What You Will Learn in This Guide
How does Boost Google Reviews work.
How to enable Boost Google Reviews via your BackOffice.
Important Notes
This feature is available for Advanced and Pro plan subscribers only
Other criteria for using this feature:
Have sufficient SMS Credits
Feel free to contact our Customer Care team via Live Chat to learn more about the cost of using this feature.
Notes:
What is Boost Google Reviews
As part of the StoreHub Engage ecosystem of customer loyalty features, Boost Google Ratings allows your QR Order and Pay or offline customers to leave star ratings for your stores.
If your customers leave a rating of four stars or higher, they have the option of also sharing their reviews on Google, which will reflect on your Google Review listing.
How to enable this feature (For QR Order and Pay Merchants)
1. In your BackOffice, click Engage and Campaign Set Up.
Note:
If you have not set up an Engage campaign before, click “Try for Free Now” after clicking “Campaign Set Up” at the side menu
2. Scroll to the bottom of the page to the Customer Feedback section and click Set Up Campaign.
3. Once on the Boost Google Review page where you get to view the SMS content which will be sent out to your QR Order and Pay customers.
4. If you are happy with your message, click Publish
5. If you’re sure that you want to publish the campaign, click Confirm when a pop-up appears.
How Boost Google Reviews work for customers
1. Receiving notification to submit a review
For Pay Later stores – Customers will receive a notification right after the payment is made – they will be sent either a push notification on their Beep App, or an SMS if they use Beep Web.
For Pay Now stores – Customers will receive a notification 30 minutes after payment – this is to allow them to enjoy their meals first before submitting a review.
2. Writing a review and giving star ratings
At the Thank you page after a payment is made, the customer will have the option to leave a text review and give a 1-to-5 star rating.
By ticking the Allow this store to contact me directly field, your customers can choose to allow their contact details to be viewable to you, the merchant.
3. Sharing reviews on Google
Upon submitting a review, if the customer has given four or five stars, they can choose to also copy and paste their review onto Google, which will appear on your Google Reviews listing.
These extra positive reviews that you receive on Google serve to entice even more diners to your business.
Boost Google Reviews (For Merchants Not Using QR Order & Pay)
Engage SMS campaigns will no longer support links due to government (MCMC) regulations. Starting August 29th 2024:
Boost Google Reviews will stop sending SMS messages.
For QR Order and Pay Users
1. Feedback Collection: We'll still collect feedback after every QR Order and Pay transaction, so you can continue to gather valuable customer insights.
2. Feedback Insights: You will still have access to your feedback insights report, allowing you to keep track of customer feedback.
For Other Users
To continue collecting customer feedback, consider using QR Order and Pay.