What You Will Learn In This Guide
How to solve general performance issues with QR Order and Pay (formerly Beep QR).
Issues with QR Order
If your customer is having issues with QR Order and Pay, have them try out the following:
1. Check if their OS is up to date on the device.
2. Make sure their Beep app is up to date, if not they should head to the Apple/Google Play Store to update it.
3. Make sure they are using the Beep app, and not Beep web.
4. If your customer had to install updates for their OS or Beep app, have them restart their phone before trying QR Order again.
Note:
If your customer's eWallet indicates a successful payment but the order is missing in your BackOffice, it means the payment failed, and in such cases, do not release the order to the customer; instead, ensure an automatic refund is issued to them.
Refund Out-Of-Stock Item
If your customer orders an item that is out-of-stock:
For solutions:
We recommend you negotiate an exchange of item with the customer.
Contact us via Live Chat, and we can work to resolve the issue together.
To avoid this issue in the future:
You can use the StoreHub Manager app to mark sold out items as out-of-stock.
You can use simple inventory tracking in the BackOffice to track item stock in Beep.