Who Is This For?
Merchants who merchandise the Beep menu: collection layout and sort order, surfacing promotions and codes, online prices and discounts, optional takeaway charges on pickup, and gift vouchers.
Overview
This guide explains how customers see your menu and prices on Beep Delivery, Beep Pick Up, and Beep QR (your collections feed both delivery and QR menus).
You will set Customize Menu Sequence sorting inside collections, choose Feature Promotions, configure promo codes and channels, use online discounted prices, optionally add a takeaway charge that flows through to online checkout for pickup-style orders, and understand gift vouchers.
Before You Begin
Products exist in BackOffice and are enabled for online selling where needed.
You use a desktop browser for BackOffice merchandising.
First-time 'Collection' and 'Featured Products' setup may already be done in here; this article goes deeper on sort order, campaigns, and pricing behavior.
Make sure you already set up promotions for your campaign. See here.
Step-by-Step Guide
Sort Products Inside Beep Collections
Your Beep collections control how items appear on QR Order and Pay and Beep Delivery menus. With Customize Menu Sequence, you sort items inside a collection by price or alphabet.
1. In BackOffice, go to 'Online Orders', then open 'Beep Delivery', then open 'Collection'.
2. Click 'Create Collection', or open an existing collection to edit it.
3. In 'Condition(s)', build the collection using one of the condition types:
'Products by Category'
'Products with Tags'
'Specific Products'
Note:
Products need the right categories, tags, and names before conditions return the list you expect.
4. When the product list appears, find 'Sort By' and choose one option:
'Ascending: A to Z'
'Descending: Z to A'
'Price: High to Low'
'Price: Low to High'
5. Click 'Save'. The menu order updates on your Beep channels.
Below is an example collection sorted alphabetically:
The same collection sorted by increasing price:
Notes:
Alphabetical sorting uses English letters only. For Thai or mixed-language menus, use predictable prefixes on names or tags (for example A01, A02, B01) so order stays clear.
You can maintain many collections; keeping roughly eight clear top-level groups usually feels best on mobile.
For day-to-day stock hiding and POS marks, see here.
Feature Promotions on the Beep Delivery Page
To set up promotion for Beep Delivery, refer to this article.
A promo is only eligible to be displayed on the Beep Delivery Menu page when it meets the requirements below:
Requirement | Selection |
Apply to Stores | All Stores |
Apply to Channel | Must select either or both Beep Delivery or Beep Pick Up |
Enable | Checked (ticked) |
Start Date | Must be Today |
Require Specific Product Purchase | Unchecked (not ticked) |
Apply to | Must be either All Orders or Orders over or Equal to |
1. Once the promotion is set up, go to 'Online Orders', then open 'Beep Delivery'.
2. Under the 'General' tab, scroll down to 'Feature Promotions'.
3. Select every promotion that should appear on your Beep storefront.
Note:
Anything you feature here also appears on Beep QR, not only delivery.
4. Click 'Save'.
Eligible vs Not Eligible State
Eligible state
When the promotion satisfies the Beep display rules, BackOffice shows a positive eligible state.
Not eligible state
When something fails the checklist, you see a warning instead.
Note:
Hover the info control to see which criteria are still unmet. Unmet rules are highlighted in red.
What does the Featured Promotion Look Like?
Featured promotions appear in the customer storefront alongside your menu flow.
How Promo Codes Work for Your Customers
1. The customer builds a cart on Beep Delivery or Beep Pick Up and opens checkout.
2. The customer finds the promo or voucher code field on the checkout screen.
3. The customer types the code exactly as you published it, then confirms or taps apply.
4. When the code matches an active promotion that includes the Beep channel, dates are valid, limits are not exceeded, and basket rules pass, the cart refreshes with the discount, free shipping, or other benefit.
5. When the code fails, ask the customer to check spelling first. On your side, reopen the promotion and confirm Beep channels, dates, usage caps, minimum spend, and that the promotion is enabled. Refer to this article for more details.
Set Online Discounted Prices for Beep
Online discounted price lets you show a lower online shelf price than your default online price. It behaves like setting a dedicated online deal on the product without changing your main in-store price logic.
1. In BackOffice, open 'Products'.
2. Open a product, then go to the 'Pricing' section.
Notes:
Under 'Online Price', you may see tax-exclusive online price and online discounted price fields.
Whether you edit inclusive or exclusive fields depends on how tax was configured for the store. Pick the fields that match your tax mode.
Here's where you can edit the price:
3. Enter the discounted value where it should apply, then save.
4. After save, the discounted online price appears on active Beep channels.
(Optional) Takeaway Charge for Beep Pick Up
If you charge extra for packaging on pickup orders, use the same 'Additional Takeaway Charge' control that QR Order and Pay documentation references. The fee is a flat amount per item configured once in BackOffice, not a separate fee per order line total.
1. In BackOffice, go to 'Settings', then open 'Account Settings'.
2. Open the 'F&B' tab.
3. Scroll to 'Takeaway'.
4. Set 'Enable Takeaway' to 'Yes' when you want takeaway pricing behavior available.
5. In 'Additional Takeaway Charge', enter the amount to add per item when the order takes the takeaway path. Leave blank if you do not want an extra charge.
6. Click 'Save'.
What Customers See at Checkout
The charge multiplies by quantity.
Example:
The takeaway fees, calculated as the sum of takeaway fees from all items, will be shown in the order payment calculation.
If you set the Additional Takeaway Charge in the BackOffice to RM1, and your customer orders five items, then:
Total takeaway fee = RM1 x 5 items
Total takeaway fee = RM5
Notes:
Additional takeaway charge is not discountable in the POS rules that govern manual discounts; treat it as a structural fee when you plan promotions.
Tax treatment of the charge follows the 'Default Tax' settings in BackOffice.
Beep Delivery Gift Vouchers
Gift vouchers let customers buy stored value and apply a unique code at checkout on your Beep storefront.
Here are some facts about Beep Delivery Gift Voucher:
You can access the gift voucher page by visiting the following URL: [accountname].beepit.com/voucher
The gift voucher values are fixed at RM5, RM10, RM20, and RM50.
Each voucher has a unique code and is for single use only.
Gift vouchers can only be spent on beepit.com, via the same online store where the voucher was purchased from.
In order to spend a RM20 voucher, the consumer must have at least RM20 worth of order in the cart.
If an order paid with a voucher is cancelled, the voucher returns to the customer.
After a voucher is sold, refund or cancellation of the voucher purchase is not allowed.
Merchant will receive the voucher payment via weekly payout.
Payment gateway fee and StoreHub transaction fee apply for voucher payment.
You receive payout even if the voucher is never redeemed.
Note:
The feature is available when your Beep store is published.
When a campaign needs lead time, configure Beep pre-order windows in BackOffice under your Beep store pre-order settings so slots stay realistic while vouchers or promos run.
Troubleshooting
Issue | What to do |
Sort order looks wrong on the app. | Reopen the collection, confirm 'Sort By', save again, and check product names used for A to Z. |
Alphabetical sort ignores Thai item names. | Expect English-letter sorting only; rename with prefixes or use tags as described in the Thai sorting article linked above. |
Featured promotion missing on Beep. | Walk the eligibility checklist (stores all, channel includes Beep, enabled, start date, product purchase rule off, apply-to rule). Hover the warning info for red hints. |
Promo code fails online. | Confirm channel includes Beep Delivery or Beep Pick Up, dates, usage limits, and minimum spend. |
Online discounted price missing. | Confirm you saved the right tax-inclusive or tax-exclusive field and the product is allowed on Beep. |
Pickup total higher than menu suggests. | Check 'Additional Takeaway Charge' under 'Takeaway' and multiply by item quantity. |
Voucher cannot apply at checkout. | Confirm minimum cart value meets face value, code not already used, and order is on beepit.com for the issuing store. |
FAQs
1. Do collections affect QR and Delivery the same way?
Yes. Collection rules and 'Sort By' drive how items appear on both QR Order and Pay and Beep Delivery menus.
2. Why does Start Date need to be today for featuring?
BackOffice treats future start dates as not eligible until that day arrives. If your builder adds scheduling exceptions, follow what the screen shows after you save.
3. Can one promotion serve walk-in and Beep?
Yes for many setups. Reporting still splits by channel; verify exports for campaign measurement.
4. Is takeaway charge per order or per item?
Per item. Three lines with the charge enabled multiply the fee three times.
5. Where do I mark items out of stock during a promo?
Use order and availability workflows in this article.
6. Who sets delivery fees vs menu pricing?
Refer to this guide for delivery fees; this article covers menu presentation, codes, and online price fields.
Need Help? Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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