What You Will Learn in This Guide
What are self-pickup alerts.
How to enable self-pickup alerts.
Important Notes
This feature is only applicable for dine-in operations and takeaway.
This feature is not the same as Beep Delivery’s “Pickup” option, which is a feature for online delivery orders.
Ensure that iOS is updated to version 1.9 and Android is updated to version 1.34
Feel free to contact our Customer Care team via Live Chat to learn more about the cost of using this feature.
What are Self-Pickup and Takeaway Notifications
If you would like to implement a self-pickup and takeaway policy at your business, this feature allows your cashier to send customers a notification on their phones when orders are ready.
If a consumer installs the Beep App, they will receive a push notification via the app; otherwise, consumers will receive an SMS notification instead.
How to enable Self-Pickup and Takeaway Notifications
1. On your BackOffice, under the Online Orders tab, click into QR Order and Pay.
2. Click on the Store Setting tab, and select designated store.
3. Under the Fulfillment Method, tick boxes of Delivery and Pick-up.
4. At the Beep Settings section, tick box of Enable Customer Self-Pick up alert.
How does it work?
Dine In Orders
When the order is ready, your cashier will refer to the kitchen docket and find it in the Transactions tab on your POS register.
Then, tap Order Ready to send the alert to the customer.
Your customers will receive a notification on their smartphones and that completes the transaction.
Takeaway Orders
a) Order Ready
When the order is ready, your cashier will refer to the kitchen docket and find it in the Transactions tab on your POS register.
Then, tap on Order Ready to send the alert to the customer.
Below is an example of how alerts will appear on your customers’ smartphones:
b) Pick Up
When the customer has picked up the order, your cashier will refer to the kitchen docket and find it in the Transactions tab on your POS register.
Then, tap on Picked Up” to send the alert to the customer that the order has been picked up.
Your customers will receive a notification on their smartphones and that completes the transaction.
SMS Charges
For each SMS sent, charges will be deducted when the transaction is to be settled in a payout.
This information should be displayed under 'Additional Services - Pick-up notification SMS' on:
a. Transaction details - Payout Summary
b. Payout details - Payout Summary
c. Payout Summary email
