Who is this for?
StoreHub merchants using Android or iPad POS devices who need to configure or troubleshoot their network connection (Ethernet or Wi-Fi) for stable POS and printer operations.
Overview
This guide explains how to set up and manage your network connection (Ethernet or Wi-Fi) as the default for your Android or iPad POS device. A stable network is essential for your StoreHub POS system and connected printers to work correctly.
Before You Begin
StoreHub POS device (Android or iPad) powered on.
Access to your POS device's 'Settings'.
For Ethernet: A LAN cable connected to your Android Register and router.
For Wi-Fi: Your Wi-Fi network name (SSID) and password.
Step-by-Step Guide
Set Up Ethernet as Default (Android POS Only)
For Android Registers, using an Ethernet (LAN cable) connection is recommended for better network stability.
1. On your Android POS device, go to 'Settings'.
2. Tap 'Network'.
3. Tap 'Ethernet'.
Note:
Wi-Fi and Ethernet cannot be used at the same time. If you switch to Ethernet, ensure your Wi-Fi is turned off or disconnected.
Set Up Wi-Fi as Default (Android & iPad POS)
This section explains how to connect your POS device to a Wi-Fi network and set it as the default.
1. On your POS device (Android or iPad), go to 'Settings'.
2. Tap 'Network'.
3. Select the Wi-Fi network you want to connect to and enter the password if prompted.
4. Once connected to your chosen Wi-Fi network, tap 'Set As Default WiFi'.
Reconnecting After a Router or Wi-Fi Change
If you have replaced your 'Internet Modem' or 'Router', your printer will likely stop working because its 'IP Address' has changed.
1. Perform a 'Factory Reset' on your printer to clear old network settings.
2. Connect the 'LAN Cable' from your printer to the new router.
3. Follow the 'Search Printer' steps in the POS app to discover the printer's new 'IP Address'.
4. Once found, tap 'Set As Default' to ensure the connection stays stable on the new network.
Troubleshooting Network Connection Errors
Ethernet Connection Errors (Android Only)
You see an error banner indicating a network conflict when trying to use Ethernet.
Issue | Solution |
Error 1: "Switch to WiFi without disconnecting from Ethernet."
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Error 2: "Intend to use Ethernet but WiFi is detected."
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Wi-Fi Connection Errors (Android & iPad)
You see an error message if the Wi-Fi network changes or is disconnected.
Issue | Solution |
Error: "Default Network Changed" or similar prompt.
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'IP Address' keeps changing automatically. | This happens when 'DHCP' is enabled. To fix this, you need to set a 'Static IP' via the printer's web configuration page so the address remains 'Fixed' even after a restart. |
FAQs
1. Can I use both Ethernet and Wi-Fi at the same time on my Android Register?
No, you cannot use both Ethernet and Wi-Fi simultaneously on an Android Register. You must choose one as your primary connection.
2. Why is a stable network connection important for my POS and printer?
A stable network ensures that your POS device can communicate reliably with the StoreHub system (for sales, inventory, and reports) and with your connected printers (for receipts and kitchen dockets). Without it, you may experience delays, errors, or system outages.
3. What should I do if my Wi-Fi keeps disconnecting?
Try restarting your Wi-Fi router and your POS device. Ensure your POS device is within good range of the router. If problems persist, contact your internet service provider or StoreHub Support for further assistance.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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