Who Is This For?
StoreHub merchants setting up, updating, or syncing the StoreHub POS app on iPad or Android devices.
Overview
This article covers everything you need to get the StoreHub POS app running on your device. You will learn how to download the app on iPad, keep the app updated (including on StoreHub Android POS, where the app is pre-installed), sync data between your POS and BackOffice, and fix common app issues like crashes and storage alerts.
Before You Begin
Your iPad must be 7th Generation or above, running iOS 13.1 or newer.
Android POS devices must be running a supported OS version.
You need a stable internet connection (WiFi or LAN recommended).
Your Apple ID must be set up before downloading on iPad. Refer to this article for more details.
Desktop computers, iPhones, and standard mobile phones are not supported.
Step-by-Step Guide
Download the StoreHub POS App
On iPad
1. On your iPad, open the App Store.
2. Tap 'Search' in the bottom right corner and search for 'StoreHub Point of Sale'.
3. Tap the 'StoreHub Point of Sale (NEW)' app when the results appear.
Notes:
Download the app with the darker shade of orange logo and a NEW banner.
Check that the app developer is StoreHub Sdn. Bhd. to avoid downloading unofficial versions.
4. Tap 'Get', then tap 'Install'. If prompted, enter your Apple ID password and tap 'OK'.
Note:
You can also download the app directly via this link: StoreHub POS App.
On Android
Most merchants use Android POS hardware from StoreHub. The device arrives with the StoreHub POS app installed and bonded to your account, so there is no separate install-from-Play-Store step. Open the app. When an update disclaimer or pop-up appears, follow the steps under Update the StoreHub POS App below.
Update the StoreHub POS App
On iPad
1. On your iPad, open the App Store and search for 'StoreHub POS'.
2. Tap on the StoreHub POS app. If an update is available, tap 'Update'.
On Android
On StoreHub Android POS, the app shows a disclaimer or update pop-up when a new version is available. Tap through the on-screen options to update. You do not need to open device Settings or Google Play Store manually.
Sync Data Between BackOffice and POS
Syncing ensures that any changes you make in BackOffice (products, prices, settings) appear on your POS, and that sales data from your POS is sent back to BackOffice.
1. Log in to your StoreHub POS app using your 4-digit PIN.
2. Tap the 'Menu' icon.
3. Tap the 'Sync' button.
Note:
If you are unable to sync, make sure your internet router is connected properly. Refer to your hardware setup article for more details.
Troubleshooting
App Crashes
Issue | Platform | Solution |
App crashes after opening | iPad/Android | Make sure your device's Operating System and StoreHub POS apps are both updated to the latest version. |
App crashes due to region settings | iPad | Go to iPad 'Settings', tap 'General', tap 'Language & Region', tap 'Region'. Make sure it is set to your supported country. |
Force Quit the StoreHub App
If the app is frozen or not responding, force quit and reopen it.
Platform | Steps |
iPad | Press the Home button twice until you see small windows with running apps. Swipe up on the StoreHub POS app to close it. Reopen the app. |
Android | Tap the Square button (iMin) or the 3-line button (Sunmi) at the bottom of the screen. Swipe left on the app, or tap the 'X' button to close it. Reopen the app. |
Storage Alerts
Alert | When It Appears | What It Means |
Storage Running Low | 200MB to 500MB of free space | You can still use POS, but clear space soon. |
Storage Full | Less than 200MB of free space | POS functions will be blocked. You cannot open a new shift. |
Issue | Solution |
'Storage Running Low' alert appears | Tap 'Go to settings' to open device storage settings and delete unused apps, large files, or old media. Tap 'Continue anyway' to proceed without clearing space (not recommended).
|
'Storage Full' alert appears | You cannot open a new shift. Tap 'Go to settings' to clear space immediately. You can still access Settings and Support tabs, but sales operations are blocked until space is freed.
|
'Unexpected Error' pop-up appears | Tap 'Restart' to close the app and reset the session. Reopen the app. If the error keeps appearing, contact support through the POS app.
|
How to Free Up Storage
Note:
Only do the following for unused apps, not the StoreHub POS App. Deleting the StoreHub POS App will cause you to lose your data.
Action | iPad | Android |
Delete unused apps | Open 'Settings', go to 'General', tap 'iPad Storage'. Tap an unused app and tap 'Delete App'.
| In 'Settings', open the app list. Tap an unused app and tap 'Clear Storage'.
|
Clear app cache | Open 'Settings', scroll to 'Developer'. Under 'App Clips Testing', tap 'Clear Experience Cache'.
| Open 'Settings', then the apps list. Select an app that uses a lot of space and tap 'Clear Cache'.
|
Delete old media files | Open Gallery or File Manager. Find large or old files. Hard press and tap 'Delete'.
| Open Gallery or File Manager. Find large or old files. Tap and hold for 2 seconds, then tap 'Delete'.
|
Review Downloads folder | Open the Downloads app or folder. Hard press and delete large files you no longer need.
| Open the Downloads app or folder. Delete large files you no longer need.
|
Multiple Register Sync Issues
Issue | Solution |
Multiple iPads not syncing | Refer to these articles to learn more. |
FAQs
1. What is the minimum iOS version required for the StoreHub POS app?
iOS 13.1 or newer is required. Your iPad must be 7th Generation or above.
2. Can I use the StoreHub POS app on my iPhone or desktop computer?
No. The app only works on iPads and supported Android POS devices.
3. How do I know if I have the correct StoreHub app?
Look for the app called 'StoreHub Point of Sale (NEW)' with a darker orange logo. The developer should be StoreHub Sdn. Bhd.
4. Do I need to sync manually every time I make changes in BackOffice?
Yes. After making changes in BackOffice, open the POS app and tap 'Sync' to pull the latest data.
5. What should I do if I still cannot resolve an app issue?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
6. Will clearing storage delete my sales data?
No, as long as you do not delete anything on the StoreHub POS App. Only delete unused apps, old media, and cached files.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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