What You Will Learn in This Guide
Trace supplier information for Sold, Return and Pre-Ordered serialised products.
Important Notes
This guide applies exclusively to retail businesses.
It is useful if your serialised product is linked to a supplier.
To trace a serialised product back to its supplier, it must first be recorded through a Purchase Order in the BackOffice
If you need to trace the supplier of a specific serialised product when the item is sold, pre-ordered, or returned, this article is the ideal guide to help you identify the supplier.
How to Trace the Supplier of a Sold Serialised Product
1. On your BackOffice, click on Offline Transactions.
2. Search for the receipt number on the search bar.
3. Click on the relevant Transaction.
4. On the Transaction Details page, select the serial number by clicking on it.
5. You will be redirected to the Purchase Order page, where you can find the supplier details.
6. To verify the serial number, click on View next to the Product Name.
How to Trace the Supplier of a Return Serialised Product
1. On your BackOffice, click on Returns Transactions.
2. Click on the relevant Transaction.
3. Click on the serial number.
4. The supplier details will be displayed on the Purchase Order page.
5. Click on View to verify the serial number.
How to Trace the Supplier of a Pre-Ordered Serialised Product
1. On the BackOffice, click on Pre-Ordered Items.
2. Click on the relevant Pre-Order.
3. On the Pre-Order Details page, click on the serial number.
4. On the Purchase Order page, you'll be able to locate supplier information.
5. Click on view to verify the serial number.