The BackOffice is your business command center. This guide covers the most important settings to get your F&B store ready for its first day of sales. We will walk through setting your store details, configuring F&B options, creating a basic menu, and adding your staff.

Watch this video for a full walkthrough of the F&B BackOffice setup process.

Follow these steps to configure the essential settings for your F&B store.

First, let's configure the core settings for your business.

This information appears on customer receipts, so accuracy is key.

1. Log in to your BackOffice.

2. Go to 'Settings', then click 'Stores'.

3. Click 'Add Store'.

4. Enter your 'Store Name', 'Address', 'Phone Number', and 'Business Registration Number'.

5. Click 'Save'.

Set your store's official closing time to ensure daily sales reports are accurate. Choose a time when your store is always closed (e.g., 5:00 AM).

1. Go to 'Settings', then click the 'General' tab.

2. In the 'Closing Time of Operations' section, select your closing time from the dropdown menu.

3. Click 'Save'.

Add tax rates and configure how they are applied and displayed alongside your product prices.

1. Go to 'Settings', then click 'Tax Code'.

2. Click 'Add Tax Code'.

3. Enter the 'Tax Code' name (e.g., SST) and the 'Tax Rate' (e.g., 6%).

4. Click 'Save'.

5. To apply this tax by default, go to 'Settings', then the 'General' tab.

6. Scroll to 'Default Tax' and select the tax rate you just created.

7. In the 'Display Price' section, choose 'Tax Inclusive' or 'Tax Exclusive'.

8. Click 'Save'.

Control what actions your cashiers can perform on the POS register, such as issuing refunds or applying discounts.

1. Go to 'Settings', then click 'Stores'.

2. Select your store and click the 'Cashier Access Control' tab.

3. Use the checkboxes to allow or disallow actions for your cashiers.

4. Click 'Save'.

Customize the look of your printed and email receipts. For this initial setup, we will just confirm the default template.

1. Go to 'Settings', then click 'Receipt Templates'.

2. You will see a 'Default' template already created. You can click on it to view or edit it.

These settings are specifically for food and beverage businesses. Navigate to Settings, Click F&B and configure them in the following order.

This feature helps you manage your order flow by displaying table or queue numbers on your receipts.

1. Go to 'Settings', then click the 'F&B' tab.

2. Under 'Additional Checkout Options', select either 'Assign table number at checkout' or 'Auto-assign queue number'.

3. Click 'Save'.

Apply a service charge for dine-in orders, if your business requires it.

1. In the same 'F&B' tab, scroll to 'Service Charge'.

2. Select 'Yes' from the dropdown to enable it.

3. Enter the 'Service Charge Rate' (e.g., 10 for 10%).

4. Click 'Save'.

Allow customers to choose takeaway, with the option to add extra charges for packaging.

1. In the 'F&B' tab, scroll to 'Takeaway'.

2. Select 'Yes' from the dropdown.

3. If you have an extra charge for takeaway, enter it in the 'Takeaway Charge' field. If not, leave it as 0.

4. Click 'Save'.

Assign a name to your kitchen printer so you can send orders directly to it.

1. In the 'F&B' tab, scroll to 'Kitchen Stations'.

2. Type in a name for your printer (e.g., "Main Kitchen" or "Bar Printer").

3. Click 'Save'.

Now, add the food and drink items you sell.

Learn how to add products and customize details such as images, prices, and more.

1. First, create a category. Go to 'Products', click 'Add Product', then click the '+' icon next to 'Category'. Enter the category name (e.g., "Noodles") and click 'Save'.

2. Now, on the 'Add Product' page, enter the product 'Name' (e.g., "Fried Noodles").

3. Assign it to the 'Category' you just created.

4. Scroll to 'Pricing', select 'Fixed', and enter the price.

5. Scroll to 'Kitchen Station', tick the box, and select the kitchen station you named earlier.

6. Click 'Save'.

Modifiers let you add options to your products, like drink temperatures or salad toppings.

1. Go to 'Products', then scroll to 'Modifiers'.

2. Tick the box 'Has Modifier'.

3. Choose 'Single' or 'Multiple Choice' for the modifier type.

4. Give the group a 'Name' (e.g., "Drink Temperature")

5. Add your choices (e.g., "Hot", "Cold").

6. Click 'Save'.

Control who can access your system and what payment types you accept.

Every staff member who uses the POS needs an employee profile and a PIN to log in.

1. Go to 'Employees', then 'Add Employee'.

2. Fill in the employee's details. A unique PIN will be generated.

3. Assign them to a store and grant them a role (e.g., Cashier).

4. Click 'Save'.

You must set up the payment methods you accept.

1. Go to 'Settings', then 'Payment Options'.

2. Click 'Add Payment Option'.

3. Enter the 'Name' (e.g., "TnGo").

4. For 'Type', select 'Custom'.

5. Click 'Save'.

Your BackOffice is now ready with the basics. You can now explore more advanced topics through our detailed guides below.

Proper inventory management helps you track stock levels, reduce waste, and ensure you never run out of popular items. First, it's important to understand the different inventory types available.

Used to track the stock levels of basic, individual products. For an F&B business, this would be items like a can of coke or other pre-packaged goods.

Used to track items made from several other ingredients or components. This is essential for F&B, as it allows you to monitor the stock of ingredients needed for a menu item. For example, for every burger sold, the system can automatically deduct the buns, patties, and cheese slices from your inventory.

Used to track individual items with unique serial numbers. This is more common for retail businesses selling electronics, but can be used for high-value items like specific bottles of wine.

Add suppliers and link them to specific products to streamline the creation of purchase orders.

Navigate to Stock Management to handle day-to-day inventory tasks.

Monitor products that are running low in stock and take action to restock them efficiently.

Generate and send purchase orders directly to your suppliers from the BackOffice.

Track your stock levels to identify discrepancies, wastage, or overstock situations.

View and analyse wastage data based on your Stock Take results to reduce losses.

Track stock movements and product performance using filters to gain clear visibility and control.

Navigate to reports to understand your business performance.

Tracks your sales trends over a selected period.

Shows the performance of each product, including quantity sold.

Displays which payment methods your customers use most often.

Provides a summary of each shift, crucial for end-of-day reconciliation.

Organise and maintain your customer database, and identify returning or loyal customers to enhance engagement.

Set up and customise promotional offers to attract customers and boost sales.

Lets customers scan a QR code at their table to view the menu, place an order, and pay directly from their own phone.

An integrated food delivery platform that lets you manage and run your own delivery service.

Create a loyalty program for your customers, allowing them to earn points or cashback on their purchases to encourage repeat business.

An automated SMS marketing tool that helps you send targeted promotions and messages to your customer database.

A feature that ensures your business complies with government regulations by generating and submitting invoices electronically in the required format.

Allows you to use more than one POS register in a single store, ensuring that all orders and sales data are synced seamlessly between devices.

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Contact StoreHub Support via live chat in your StoreHub app or email [email protected].