The Feedback Insights page is different from the Campaign Insights page:

Step 1:

In your BackOffice, click “Engage” on the side menu

Step 2:

Then, click “Feedback Insights”

Step 3:

At the top right corner of your page, filter the data range you would like to view.

Step 4:

Here, you can see your store’s average star rating (1-5 stars) as well as the total number of reviews received.

Step 5:

Check the performance of your campaign in the next section:

Total Customer Reach: Number of customers that have received and actioned on a notification or SMS to submit a review.

Total SMS Sent: Number of SMS notifications sent – these include notifications that have not been viewed by your customers.

Total SMS Cost: Amount of budget you have spent on the SMS messages sent.

Step 6:

The "Feedbacks" section contains the actual comments and ratings left by your customers:

Pausing a campaign stops any feedback submission notifications or prompts from being sent to your customers.

To pause a campaign:

Step 1

At the Engage page, click Campaign Set Up

Step 2:

Scroll to the bottom of the page and click "View Campaign"

Step 3:

At the top right corner of your display, click the "Pause Campaign" button

Step 4:

When a warning pop-up appears, click "Confirm"

Notes:

To further boost your store reviews, you can entice returning customers to utilise cashback and other promos using StoreHub Engage; learn more below: