Who Is This For?
StoreHub merchants running an F&B business who want to assign table numbers or auto-generate queue numbers at checkout.
Overview
StoreHub lets you add table numbers or queue numbers to your orders at checkout. Table numbers help your staff deliver orders to the right table. Queue numbers are printed on receipts and kitchen dockets so customers know when their order is ready.
This article covers how to enable, switch, and disable these checkout options, and how table and queue numbers appear on receipts and order tickets.
Before You Begin
You must have access to your StoreHub BackOffice.
Your POS register must be set up and synced. See this article for more details.
Step-by-Step Guide
Enable or Change Your Checkout Option
Use these steps to enable table numbers, enable queue numbers, or switch between the two.
2. Scroll down to the 'General' section and find 'Additional Checkout Options'.
3. Select the option you want.
Option | What it means |
Assign table number at checkout | The POS will prompt staff to enter a table number for each order. The table number appears on the receipt and the kitchen order ticket. |
Auto-generate queue number | A queue number is automatically printed on the receipt and the kitchen order ticket each time an order is placed. |
4. Tap 'Save'.
5. Sync your POS to apply the changes.
Notes:
To switch between options, follow the same steps and select the other option.
The queue numbers start based on your register's ID. For example, if your register ID starts with 2, queue numbers run from 200 to 299.
After the 99th customer, queue numbering resets back to 1 automatically.
Disable Checkout Options
1. In your BackOffice, go to 'Settings', then tap the 'F&B' tab.
2. Scroll down to the 'General' section and find 'Additional Checkout Options'.
3. Select 'None'.
4. Tap 'Save'.
5. Sync your POS to apply the changes.
Troubleshooting
Issue | Solution |
POS is not asking for a table number at checkout | Make sure 'Assign table number at checkout' is selected in BackOffice under 'Settings', 'F&B' tab, 'Additional Checkout Options'. Tap 'Save' and sync your POS. |
The queue number is not appearing on the receipt | Make sure 'Auto-generate queue number' is selected in BackOffice under 'Settings', 'F&B' tab, 'Additional Checkout Options'. Tap 'Save' and sync your POS. |
The queue numbers start from an unexpected number (e.g. 200 instead of 1) | This is expected. The queue numbers start based on your register's ID. If your register ID starts with 2, the queue numbers run from 200 to 299. |
I want to reset the queue numbers back to 1 | Queue numbers cannot be reset manually. They automatically return to 1 after the 99th customer. To force a reset, deactivate and reactivate the register. Make sure all open orders are completed or saved before deactivating. You may need to re-pair your printers after reactivation. |
FAQs
1. What is the difference between table number and queue number?
The table number is entered manually by your staff at checkout and tells the kitchen which table to deliver the order to. The queue number is generated automatically and printed on the receipt, so customers know when their order is ready for pickup.
2. Can I use both table number and queue number at the same time?
No. You can only select one option at a time: either table number or queue number. Choose the one that matches how your store operates.
3. Where does the table number or queue number appear?
It appears on the customer's receipt and on the kitchen or bar order ticket.
4. Can I reset the queue numbers manually?
No. Queue numbers reset automatically after the 99th customer. To force a reset, deactivate and reactivate the register.
5. Why do my queue numbers start at 200 instead of 1?
Queue numbers start based on your register's ID. If your register ID starts with 2, the queue numbers run from 200 to 299. This helps you identify which register processed the order when you have multiple registers.
6. Do I need to sync my POS after changing checkout options?
Yes. After changing your checkout option in BackOffice, sync your POS to apply the update.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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