What You Will Learn In This Guide
1. How to get started with integrating your e-commerce channels with StoreHub
2. Where to find your online order history
Important Notes
Marketplace integration with Sellercraft is currently available for Malaysia and Thailand Merchants only.
Ensure the product’s SKU in StoreHub matches the SKU in Sellercraft for the sync to work properly.
How do I sign up for Marketplace Integration?
1. To begin, please reach out to your StoreHub sales representative or Merchant representatives.
2. Our teams will communicate your interest to our third-party partner Sellercraft to begin the onboarding process
3. Representatives from Sellercraft will conduct a training session with you to help you sync your marketplace channels with StoreHub
How does Marketplace Integration work?
1. The feature supports multiple marketplaces such as:
Shopee
Lazada
TikTok Shop
Zalora
WooCommerce
Shopify
Magento
2. Any orders you receive from those channels will be reflected on your StoreHub POS app and StoreHub BackOffice.
POS View:
BackOffice View:
3. After every transaction, the remaining stock levels for an item will automatically update in your BackOffice.
How to Set Up the Products?
1. In your BackOffice, click on Products, then select + Add Product.
Note: Please ensure the product’s SKU in StoreHub matches the SKU in Sellercraft for the sync to work properly.
2. Fill up product details.
Notes:
Product names must be at least 20 characters long to be successfully uploaded to SellerCraft. Ensure that your product names meet this requirement to avoid any issues during the upload process.
Example: Adding the SKU or Variant in the Product titile
3. Then, click on Save. Your new product has now been added to the BackOffice and ready to be uploaded to SellerCraft.
Where do I find orders in my BackOffice?
1. In Your BackOffice, click on Online Orders, which will take you to the Online Order Management page.
2. All orders from your online channels can be located here.
3. Below each Order ID, you can also find the name of the channel from which the order came in.
4. By clicking on the Order ID, you can view more details about the order., including:
This includes the Order ID that’s tied to the channel the order is placed on
The name of a corresponding channel at the shipping fee
5. A sales report of your online orders can also be viewed by clicking Reports, then clicking Transaction Channel.
6. You can filter to whichever channel you like.
Frequently Asked Questions
1. How many StoreHub store IDs can receive online marketplace orders from Sellercraft?
Only one StoreHub store ID can be used to connect to a Sellercraft account. Go to Settings > Stores > Select a Store > on the browser's URL bar, look for the ID.
2. Can I sync multiple StoreHub store IDs in the same StoreHub account, to the same Sellercraft account?
No. It is not possible at this time.
3. How do I set the price of the products for each marketplace channel?
You can set prices on the Sellercraft platform.
4. What if I receive a marketplace order which contains a product that exists in Marketplace but does not exist in StoreHub.
The order will not be synced to StoreHub. Merchants must consistently ensure that all products sold on online marketplaces are accurately recorded in the StoreHub BackOffice.
5. What inventory type of StoreHub products can I sync in this integration?
Only ‘Simple’ type inventories are supported. Serialized and Composite inventory is not supported at this time.
6. What pricing type of StoreHub products can I sync in this integration?
Only ‘Fixed’ pricing type is supported. ‘Variable’ and ‘By Unit’ pricing is not supported at this time.
7. What important product information must I fill up in StoreHub BackOffice before I can import it into Sellercraft?
i) Name
ii) Price
iii) Track Stock Level Enabled
iv) SKU
v) Category
vi) Description
8. If I want to list new products to be sold on the marketplace, should I create it on StoreHub or Sellercraft first?
You should create it on Sellercraft first, before importing it into StoreHub. This is because Sellercraft product information is more easily compatible with being listed on the marketplace channels.
You must ensure the product in StoreHub has the same SKU value as the product in Sellercraft for the sync to occur
9. After I have set up my Sellercraft integration with StoreHub, will it run forever?
Every 6 months, your Sellercraft account connection with some marketplace channels will need to be refreshed. Not to worry! You will receive a few weeks' notice from Sellercraft on how to do this.
10. Will I receive new order notifications from Sellercraft orders?
No, you will receive order notifications from Sellercraft / marketplaces directly.
11. What are the possible order status that will be sync from Sellercraft?
There are only 2 statuses that will be displayed in StoreHub
i) Accepted (When order has been placed)
ii) Canceled (When order has been cancelled)