What You Will Learn in This Guide
How to process a refund for a previous transaction via your POS register app.
Important Notes
This feature only applies to POS orders. Not Ecommerce, Beep Delivery & Beep Delivery Orders.
Difference of Manual Refund & Refund on POS
Manual Refund | Refund |
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How to Process a Transaction Refund
1. In the StoreHub POS App, go to Transactions.
2. Select the transaction that is to be refunded then tap Issue Refund.
3. Remove any item(s) that is not to be refunded, edit the quantity if needed.
4. Make sure the remaining item(s) and quantity in the list are correct for refund and tap Next.
5. Select a refund method, refund reason or select Other to key in another reason, then press Confirm to proceed to the next step.
6. The item has now been refunded. View the refund transaction at Transactions. You will see the original receipt number when you click on the refunded transaction.
To return to the original transaction, press Refund for# XXXXXXXXXXX.
Note: Refund can only be done once for each transaction.
7. Next, you need to decide whether to restock it back to your inventory or to write off the stock in your BackOffice; click here to learn how.