Your best customers don’t just buy once — they come back, spend more, and spread the word.

Membership turns everyday shoppers into loyal fans with rewards that grow as they do: points, cashback, perks, and exclusive promos.

Here’s what makes it powerful:

Whether you're running a café or scaling retail, Membership helps you grow — no extra tools or complex systems needed.

Every journey starts at Tier 1. As customers spends, they earn points that help them level up through 4 membership tiers. Each tier unlocks better rewards, bigger perks, and more reasons to keep going.

Here’s how the journey looks:

To begin, click on Membership Settings to view all available tiers, then click Edit in the Tier section.

Progress through the tiers is all about points. Customers earn points every time they spend, and once they hit the threshold you’ve set, they’ll move up to the next tier. You decide how many points they get for every RM1 spent, and how many points they need to level up.

1. Set the number of points your customers need to earn to move up through the tiers.

2. Set how many points they’ll collect for every RM1 they spend.

You can also limit how many times a customer can earn points in a day. A handy way to reduce the risk of fraud or misuse. Here’s how:

1. Go to Points Settings.

2. Choose how many times a customer can earn points per day – or set it to unlimited.

3. Set the expiration period for the points.

4. Click Save.

Alongside earning points, your customers can also collect cashback – a little extra they can use on their next visit. You decide how much cashback they earn at each tier.

Each tier’s cashback amount is equal to or higher than the one before it. That way, the rewards feel like they’re building over time. You can also set a daily cashback limit to help prevent misuse or fraud.

1. Go to Cashback Settings.

2. Choose how many times a customer can earn cashback per day – or set it to unlimited.

3. Set the expiration period for the cashback.

4. Click Save.

This shows your customers what they’ll unlock at each tier of your Membership Programme. The benefits you add here will be displayed in their app – to make the rewards feel exciting and easy to understand.

Each tier comes with 2 default benefits:

These can’t be changed directly – but if you update the points or cashback values for a tier, the display will update automatically.

Click Add Benefit and customize the rewards to match your brand experience.

Promotions are a great way to make each tier feel extra rewarding. They're best used for ongoing or recurring promotions that members of a specific tier should always have access to rather than one-time offers.

When a customer levels up, you can give them something special to claim and use every time they shop.

To get started, click on Go to Promotions.

Once your promotion is ready, click Add promotion and just link it to the tier you want.

Price Books let you offer special pricing to members based on their tiers – a great way to reward loyalty with exclusive deals.

Once a customer meets the conditions for a specific tier, any items linked to that Price Book will automatically be offered at the special tier price.

Get started by clicking on Go to Price Books.

Once your Price Book is ready, click Add Price Book, and select the one you’d like to assign to that tier from the list.

When a customer levels up, you can automatically reward them with a little something extra – no claiming needed. These rewards are applied instantly upon tier upgrade, starting from Tier 2 onwards.

Only 2 types of promotions can be used for Tier Upgrade Rewards:

To Set It Up:

1. Create your promotion first (must be one of the 2 types above).

2. Click Add Tier Upgrade Reward.

3. Select the promotion you want to use for each tier.

4. Set a validity period (up to 180 days).

5. Click confirm.

The rewards will be automatically given to the tier members who reach the specified.

You can offer special rewards to celebrate key moments in your customer’s journey – whether they’re just joining, celebrating a birthday, or redeeming their points.

There are 3 types of rewards you can set up:

These aren’t everyday perks – they’re thoughtful extras that make your customers feel valued on special occasions.

Welcome your customers with a reward, right from the start. New Member Rewards help make a great first impression – automatically sent when someone joins your membership program.

1. Click Add New Member Reward.

2. Choose a promotion you want to tie to this reward. (Make sure it’s an Amount Off or Percentage Off promotion.)

3. Set the validity period – up to 180 days, if you like.

4. Choose whether to allow promotion stacking (Optional)

5. Click Confirm to activate the reward.

Celebrate your customers on their special day with an automatic reward. This feature works for all members with a birthday saved in their profile.

1. Click Add Birthday Reward.

2. Select a promotion from the dropdown list. (Only Amount Off or Percentage Off promotions apply.)

3. Choose when to issue the reward (between 5 to 30 days before their birthday).

4. Set the validity period (up to 180 days).

5. Choose whether to allow promotion stacking (Optional)

6. Click Confirm.

Let your customers turn their points into rewards they can actually use. With the Point Shop, members can exchange their earned points for exclusive promotions.

1. Click Add Points Reward.

2. Select a promotion from the dropdown menu. (Make sure it’s an Amount Off or Percentage Off promotion.)

3. Enter the number of points required to redeem the reward. (You can set any value between 1 and 1,000,000 points.)

4. Set the validity period (anywhere from 1 to 180 days.)

5. Choose whether to allow promotion stacking (Optional)

6. Click Confirm.

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