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FAQ: POS Hardware & Supplementary Device Support

New and legacy devices sold by StoreHub and their eligibility to receive technical support.

Updated over 4 months ago

What You Will Learn in This Guide

  • Below are lists of old and new POS systems, printers, scanners, routers, and cash drawers previous or currently being sold by StoreHub.

  • Refer to this document to see if your StoreHub device will still receive support from our Technical Team.


Important Notes

  • The term Limited refers to the availability of a device - these items have minimal quantities left.​

  • The term Technical Support in this article refers to the items that StoreHub's technical team are able to troubleshoot and provide support for.

  • An item that has Technical Support does not necessarily mean StoreHub still sells the product.

  • Refer to the Sold by StoreHub column to know if a device is still being sold by StoreHub.


Definition

MY

Malaysia

PH

Philippines

TH

Thailand


POS Systems

Brand

Model

Technical Support

OS

Sold by StoreHub

iMin

Falcon 1

Android

✅ MY & PH

Swan 1

Android

✅ MY, TH & PH

D4

Android

D1

Android

✅ TH & PH

D2

Android

Sunmi

T2

Android

✅ TH & PH

D2

Android


TH (Limited)

D3 Pro

Android

✅ MY & TH

D3 Mini

Android

✅ MY, TH & PH

Apple

iPad (6th, 7th, 8th Gen)

iOS

iPad (9th Gen)

iOS

Note: If you'd like to use the iOS version of our system, StoreHub recommends using an iPad Gen 7 or newer; older devices may not be compatible with our POS systems.


Printers

This section includes detailed guidance about printer compatibility with different POS devices to assist users in selecting the right printer for their needs.

Brand

Model

Technical Support

OS

Sold by StoreHub

Xprinter

CP-Q6+

iOS & Android

❌ MY

✅ TH

CP-Q3

iOS & Android

Q838L

iOS & Android

✅ MY

CP-Q3s

Android

CP-Q3x

Android

XP-Q80i

iOS & Android

✅ PH

CP-Q2

iOS & Android

STAR

SP742ME

iOS

TSP100

iOS

TSP143

iOS

TSP600

iOS

TSP650

iOS

TSP700

iOS

mPOP

iOS

VPOS

VP-Q3

Android

Bixolon

SLP DX220

iOS & Android

✅ MY, TH & PH

HPRT

TP805L

iOS

✅ TH

Additional details such as connection methods (LAN cable, USB) and compatible POS devices for certain printer models may also assist users in their selection.

Note: Identify the printer model located on the bottom of your printer. It is recommended to purchase printers directly through StoreHub to ensure compatibility and support. For third-party purchases, confirm that the printer is listed as compatible to ensure smooth configuration.

Detailed compatibility information for specific devices like the Android D3 Pro along with examples (e.g., LAN Cable Printers and Bixolon SLP DX220) will help ensure users are fully informed about their options.


Routers

Brand

Model

Technical Support

OS

Sold by StoreHub

Mikrotik

hAP AC Lite

iOS & Android

✅ TH & PH

hAP ac3-R

iOS & Android

✅ TH & PH

ASUS

AX56U

iOS & Android

RT-N12HP

iOS & Android

TP-Link

ER706W TP-Link Omada

iOS & Android

✅ MY

Archer C6

iOS & Android

Archer C64

iOS & Android


Network Switch

Brand

Model

Technical Support

OS

Sold by StoreHub

TP-Link

SF1008D 8-Ports

iOS & Android

SF1005D 5-Ports

iOS & Android

✅ TH


Access Point

Brand

Model

Technical Support

OS

Sold by StoreHub

TP-Link

EAP610AP

iOS & Android

✅ MY


Scanners

Brand

Model

Technical Support

OS

Sold by StoreHub

PosMac

PS-2100-2D scanner

Android

Sunlux

XL-3610

Android

✅ PH

(Limited)

HRPT

N102

Android

✅ PH

(Coming Soon)

Sunmi

Sunmi Scanner

Android

✅ MY

Socket Mobile

s700

iOS

Element

P100 2D

Android

✅ TH


Cash Drawer

Brand

Model

Technical Support

OS

Sold by StoreHub

PosMac

VK4102

iOS & Android

✅ MY

LogicOwl

OJ-405

iOS & Android

✅ PH
(Limited)

Zylica

405B

iOS & Android

✅ PH
(Coming Soon)

Poseidon

C4141

iOS & Android

Maken

EK-330

iOS & Android

VPOS

VP-350

iOS & Android

✅ TH


Webcams

Brand

Model

Technical Support

OS

Sold by StoreHub

Logitech

C270

Android

✅ MY, PH & TH


If you would like to purchase new hardware or need assistance from our Technical Team, Please click this article for our contact information.

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