What You Will Learn in This Guide
How to locate a pre-order in your POS register and cancel the transaction.
Important Notes
A pre-order that is not collected cannot be canceled as it is not a complete transaction.
This guideline only applies to Pre-Order created from POS, not Beep Delivery Pre-Order.
How to Cancel a Pre-Order
1. Before you start, take a look at the Pre-Order that you need to cancel. You can view the Pre-Order at the Transactions page.
If the Pre-Order has not been collected, you will not see the option to cancel.
2. If the Pre-Order hasn't been completed, collect the Pre-Order to complete the transaction. Refer to this article for more details.
3. Go to Transactions page, look for the Pre-Order that you have collected.
4. Press Cancel Transaction, then tap OK from the pop-up warning.
5. Pick a cancellation reason from the suggestions, or tap Other to key in the reason on your own.
Once done, press Confirm.
6. The Pre-Order has been successfully cancelled. You may view the transaction at the Transactions page.
