Who Is This For?
StoreHub merchants who need to apply manual discounts to items or full bills, or set up and use takeaway orders on POS.
Overview
This article covers how to apply itemised and full-bill discounts manually on your POS register, and how to enable and use the takeaway feature for F&B businesses. You will also learn how additional takeaway charges work with tax, service charge, and discounts.
Before You Begin
You must be signed in to the StoreHub POS app with your 4-digit PIN.
Manual discounts only apply to offline POS transactions and Beep QR Pay Later orders.
Discounts can only be applied when orders are saved (not yet paid).
For takeaway: the feature must be enabled in BackOffice first.
Step-by-Step Guide
Apply an Itemised Discount
Use this to discount a specific item in the order.
1. On the register screen, add items to the checkout list.
2. Tap on the item you want to discount.
3. Toggle the discount slider to the ON position.
4. Choose to offer a discount by percentage (%) or by amount (RM). Enter the discount value.
Apply a Full-Bill Discount
Use this to discount the entire order.
1. On the register screen, add items to the checkout list.
2. Tap 'Discount' below the subtotal.
3. In the pop-up, choose to offer a discount by percentage (%) or by amount (RM). Enter the discount value.
Apply Discounts to QR Order and Pay Later Orders
For Beep QR Pay Later orders, discounts can only be applied through the POS.
1. In the POS, find the Beep QR order and tap 'Edit Order'.
2. Apply the discount using the same steps above (itemised or full-bill).
Enable Takeaway (F&B)
Enable in BackOffice
1. In your BackOffice, go to 'Settings'.
3. Select 'Yes' at 'Enable Takeaway'.
Note:
Once takeaway is enabled, you will see an optional field for 'Additional Takeaway Charge'. You can leave this empty if you do not want to charge extra for takeaway.
4. Tap 'Save'.
Additional Takeaway Charge Rules
If you set an additional takeaway charge, here is how it applies to tax, service charge, and discounts:
Order Type | Tax | Service Charge | Discountable |
Takeaway (whole order) | Yes (taxable) | No | No |
Table Layout (whole order takeaway) | Yes (taxable) | No | No |
Dine-in (specific item takeaway) | Yes (taxable) | Yes | No |
Table Layout (specific item takeaway) | Yes (taxable) | Yes | No |
Note:
Tax for additional takeaway charges depends on the Default Tax selected in BackOffice.
Take Takeaway Orders on POS
Whole Order Takeaway
1. On the register screen, select 'Takeaway' from the dropdown next to the three-dot icons.
2. Add items to the order.
Notes:
If there is an additional takeaway charge, the amount will be added to the item price automatically.
If service charge is enabled, it will be toggled off automatically for orders that contain takeaway items only.
After the transaction is completed, service charge will be toggled back on.
Whole Order Takeaway via Table Layout
1. If Table Layout is enabled, tap 'Take Away' to skip the table selection and create a takeaway order.
Note:
Table layout is not used for takeaway orders that contain takeaway items only.
Specific Item Takeaway (Dine-In Order)
1. On the register screen, create a dine-in order and add items.
2. Tap an item and toggle on 'Takeaway' for that specific item.
Notes:
A 'Takeaway' tag will appear under the item name.
If there is an additional takeaway charge, it will be shown next to the Takeaway tag.
Specific Item Takeaway via Table Layout
1. Select a table, then add items to the order.
2. Tap an item and toggle on 'Takeaway' for that specific item.
Note:
If you have enabled 'Group Multiple of The Same Item', you cannot mark a single item as takeaway when multiple of the same item have been grouped together.
For example, if 3 Beep Mee are grouped, you cannot set just 1 as takeaway.
What Takeaway Orders Look Like on Kitchen Dockets and Receipts
Below are samples of what your kitchen dockets and receipts will look like for each takeaway scenario.
Takeaway Scenario | Kitchen Docket Sample | Receipt Sample |
Whole order takeaway | ||
Whole order takeaway via Table Layout | ||
Specific item takeaway (dine-in order) | ||
Specific item takeaway via Table Layout |
Note:
The samples above are for reference only. Actual printouts may vary slightly depending on your receipt template and printer settings.
Troubleshooting
Issue | Solution |
Discount option not appearing | Discounts can only be applied to unpaid orders. Make sure the order has not been completed yet. |
Cannot apply discount to QR Order and Pay | Discounts for Beep QR orders can only be applied through the POS by tapping 'Edit Order'. |
Takeaway option not showing on POS | Make sure takeaway is enabled in BackOffice under Settings, F&B tab, Takeaway section. Sync the POS app after saving. |
Service charge still applied on takeaway order | Service charge is automatically toggled off for orders containing only takeaway items. If the order has both dine-in and takeaway items, service charge will still apply to the dine-in items. |
Additional takeaway charge not showing | Make sure you entered the charge amount in BackOffice under the 'Additional Takeaway Charge' field. Sync the POS app. |
FAQs
1. Can I apply both an itemised discount and a full-bill discount to the same order?
Yes. You can apply a discount to individual items and also apply a separate discount to the full bill.
2. Do manual discounts work for online orders?
No. Manual discounts only apply to offline POS transactions and Beep QR Pay Later orders.
3. Is the additional takeaway charge discountable?
No. The additional takeaway charge is not discountable, regardless of the order type.
4. Can I set different takeaway charges for different items?
No. The additional takeaway charge is a flat amount set in BackOffice and applies uniformly.
5. Will takeaway orders print differently on kitchen dockets?
Yes. Kitchen dockets will clearly show a 'Takeaway' label for whole-order takeaway and for specific items marked as takeaway.
6. How do I set up automated promotions instead of manual discounts?
Automated promotions are set up in BackOffice under the Promotions section. Refer to these articles for more details.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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