What You Will Learn in This Guide
How to print unique QR codes and set validity periods.
Important Notes
This is article 7 of 8 in the QR Order & Pay: Basic Setup. We recommend following the articles in the right sequence to set up QR Order and Pay for your business.
To use this feature, set up for QR Order & Pay must be complete.
For Static QR users, continue to the final article on QR Order & Pay: 8 - How to Create Tables in BackOffice (Static QR).
How to Print Dynamic QR Codes
1. On your POS, tap Register - your table layout should appear.
2. Tap and hold a table until you see a pop-up appear.
3. In this pop-up, you'll be able to set a specific validity period for the QR code; the default duration is 2 hours.
4. Next, tap Print Ordering QR.
5. The temporary QR code will be printed from your main receipt printer.
Notes:
This feature supports Pay Now and Pay Later flows
If the QR code has expired and the customer wants to add additional orders, please print a new QR code
If the order has not been paid but the QR code has expired, you can print a new one instead and the orders will still be present
If a table has a static QR code and a dynamic QR code, your customer can scan either one at any time without the existing order being lost or duplicated
FAQ
1. I need help setting up Dynamic QR for my business.
Our Customer Care agents are happy to help! Please reach out to us via Live Chat using the methods listed in this article.
2. What are the differences between static QR codes and dynamic QR codes?
Both QR codes do the same thing, which is to allow your customers to view your Beep menu and order while at your store
Static QR codes are the collaterals you purchase from StoreHub - each code is tied to a specific table and is not interchangeable
Dynamic QR codes can be printed at any time, via your receipt printer. They have validity periods that you can adjust
3. Can I cancel a dynamic QR code that has already been printed?
No, dynamic QR codes cannot be cancelled before it expires.
4. What happens if customers request to change or split tables?
Go ahead and change or split the tables first to retain existing orders - then for changing tables, you will need to print a new QR code for the new table; for splitting table, print a new QR code for the other table that is now occupied.
Ensure that the table has been created in your BackOffice and also the POS to perform any merge/split/moving tables. Refer to this article.
5. When setting validity periods, is there a minimum or maximum duration that I can set?
The shortest duration that you can set is 1 hour, but there is no maximum duration. However, we recommend setting a reasonable validity period to reduce the risk of prank orders.