What You Will Learn In This Guide
How to manage faulty or incorrect items that will be/are delivered back to your suppliers.
Important Notes
Your items need to be assigned to a supplier before it can be returned back to a supplier.
How to Return Stock
1. In your BackOffice, click Stock Management menu button, and select Stock Return option.
2. Click New Stock Return.
3. Select the Supplier, the Store to Return From, and then click Create.
4. Click Add Item to select the products to be returned, and enter the quantity to return.
5. Import Items from CSV (for bulk additions):
a. Click Import Items by CSV.
b. A pop-up will appear with instructions. Click the CSV Template link in the instruction box to download the template.
c. Fill in all product details for the stock return in the CSV file.
Note:
Do not change the first row (title line) of the CSV template. This will cause the import to fail.
d. Save the file as .csv, return to BackOffice, and click Select File to upload it.
e. After uploading, click Import to transfer the data to your Stock Return.
For Serialized Products (Click to Expand)
For Serialized Products (Click to Expand)
a. Select the serialized product you wish to return to stock.
b. A pop up will appear for you to select the Serial numbers that you wish to return; then click on Confirm.
6. Once you're done selecting your items, click Save, Save and Send, or Save and Mark Shipped:
Save: The Stock Return is saved, but inventory will not be deducted from the source store.
Save and Send: The Stock Return is saved and a stock return email is sent, but inventory will not be deducted from the source store.
Save and Mark as Shipped: The Stock Return is saved and inventory will be deducted from the source store.
Enabling/Disabling Outgoing Stock Return with Zero or Negative Quantities
1. In the General tab on the Settings page of your BackOffice, scroll down to Allow Outgoing Stock Transfer/Return when Quantity is 0 or less.
2. Select No from the dropdown menu; then click save.
Note: If you select "Yes," stock returns will be allowed, but the stock level may display a negative value.
Stock Return Page
When settings are disabled, items that are out of stock will appear greyed out. You won't be able to select the item on the Stock Return Page.