Who Is This For?
StoreHub merchants who need to identify, set up, reset, or troubleshoot the WiFi router used with their POS system.
Overview
This article covers all StoreHub-supported routers: Mikrotik and TP-Link. You will learn how to identify your router model, reset and reconfigure it, and fix weak WiFi signal issues. Your router connects your POS register, receipt printer, and other devices to the network.
For connecting your register to the router, see here. For setting a static IP address on your register, see here.
Before You Begin
Your router is connected to a power source and turned on.
You have access to a computer or device with a web browser (for TP-Link configuration).
You have the WiFi password provided by StoreHub (or contact StoreHub Support if you do not have it).
Step-by-Step Guide
Identify Your Router
StoreHub provides several router models. Use the images below to identify which router you have.
Mikrotik Routers
Model | Image |
Mikrotik hAP AC Lite | |
Mikrotik M-hAP ac3-R | |
Mikrotik hAP ac2-R | |
Mikrotik hAP ax2-R |
Note:
For the Mikrotik M-hAP ac3-R, make sure the antenna is tightened to the device before switching on.
TP-Link
Model | Image |
ER706W TP-Link Omada | |
Archer C6 |
Set Up or Reset a Mikrotik Router
Mikrotik router configuration and resetting must be done by StoreHub Support.
1. Contact StoreHub Support via live chat for help with configuring or resetting your Mikrotik router.
WiFi Name and Password (Mikrotik)
WiFi name (SSID): .StoreHub_CloudPos
If you are unsure about the WiFi password, contact StoreHub Support to retrieve it.
Note:
Do not attempt to reset or reconfigure a Mikrotik router on your own. StoreHub Support will guide you through the process remotely.
Set Up or Reset a TP-Link Router
Follow these steps to reset and reconfigure your TP-Link router.
1. While the router is powered on, press and hold the reset button with a pen. When the power light on the front blinks, let go of the button.
Note:
Resetting the router takes approximately 3 minutes.
2. After 3 minutes, reconnect to the router. The default WiFi name (SSID) and password are printed on the bottom of the router.
3. Open a web browser and go to http://tplinkwifi.net.
4. Type the password in both fields and click 'Let's Get Started'.
Note:
If you are unsure about the password, contact StoreHub Support via live chat.
5. Click 'Advanced'.
6. On the bottom left of the page, click 'System Tools'.
7. In the drop-down menu, click 'Backup and Restore'.
8. Click 'Browse', select the recovery file, then click 'Restore'.
Note:
Contact StoreHub Support if you do not have the recovery file.
9. The router will automatically update with the new configuration. The new WiFi name will be 'Storehub'.
Note:
Make sure the router is turned on in order to find the 5G StoreHub network.
10. If you are unsure about the WiFi password, contact StoreHub Support via live chat.
11. Connect your POS register to the newly configured WiFi. See this article for connection steps.
Troubleshooting
Weak WiFi Signal
Issue | Solution |
WiFi signal is weak at the register | Move the router closer to your POS register if possible. |
Interference from other devices | Make sure the router is not near devices with electromagnetic fields, such as TVs or microwaves. |
Metal objects blocking signal | Remove or move any metal or magnetic materials close to the router. |
Large store with poor coverage | Consider installing a mesh WiFi device to extend the signal range. |
Connection Issues
Issue | Solution |
Register cannot connect to WiFi after router reset | Make sure you are connecting to the correct WiFi name (.StoreHub_5G or Storehub). Double-check the password. |
Printer not found after router reset | Reconnect the printer LAN cable to the router. Restart the printer and register. See this article for steps. |
Router page not loading in browser | Make sure you are connected to the router's WiFi. Try a different browser. For TP-Link, use http://tplinkwifi.net. |
Internet connected but POS not syncing | Check that the WAN cable from your internet service provider is connected to the WAN port on the router. Restart the router and wait for it to fully boot before testing. |
FAQs
1. How do I find my WiFi password?
Contact StoreHub Support via live chat. They can retrieve the password for your router.
2. Can I reset my Mikrotik router myself?
No. Mikrotik router configuration and resetting must be done by StoreHub Support. Contact them via live chat for assistance.
3. Do I need to reconnect my printers after resetting the router?
Yes. After a router reset, your printers may lose their network connection. Reconnect the printer LAN cable and restart the printer. You may also need to search for the printer again in the StoreHub POS app.
4. What is the default WiFi name after resetting?
For TP-Link: Storehub.
For Mikrotik: .StoreHub_CloudPos.
5. Where do I get the configuration or recovery file for my router?
Contact StoreHub Support via live chat. They will provide the correct file for your router model.
6. How do I set a static IP address on my register?
See this article for static IP setup instructions for iPad and iMin devices.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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