What You Will Learn In This Guide
Part 3 to guide you through setting up the StoreHub and QuickBooks Online (QBO) integration:
Part 1: Enable the StoreHub and QuickBooks Online Integration
Part 2: Enable Mappings between StoreHub and QuickBooks Online
Important Note
If you see an error message that says "Found unmatched products(s)", you will need to export the unmatched products from StoreHub, then import that product list into QBO. You will need to repeat this simple process each time you add new products to StoreHub, to ensure that StoreHub and QBO have the same list of products.
How to Export Unmatched Products from your BackOffice
1. Click Export Unmatched Products.
2. Save the file somewhere you can remember.
Your exported CSV file should look something like this:
Note: Please do not edit the CSV file.
Now that we have exported the unmatched products, it’s time to import the list into QBO.
Important: Before importing, please change your date format in QBO to be compatible with StoreHub’s format:
1. At your QBO account, click the gear icon (Settings) click on Company Settings.
2. Select the Advanced tab, then change the date format to dd/MM/yyyy.
How to Import Unmatched Product/Services to QBO
1. Head over to QBO’s web page and click on the gear icon on the right top corner.
2. Select Import Data from Tools.
3. Select Products and Services.
4. Click on Choose file to select the previously exported CSV file.
5. Click Next.
6. After the file has been uploaded and imported into QBO, you should see a page like this loaded in the browser.
After reviewing the fields, click Next.
7. A page will then load with all the products and services.
Review it again and click Import.
Once it’s imported, QBO will re-direct you back to the StoreHub BackOffice.
You will notice that the status will be "Running". That should be it!
If all the steps have been followed correctly, your StoreHub account will be safely connected to QuickBooks Online.
Keen to learn more about QBO integrations? Find out more here on how to enable QBO integration on this article.








