What You Will Learn in This Guide
How to create Join Membership links and QR codes directly from BackOffice.
The difference between store-specific links (for in-store tracking) and generic links (for online use).
How to download, share, and print QR codes for promotions.
Important Note
Membership is available starting from the Advanced Plan.
For Starter Plan users, submit your interest on the Membership page, and our team will contact you for further assistance.
New merchants interested in Cashback must enable Membership.
For Starter Plan users, submit your interest on the Membership page, and our team will contact you for further assistance.
If you are an existing Cashback user and have enabled Membership, your Cashback settings will be moved to the Membership section.
What is Membership?
With Membership, your customers get more than just points: they get a reason to come back. Celebrate every milestone with perks that keep them excited to stay loyal (and keep your business thriving).
Pair it with our Engage feature to send tailored messages—from ‘Happy Birthday!’ promos to ‘Welcome aboard’ rewards—right when they matter most.
Want to see how rewarding loyalty can be? Scroll on to get started.
How to Enable Membership in BackOffice
1. Click on Membership in the BackOffice.
2. You will be brought to a landing page; click on Get Started on Membership to activate Membership for your business.
3. After you move past the landing pages, you’ll see additional settings appear.
4. Your Membership page will show you helpful insights about how your program is performing.
How to Create Membership Sign-Up Links & QR Codes
Why is this important for your business?
Now that your membership programme is set up, it’s time to start getting customers to join. Sharing your sign-up links and QR codes is a simple but powerful way to grow your loyal customer base. Whether it’s at the cashier, on your social media, or in a thank-you message — every touchpoint is a chance to get more members. Plus, with store-specific links, you can track where sign-ups are coming from and reward your best-performing locations.
Here's how you can do it:
1. In BackOffice, go to Membership and then Membership Settings.
2. Click on the ‘Membership Links & QR Codes’ button to generate a registration link and QR code for your business.
3. Your registration links and QR code will be generated and displayed on this page.
You’ll get two great options to share your membership link:
Generic Link
a. To use the Generic Link, click on the Copy Link button and paste it on your promotional materials, such as:
Social media posts
Flyers and banners
Your website
Email newsletters
Anywhere else online
b. You can also download the QR code by clicking the Download QR Code button. It will be saved on your device, and you can either print it for in-store use or add it to your digital marketing materials.
Simple Trick to Boost Sign-Ups!
Pin the generic sign-up link to the top of your social media profiles (like your Instagram bio or Facebook Page button) so it’s always visible and easy for new customers to join anytime!
Add the sign-up link to your e-receipts or thank you messages — it’s a great way to turn one-time customers into loyal members after their purchase.
c. Click the Preview button to see exactly what your customers will experience when they scan the QR code or click the link.
d. A sample QR code will be shown here, so you can test it yourself.
Note:
If your membership programme is not set to Go Live, customers who scan the QR code or click the link will see an error page saying the membership is not yet available.
Store-Specific Links
a. To use a store-specific link, click the Copy Link button next to the store name and paste it on materials for that specific location, such as:
Printed displays at the counter
Table tents or signage
Posters or wall displays
Printed receipts
b. To download a store-specific QR code, click the Download QR Code button next to the relevant store. The file will save to your device for easy printing and display.
c. For multiple stores:
Tick the boxes next to the stores you want.
Click Download Selected Stores at the top.
A .zip file will be downloaded containing:
QR code images labelled with each store name
A .csv file listing the selected stores
d. Why is this important for your business:
Each link/QR contains your unique store ID, so you can:
Track which locations sign up the most members on your Membership Insight Page
Notes:
In the Membership Registration Store Pie Chart, if Membership was registered by:
Generic Link/QR: Shows as "No Store"
Store-Specific Link: Displays the actual store name (e.g.: mysophie1)
Identify registration methods in your Membership Registration Method chart
Notes:
Membership Registration Method Pie Chart will show the registration sources, such as:
QR Order & Pay
Direct Link
Store Link
Beep Delivery
Receipt QR
Point Of Sale Customer-Facing Display QR
By having these features, you will be able to:
Compare performance between branches
Reward your top-performing stores
Simple Trick to Boost Sign-Ups!
Place QR codes where customers naturally wait — like near the cashier or pick-up counter. They’re more likely to scan while lining up.
Use this moment to tell them the benefits of joining your membership program (e.g. cashback, exclusive promos) while they’re already engaged with your brand.
e. Just like the generic link, use Preview to test the customer experience.
f. A sample QR code will be shown here, so you can test it yourself.
g. Now that you’ve completed setting up your membership programme, it’s time to start enrolling your customers and turning everyday transactions into long-term loyalty.
Why Membership Sign-Ups Matters
A great membership programme doesn’t start with points — it starts with sign-ups.
Getting customers to join your membership programme is the first step in turning them into loyal, repeat buyers. That’s why these sign-up links and QR codes aren’t just a backend feature — they’re one of the most powerful tools you have to grow your customer base.
Here’s why it works:
It captures loyalty in the moment: Whether someone just made a purchase or spotted a great promo, a quick scan or tap connects them instantly to your brand.
It boosts repeat visits: Once they’re in the programme, customers can start earning points, enjoying cashback, and unlocking perks that keep them coming back.
It turns stores into sign-up machines: Store-specific QR codes let you track which outlets are driving the most growth — so you can double down on what’s working and reward top-performing locations.
It works everywhere: Online, in-store, on receipts, social media, or thank-you messages — every customer touchpoint becomes an opportunity to grow your membership base.
This isn’t just about collecting emails. It’s about building long-term loyalty that grows with every visit, every scan, and every reward.
Learn more about Membership programs in these articles.