This article helps you choose where your promotion should run and which discount type fits your goal. Promotions in BackOffice are powerful, but POS and online orders follow different rules.

Each promotion type is defined once below, and the POS and online setup articles link back here.

'Take Percentage Off' and 'Take Amount Off' come off whatever 'Apply To' names, which is the whole bill with 'All Orders' or 'Orders over or equal to', or chosen products with 'Products of Category', 'Products with Tags' or 'Specific Products'. Example: with 'Apply To' set to 'Specific Products', the discount comes off those products only, and with 'All Orders' it comes off the whole bill. 'Take Amount Off' comes off once per application, not once per unit.

'Override Existing Price' makes the products under 'Apply To' ring up at the 1 per-unit 'Price' you must enter, while 'Require Specific Product Purchase' rows only start the promotion and carry no price, so products that need different prices need separate promotions. Example: to sell 3 pieces for 27, enter 9 as the 'Price'.

The fields of an 'Override Existing Price' promotion do this:

'Buy X Get Y For Free' gives Y items free once the customer buys X items from the same product, category or product tag, and the lowest-priced qualifying item becomes free. The cart needs X plus Y items, so Buy 1 Get 1 needs 2. It cannot name a different product as the free item and cannot be limited to customer tags. It runs on POS only.

'Combo Set/Package/Bundle' sells different products together at 1 'Package Price', which is the price of the whole set, on POS only. So a combo cannot add a drink to an item for a top-up price.

'Free Shipping' waives the delivery fee on Webstore and Beep Delivery, not on QR Order and Pay or POS. For free shipping above an order amount, set it in your shipping zone instead.

It is recommended to set up POS and Online Order promotions as separate promotion records so each behaves predictably. It is technically possible to combine channels on one promotion, but keeping them separate is best practice.

A 'Take Percentage Off' or 'Take Amount Off' promotion can run on POS and online channels at the same time, so you do not need a separate promotion for each. Ticking any online channel makes 'Promo Code' required, so an online promotion applies only when your customer enters the promo code. Webstore has no way to apply a promotion without a code. With only 'POS' ticked, the promo code is optional.

No setting makes 2 POS promotions either-or and matching promotions add up, but with 'Allow promotion to repeat in the same transaction' not ticked, a promotion is removed completely once the cart holds more than its 'Max Quantity'.

For example, to give 10% off 4 or 5 units, or 1 unit free after the customer buys 5, never both:

With 4 or 5 units the 10% applies, and at 6 units the 10% is removed and the cheapest unit is free, because 'Buy X Get Y For Free' needs 5 plus 1 units in the cart. If the 'Buy X Get Y For Free' promotion sits higher in the list, it uses up its units first, so a large cart can get both.

Test the setup on your POS before you tell customers about the promotion.

To give a different item free with a purchase, use 'Override Existing Price', tick 'Require Specific Product Purchase' with the main item at 'Min Quantity' 1, enter 0 as the 'Price', and set 'Apply To' to 'Specific Products' with the free item at 'Min Quantity' 1 and 'Max Quantity' 1.

'Allow promotion to repeat in the same transaction' applies the promotion once per full group of 'Min Quantity' units, so on a free add-on each main item frees 1 add-on, and with it not ticked a bill holding more add-ons than 'Max Quantity' gets none free.

If your free or discounted add-ons need different prices, create 1 promotion for each price, because 1 promotion holds 1 'Price'.

A free gift is a product priced at 0.00 that your cashier adds to the bill when it reaches your set amount.

A voucher's 'Take Amount Off' promotion applies as soon as the voucher product is on a bill, because the voucher product under 'Require Specific Product Purchase' is what starts it. If your cashier adds the voucher product to the bill that earns the voucher, the voucher discount comes off that bill too. Add the voucher product to a bill only when the customer uses the voucher, not when you hand the voucher over. To record the vouchers you give out, create a separate product for that and do not add it to any promotion.

When a bill earns a voucher, your cashier hands over the printed voucher, and when the customer comes back and shows it, your cashier adds the voucher product to the new bill and the discount applies. For the full voucher setup, see POS Promotions: Advanced Patterns.

A promotion reaches a QR Order and Pay order only when your customer enters its 'Promo Code', even with 'POS' also ticked. Your staff cannot apply a saved promotion to a QR Order and Pay order from the POS. Your customer types the code on their own phone.

On a Pay Later order, where your customer pays at the counter, they enter the code after ordering:

Your staff can give a manual discount on a Pay Later order from the POS by tapping 'Edit Order'. For the steps, see How to Apply Discounts and Takeaway on POS.

1. Sign in to BackOffice.

2. Go to 'Reports'.

3. Open the promotions report or sales views that show promotion usage for your stores.

The 'Promotions' report in 'Reports' shows 'Total Transactions', 'Total Customers', 'Total Discount' and 'Applied Times' for each promotion. 'Total Transactions' counts each sale bill once, so it shows how many bills used a promotion. Refunding a bill does not lower 'Applied Times' or 'Total Discount', and bills marked cancelled are left out by default.

For 'Buy X Get Y For Free', 'Applied Times' counts the free items given, not the number of times the promotion triggered: 1 bill with 2 free items adds 2.

Promotions cannot depend on the payment method or on something the cashier checks by eye, such as an event ticket. To honour a card deal, your cashier gives a manual percentage 'Discount' on each eligible item, or on the whole bill, before the customer pays. A promotion cannot be limited to 1 register, because every register in a chosen store gets it. It cannot be limited to dine-in orders on POS, because the 'POS' channel has no order-type choice. Promotions cannot run on GrabFood, ShopeeFood or Foodpanda orders, and times are whole hours only, so 15:30 to 17:30 is not possible. On POS, a promotion cannot cap how many times it is used, and 1 promotion cannot set different prices for different quantities.

1. Do I need Advanced or Pro for promotions?

2. Can one promotion cover POS and Webstore together?

3. Can Beep Delivery and QR Order and Pay share one promotion?

4. Do promotions stack with membership rewards?

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