Who Is This For?
StoreHub merchants setting up a new POS register for the first time- powering on your hardware, loading paper, connecting to the internet, and adding peripherals (printer, cash drawer, barcode scanner, webcam).
Already set up but something stopped working? See How to Troubleshoot Your POS Register.
Overview
This article walks you through setting up a StoreHub POS register from scratch - powering on your device, loading paper, connecting to the internet (Wi-Fi or Ethernet), and adding peripherals like a printer, cash drawer, barcode scanner, or webcam. Each section gives inline action steps; deeper topics (advanced printer config, network troubleshooting, cash drawer issues) link to dedicated articles.
Before You Begin
Your StoreHub-shipped hardware (router, register, printer, cash drawer, peripherals) is unboxed and on hand.
You have the power, LAN, RJ-11, and USB cables that came with your devices.
If your shipment arrived damaged or items are missing, contact StoreHub Support for assistance.
Step-By-Step Guide
Set Up an Android Register
Choose your register model below. These steps cover powering on and loading paper. Internet and peripherals are covered in the sections below.
Jump to your device:
Sunmi D3 Mini
1. Plug the power adapter into the power port at the bottom of the register and connect it to a wall outlet.
2. Press and hold the power button for 2 to 3 seconds until the screen lights up.
3. Open the built-in printer cover (find the release latch), place the thermal paper roll inside with the loose end feeding from the bottom, and close the cover firmly.
Note: To check the paper orientation, scratch both sides with a fingernail. The side that leaves a black mark should face up.
Sunmi D3 Pro
1. Plug the power adapter into the power port and connect it to a wall outlet.
2. Press and hold the power button for 2 to 3 seconds until the screen lights up.
Note: The Sunmi D3 Pro does not have a built-in printer- connect an external printer using the steps in Connect Your Receipt Printer below.
Sunmi T2/iMin D4
1. Connect the power adapter to the power port on the bottom of the device.
2. Press and hold the blue power button on the bottom right of the device for 1 to 2 seconds to turn it on.
iMin Falcon 1
1. Plug the power adapter into the power port and connect it to a wall outlet.
2. Press and hold the power button for 3 seconds to turn on the device.
3. Push the red button to open the printer cover, insert the paper roll with the loose end facing you, and close the lid.
Note: Scratch both sides of the paper to confirm orientation- the side that leaves a black mark should face up.
Set Up an iPad Register
Set Up Your iPad
1. Turn on the iPad. At the 'Hello' welcome screen, slide the screen to the right.
2. Choose your language and country or region.
3. If you have an existing Apple device (iOS 13.1 or later), place it near the new iPad to use Quick Start. Otherwise, tap 'Set Up Manually' and follow the steps below.
Notes:
We recommend creating an Apple ID specifically for your store. Using your personal Apple ID may cause your personal iMessages and emails to appear on the iPad.
The store Apple ID should be linked to an email address you are comfortable letting employees access, in case they need to install or reinstall apps.
You can use one store Apple ID for multiple iPads.
4. Select your keyboard language.
5. Join your StoreHub router WiFi network and enter the password.
Note: If you don't know your WiFi password, see WiFi Password in the troubleshooting article.
6. Read the Data and Privacy notice and tap 'Continue'.
7. Set up a Touch ID or a passcode (optional).
8. For Apps and Data, choose 'Restore from Backup', 'Move from Android', or 'Set Up as New iPad' based on your preference.
9. Agree to the Terms and Conditions.
Note: You may also see optional features during setup such as Express Settings, Location Settings, Screen Time, and diagnostic reports.
10. Read the introductory iPad features, tap 'Continue', and tap 'Get Started'.
Note: For Apple ID help, see the official Apple guide.
Configure Your iPad for StoreHub
1. Go to 'Settings' → 'General' → 'About' to check your iPadOS version. Make sure it's updated to the latest version.
Notes:
Your iPad must be running iOS 15.1 or newer.
2. Go to 'Settings' → 'Display and Brightness'. Set 'Auto-Lock' to 'Never'. This prevents your iPad from sleep mode.
3. In 'Settings', scroll down to 'App Store' and toggle on 'Apps' and 'App Updates' under Automatic Downloads.
Note: After iPad setup, download the StoreHub POS app. See How to Set Up and Update Your POS App.
Connect Your Register to the Internet
Your POS register can connect to the internet 2 ways. For Android registers we recommend Ethernet (LAN cable) for stability; iPad uses Wi-Fi only.
Option A: Ethernet (LAN cable) - Android only, recommended
This setup is recommended for businesses managing Online Orders or operating in a fast-paced environment. An Ethernet connection ensures a stable and reliable network connection, minimizing the risk of disruptions during peak hours.
1. Plug a LAN cable from your StoreHub router into the LAN port on your register.
Notes:
Locate the LAN port on your Android POS Register - it can be identified by the green and yellow LED indicator lights when a cable is connected.
StoreHub Router:
Only use Port 2 onwards to connect your devices. Port 1 is reserved for your main internet provider (ISP). Plugging into Port 1 will cause your StoreHub Router to lose internet connectivity.
The router model shown in the image may differ from yours, the same logic applies across all StoreHub Routers regardless of model.
2. On your register, go to 'Settings' → 'Network' → 'Ethernet'.
3. Make sure Wi-Fi is turned off (Ethernet and Wi-Fi can't be used at the same time).
Option B: Wi-Fi - Android and iPad
1. On your register, go to 'Settings' → 'Network' → 'Wi-Fi' (or 'Settings' → 'WiFi' on iPad).
2. Select your StoreHub router Wi-Fi network and enter the password.
Note: If you don't know your WiFi password, see WiFi Password.
3. Once connected, tap 'Set As Default WiFi' on the POS App.
Notes: All StoreHub devices (POS, printers, KDS, NCS) must connect to the same StoreHub router. For details on managing your network (ISP router replacement, reconnecting after a router change, troubleshooting connection errors), see How to Manage Network Settings for Your StoreHub POS and Printer.
Connect to Supplementary Devices
Connect Your Receipt Printer
Most StoreHub setups connect the printer to the router via LAN. Android POS Registers supports a direct USB connection if you only have one printer at the cashier. For iPad, you can use Wi-Fi or Bluetooth.
Option A: LAN - connect printer to router (default for all devices)
This setup is recommended when your printers are located at a significant distance from the cash register - for example, at a kitchen station or drinks station.
1. Connect the printer's power cable to a power outlet and switch the printer on.
2. Plug a LAN cable from your printer's LAN port into an available LAN port on your StoreHub router.
These steps can be repeated for additional printers- simply follow the same process as your kitchen or station printer count grows.
Note: Make sure your POS register is on the same StoreHub Wi-Fi or Ethernet network.
Option B: USB - connect printer directly to register
1. Plug the printer's USB B cable into the USB B port on the printer.
2. Plug the other end (USB A) into an available USB port on your Sunmi D3 Pro.
Option C: Bluetooth - iPad Only
1. Power on the printer.
2. On your iPad, go to 'Settings' → 'Bluetooth' and toggle Bluetooth on.
3. On the printer, hold the 'Pair' button until the light turns blue.
4. On the iPad, tap the printer name when it appears in 'My Devices'.
Note: For full printer setup details (kitchen printers, multiple printers, supported models, maintenance), see How to Set Up Your StoreHub Printer.
Connect Your Cash Drawer
Your cash drawer connects via an RJ-11 cable. Where to plug it in depends on your register model:
For Sunmi D3 Mini / iMin Falcon 1 / iMin D4 : Plug the RJ-11 cable into the 'Cash Drawer' port on the register.
For Sunmi D3 Pro/ iPad: Plug the RJ-11 cable into the cash drawer port on the receipt printer.
Cash drawer key position:
12 o'clock (upright): Standby - drawer opens automatically when a receipt prints. Leave it here.
9 o'clock (left): Manually opens the drawer.
3 o'clock (right): Locks the drawer.
Perform a test transaction. If the drawer pops open when the receipt prints, setup is complete.
Connect Your Barcode Scanner
USB scanners (Sunmi / iMin): Plug the scanner's USB cable into any available USB port on the register.
Bluetooth scanners (iPad): See How to Set Up and Use Barcode Scanners for pairing.
For scanner modes, supported models, factory reset, and pairing issues, see How to Set Up and Use Barcode Scanners.
Connect Your Webcam
A webcam is used for employee face capture at clock-in.
Supported model: Logitech C270 (Android only, not supported on iPad).
Where to buy: StoreHub merchandise store (Malaysia, Philippines, or Thailand).
1. Plug the webcam's USB cable into any available USB port on your Android POS register.
2. Mount the webcam on top of the screen, angled to capture the employee's face during clock-in.
3. When you launch the StoreHub POS app, a prompt will explain the face capture feature.
For the full face-capture feature setup (employee security, shift reports), see How to Set Up Employee Security and Shift Reports.
What's Next?
Once you have completed the POS Register setup, you can:
Activate your POS Register - if you haven't done so yet. Refer to How to Set Up Your StoreHub POS Register.
Assign your printer - if your register is already activated and ready to go. How to Set Up and Manage Kitchen Stations and Dockets.
FAQs
1. Can I use Wi-Fi instead of a LAN cable on my Android register?
Yes. Android registers can use Wi-Fi, but a LAN cable gives a more stable connection. LAN is recommended for registers that handle online orders or use Multiple Register Sync.
2. Where do I set up a SIM card or static IP address?
See How to Connect Your POS Register with a SIM Card or Static IP for SIM install (iMin Falcon 1 and iMin D1 only) and static IP setup.
3. Where can I download the StoreHub POS app?
See How to Set Up and Update Your POS App for download and installation steps.
4. I bought my device from a third-party vendor. Where do I download the app?
The StoreHub POS app may not be available on the Play Store for third-party devices. Contact StoreHub Support via live chat for a direct APK download link.
5. Can I unlock my StoreHub device to use other software?
No. StoreHub devices are exclusively locked to the StoreHub POS application and cannot be used with third-party software.
6. I forgot or don't know my StoreHub WiFi password. How do I find it?
For your security, we do not share WiFi passwords in our help articles. Please contact StoreHub Support through live chat in your StoreHub app- our team will look up your WiFi password and share it with you directly.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
Was This Article Helpful? Let us know below or contact support for further assistance.