue

Issues when you encounter your Monitor Display not functioning or screen glitching (Screen glitching is when your monitor is showing multiple colors like rainbow lines or darkening on the side monitor). This issue happens when there is a power surge, lightning, overheating or hardware tear and wear.

Check Cable

  1. Check your power adapter to see if it is loose, damaged or bite marks.

Perform ‘Force Restart’

  1. Perform a 'force restart' by holding down the 'Power' button for a few seconds.
    ​

  2. A prompt will appear on the screen to either shut down or restart/reboot, tap on the ‘Restart’/’‘Reboot’ button on Screen.
    ​

  3. Wait to see if the screen turns back on.

FALCON 1 - Holding the power button on the side of the POS device for 10 secondsHolding the power button on the side of the POS device for 10 seconds

Discharging Electricity

  1. Press and hold the Power Button for a few seconds.
    ​

  2. A prompt will appear on the screen to either shut down or restart or reboot, tap ‘Shut Down’.
    ​

  3. Wait until the POS is shut down.
    ​

  4. Unplugged the power cable from the POS power port.
    ​

  5. Press and hold the Power up button for 3 seconds and let go. The electricity in the POS will disperse.
    ​

  6. Please wait for 2-3 minutes.
    ​

  7. Plugged the Power Cable and turned on the POS device again.

Check for Hardware Failure

  • Look at your screen for rainbow-colored lines or pixelation (tiny colored dots) before it goes black.
    ​

Example of SUNMI T2 Screen Glitching in Extreme level.

  • Note: If you saw these patterns, it usually means the display has failed and it is not a software problem.
    ​

  • If you use a Device with Front and Back monitor, check if the Customer-Facing screen is still on while the main screen is black.
    ​

Note:

  • If the customer screen works but the main screen is black, this means the main board has failed.

Issue

Solution

My screen is black but the power light is on

This may be a display failure. Check for rainbow lines or try a force restart by holding the 'Power' button for 15 seconds.

The screen is black after a thunderstorm

This is likely a power surge or lightning damage. Check your power adapter and contact support.

The screen is black but I can still use the touch screen (I hear sounds when I tap)

This is a monitor failure rather than a touch screen failure. Kindly reach out to Support to check for warranty claim.

FAQs

1. Which Android registers support SIM cards?

Only the iMin Falcon 1 and iMin D1 support SIM card connections. Use a standard-sized SIM.

2. Can I use mobile data as my main internet source?

StoreHub does not recommend it. Mobile data stability depends on your telco coverage, and you will not be able to use LAN-connected printers.

3. Why do I need a static IP address?

A static IP keeps your network address fixed, which improves stability for features like Multiple Register Sync, QR Order and Pay, Beep Delivery, and Customer-Facing Display.

4. How long is my POS device warranty?

One year from the date of purchase. Contact StoreHub Support with your Serial Number if you need to check your warranty status.

5. Where can I buy a new POS device?

Visit the StoreHub merchandise store at https://merchandise.storehub.me/.

Need Help?

Contact StoreHub Support via live chat in your StoreHub app or email [email protected].

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