Who Is This For?
StoreHub merchants operating in the Philippines who accept online payments through multiple channels (GCash, credit card, and others). This guide explains why you receive more than one Payout ID per cycle and how to reconcile them.
Overview
Unlike Malaysia, Thailand, and Singapore, where all online payments settle through a single gateway into one payout, the Philippines uses different payment providers for each channel.
GCash is settled through one provider, credit and debit cards through another. That means you will see a separate Payout ID for each channel, each with its own payout date and arrival window.
This guide explains what each Payout ID represents, why they arrive on different days, and how to combine them to see your full weekly earnings.
Before You Begin
You are a StoreHub merchant registered in the Philippines.
You have at least one bank account set up. See here.
You know how to open the Payout Summary in BackOffice. See here.
Step-by-Step Guide
Understand the Payment Channels in the Philippines
Each online payment method your customers use is settled by a specific provider. StoreHub creates a separate payout for each provider, in each cycle.
Channel | What it covers | Typical Payout ID prefix |
GCash | Orders paid via GCash e-wallet on Beep or Online Store. | 'GCash' or tagged on the Payout Summary channel field |
Credit / Debit Card | Orders paid with Visa, Mastercard, or JCB on Beep or Online Store. | 'Card' or 'Credit Card' channel tag |
Offline / Bank Transfer | Customers who paid you directly at pickup or via bank transfer. Not settled by StoreHub - reflected as 'Offline Payment Collected' on the Payout Summary. | No separate payout (you collect directly) |
Note:
If a channel had no transactions in a given week, no Payout ID is generated for that channel. This is normal and not a missing payout.
How Many Payout IDs to Expect Each Cycle
For PH merchants, the standard cycle is Sunday to Saturday, with payouts processed the following Wednesday.
If your customers paid via GCash only, expect one Payout ID for that cycle.
If your customers paid via GCash and credit card, expect two separate Payout IDs - one per channel.
Each Payout ID will have its own arrival date, typically 2 to 3 working days after the payout day.
Note:
GCash and credit card payouts may arrive on different days because they are processed by different bank partners. This is not a delay, it is how the providers operate.
Identify the Channel on Each Payout Summary
To confirm which channel a Payout ID represents:
1. In BackOffice, go to 'Online Orders' and open 'Payouts'.
2. Click the Payout ID you want to check.
3. Look for the 'Channel' or 'Payment Method' field on the Payout Summary header. It will be tagged as GCash, Card, or similar.
4. Scroll to the 'Completed Transactions' tab. Every transaction in this payout will share the same payment channel.
Reconcile Your Total Weekly Earnings
To see your full weekly earnings across all channels, you need to combine each Payout ID manually:
Open each Payout ID for the same cycle (e.g. Sunday to Saturday).
Export each one to CSV using 'Export Payout Details'.
Combine the CSVs in Excel or Google Sheets to get your full weekly total.
Add 'Offline Payment Collected' to account for customers who paid you directly (e.g. cash at pickup).
Note:
Each channel has its own fee structure. GCash fees and credit-card gateway fees are different, so the 'Payment Gateway Fees' line will differ between Payout IDs. This is expected.
Troubleshooting
Issue | What to do |
I only see one Payout ID but expected two (GCash and card). | Check whether the other channel had any transactions this cycle. If there were no GCash transactions, no GCash Payout ID is generated. Confirm on 'Online Orders' by filtering by payment method. |
My GCash payout arrived but my card payout did not. | Credit card payouts can arrive 1 to 2 working days later than GCash because they go through a different bank partner. Wait through the expected arrival window, then follow the steps here. |
My bank statement shows two deposits instead of one. | This is normal. Each channel is a separate bank transfer. Match each deposit to the corresponding Payout ID using the amount. |
The fee rate on my GCash Payout Summary is different from my card Payout Summary. | Each channel has its own gateway fee negotiated by StoreHub with the provider. Expect different fee percentages between GCash and card payouts. The contract rates apply to each channel individually. |
I want all payouts consolidated into one transfer. | This is not possible in the Philippines because each channel is settled by a separate provider. Consolidating would require StoreHub to hold funds, which we do not do. You will need to combine channel totals in your own accounting system. |
One of my Payout IDs has a much smaller amount than expected. | This usually means most customers used the other channel that week. Confirm the 'Channel' tag on that Payout ID and compare transaction counts. If the mix looks wrong, open Online Orders and filter by payment method to verify what actually came through each channel. |
FAQs
1. Why does the Philippines have split payouts but Malaysia does not?
In Malaysia, all online payment methods (FPX, cards, e-wallets) settle through a single gateway, so StoreHub sends one consolidated payout. In the Philippines, GCash and credit cards use different settlement partners, and each partner pays out independently.
2. Can I have all my channel payouts go to different bank accounts?
By default, all channels pay out to the same bank account you set up in BackOffice. If you need a different setup, please contact us via live chat - custom routing is handled case by case.
3. Do the country-specific fees apply to each channel separately?
Yes. StoreHub's transaction fee and the payment gateway fee are both calculated per channel. This means you will see different fee totals on your GCash Payout Summary versus your card Payout Summary, even in the same week.
4. Does the multi-channel split also apply to in-store POS payments?
No. This guide covers online payouts (Beep and Online Store). In-store POS payments follow a different settlement flow depending on the terminal you use.
5. How do I know which channel a specific customer used?
Go to 'Online Orders', click the order, and check the 'Payment Method' field. The order will be included in the Payout ID for that channel in the next cycle.
6. Will the multi-channel split change in the future?
The current structure reflects how PH payment providers operate. StoreHub regularly reviews provider arrangements, and if consolidation becomes possible, we will announce it and update this article.
7. Can I get a single email that covers all channels?
Today each channel's payout triggers its own email. For a combined view, export each Payout ID's CSV from BackOffice and merge them in your spreadsheet. You can also share the CSVs directly with your accountant.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected]. Please have your Payout ID(s) ready.
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