Who Is This For?
StoreHub merchants who need to identify, set up or troubleshoot the WiFi router used with their POS system.
Overview
This article covers all StoreHub-supported routers: Mikrotik and TP-Link. You will learn how to identify your router model, and fix weak WiFi signal issues. Your router connects your POS register, receipt printer, and other devices to the network.
For connecting your register to the router, see here. For setting a static IP address on your register, see here.
Before You Begin
Your router is connected to a power source and turned on.
You have the WiFi password provided by StoreHub (or contact StoreHub Support if you do not have it).
Step-by-Step Guide
Identify Your Router
StoreHub provides several router models. Use the images below to identify which router you have.
Mikrotik Routers
Model | Image |
Mikrotik hAP AC Lite | |
Mikrotik M-hAP ac3-R | |
Mikrotik hAP ac2-R | |
Mikrotik hAP ax2-R |
Note:
For the Mikrotik M-hAP ac3-R, make sure the antenna is tightened to the device before switching on.
TP-Link
Model | Image |
ER706W TP-Link Omada | |
Archer C6 |
Check Your Router and Device Connection
Use this section when you cannot tell which router is the StoreHub router, or when your printer will not connect to your POS register.
Which is the StoreHub Router?
Look for a warning sticker on the router. All new StoreHub routers carry a sticker that reads: 'WARNING: DO NOT TURN OFF THIS ROUTER at all times. Only for StoreHub POS System use.'
Most outlets have two routers. One is the internet router from your internet provider. The other is the StoreHub router, and only the StoreHub router runs your POS system.
StoreHub supplies Mikrotik and TP-Link (Omada) routers. Older routers may not have the sticker, so if yours has none, compare it against the model pictures in the 'Identify Your Router' section above.
If your store has an Asus router, that is an older model that StoreHub no longer supplies. It still works, and we recommend upgrading to the current router model. Contact StoreHub Support via live chat.
Note:
Never switch off the StoreHub router. Your POS register, your printers, and your card terminal all connect through it.
How to Check If Your POS and Printer Are on the Same Network
Your POS register and your printer must be on the same network, or the register cannot find the printer. You check this by comparing their IP addresses.
Find your POS register's IP address first.
1. On an iPad, go to 'Settings', then 'Wi-Fi'. Tap the network you are connected to. Scroll down to 'Configure IP' and read the address under 'IP Address'.
2. On an iMin or Sunmi register, tap the 'Settings' icon on the device home screen. Go to 'Network & Internet', then tap the network you are connected to (either WiFi or Ethernet). Scroll down to 'IP address'.
Next, find your printer's IP address. Your printer prints it on a test slip. The steps are in Network (LAN) Printer Offline or Not Found.
Now compare the two addresses. The first three groups of numbers must match.
The table below shows what each result means.
What you see | What does it means | What to do |
POS 10.1.7.25 and printer 10.1.7.20 | The first three groups match, so both are on the same network. | Search for the printer again in the StoreHub app. |
POS 10.1.7.25 and printer 192.168.1.40 | The first three groups do not match, so they are on different networks. | Check that the printer's cable runs to the StoreHub router, not to another router. |
Printer address starts with 192.168.123.100 | The printer has been reset to its factory settings. | Set the printer's IP address again. The steps are in Network (LAN) Printer Offline or Not Found. |
Troubleshooting
Weak WiFi Signal
Issue | Solution |
WiFi signal is weak at the register | Move the router closer to your POS register if possible for iPad device. If you are using an Android device, please switch to Ethernet (LAN Cable) connection. |
Interference from other devices | Make sure the router is not near devices with electromagnetic fields, such as TVs or microwaves. |
Metal objects blocking signal | Remove or move any metal or magnetic materials close to the router. |
Large store with poor coverage | Consider installing a mesh WiFi device to extend the signal range. |
Connection Issues
Issue | Solution |
Register cannot connect to WiFi after router reset | Make sure you are connecting to the correct WiFi name (.StoreHub_5G or Storehub). Double-check the password. |
Printer not found after router reset | Reconnect the printer LAN cable to the router. Restart the printer and register. See this article for steps. |
Internet connected but POS not syncing | Check that the WAN cable from your internet service provider is connected to the WAN port on the router. Restart the router and wait for it to fully boot before testing. |
StoreHub Network Not Showing on Your Device
If the StoreHub network does not appear in your WiFi list at all, work through these 4 checks in order. Most cases are fixed by the third one.
1. Check that the router you are looking for is the StoreHub router, not your internet provider's router. See 'Which Is the StoreHub Router?' above.
2. Check that the StoreHub router is switched on and the power light is lit.
3. Turn WiFi off on your device, wait a few seconds, then turn it back on. This makes the device build its network list again.
4. If the network is still missing, reset the network settings on your device using the table below.
Note:
Have your WiFi password ready before you reset. A network reset makes your device forget every WiFi network it has saved, so you will need to type the password again. If you do not have the password, contact StoreHub Support via live chat and get it before you reset. StoreHub Support keeps these passwords and can retrieve yours.
The table below covers how to reset the network settings on each type of StoreHub POS device.
Your device | How to reset the network settings | Where to reconnect afterwards |
iPad (iOS 15 and above) | Close the StoreHub app first. Press the home button twice, then swipe up to close it. Go to 'Settings', then 'General', then 'Transfer or Reset iPad', then 'Reset', then 'Reset Network Settings'. Your iPad restarts. | Go to 'Settings', then 'Wi-Fi'. Connect to the same network your printers use. |
iMin D1 | Go to 'Settings', then 'System', then 'Advanced', then 'Reset Options', then 'Reset WiFi, mobile & Bluetooth'. Tap 'RESET SETTINGS' twice. | On the iMin D1, go to 'Settings', then 'Network & Internet'. |
iMin D4, Falcon 1 and Falcon 2 | Go to 'Settings', then 'System', then 'Reset Options', then 'Reset WiFi, mobile & Bluetooth'. Tap 'RESET SETTINGS' twice. | On the iMin D4 or Falcon, go to 'Settings', then 'Network & Internet'. |
Sunmi T2 | Go to 'Settings', then 'More', then 'Network Settings Reset'. Tap 'RESET SETTINGS' twice. | Go to 'Settings', then 'WLAN'. |
Sunmi D3 Pro and Sunmi D3 Mini | Go to 'Settings', then 'System', then 'Reset Option', then 'Reset WiFi, mobile & Bluetooth'. Tap 'RESET SETTINGS' twice. | On the Sunmi D3, go to 'Settings', then 'Network & Internet'. |
If the StoreHub network still does not appear after a reset, contact StoreHub Support via live chat. Tell them your store name and that the network is missing after a reset network settings.
FAQs
1. How do I find my WiFi password?
Contact StoreHub Support via live chat. They can retrieve the password for your router.
2. Can I reset my Mikrotik router myself?
No. Mikrotik router configuration and resetting must be done by StoreHub Support. Contact them via live chat for assistance.
3. Do I need to reconnect my printers after resetting the router?
Yes. After a router reset, your printers may lose their network connection. Reconnect the printer LAN cable and restart the printer. You may also need to search for the printer again in the StoreHub POS app.
4. What is the default StoreHub WiFi name?
For TP-Link: 5GStorehub or .StoreHub_XXXXXXX
For Mikrotik: .StoreHub_CloudPos.
5. How do I set a static IP address on my register?
See this article for static IP setup instructions for iPad and iMin devices.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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