What You Will Learn in This Guide
How to locate a pre-order in your POS register and process a refund for the transaction.
Important Notes
A pre-order that is not collected cannot be refunded as it is not a complete transaction.
This guideline only applies to Pre-Order created from POS, not Beep Delivery Pre-Order.
How to Refund a Pre-Order
1. Before you start, take a look at the Pre-Order that you need to cancel. You can view the Pre-Order at the Transactions page.
If the Pre-Order has not been collected, you will not see the option to cancel.
2. If the Pre-Order hasn't been completed, collect the Pre-Order to complete the transaction. Refer to this article for more details.
3. Go to Transactions page, look for the Pre-Order that you have collected.
4. Press Issue Refund, then remove items that do not to be refunded (If there's any).
5. Select a refund method, refund reason or select Other to key in another reason, then press Confirm to proceed to the next step.
6. The item has now been refunded. View the refund transaction at Transactions. You will see the original receipt number when you click on the refunded transaction.
To return to the original transaction, press Refund for# XXXXXXXXXXX.
Note: Refund can only be done once for each transaction.
7. Next, you need to decide whether to restock it back to your inventory or to write off the stock in your BackOffice; click here to learn how.