Who is this for?
StoreHub cashiers and store managers who handle daily operations for food delivery orders, including marking items out of stock and processing incoming orders from FoodPanda, ShopeeFood, and GrabFood.
Overview
This guide explains how to mark menu items as 'Out-of-Stock' directly from your StoreHub POS app and how to efficiently handle incoming orders from FoodPanda, ShopeeFood, and GrabFood. This helps you keep your online menu accurate and manage orders smoothly during busy periods.
Before You Begin
StoreHub POS app (iOS version 2.33.0 or above; Android version 1.14.0 or above).
Food Delivery Integration is enabled and connected to your store.
POS device is powered on and connected to the internet.
Kitchen printer is configured and working (for automatic docket printing).
Dedicated tablets for FoodPanda, ShopeeFood, and GrabFood are powered on and logged in.
Step-by-Step Guide
Mark Items Out-of-Stock on Your POS
You can quickly mark individual items or modifiers as 'Out-of-Stock' directly from your StoreHub POS app.
1. On your POS menu, go to 'Settings', then tap 'Beep Menu'.
2. Look for the item or modifier that you want to mark as out-of-stock.
3. Toggle the switch next to the item or modifier to the 'Off' position.
Note:
You can mark the following as out-of-stock:
1. Menu Items
2. Modifiers
4. When you toggle it off, you will see two options:
Today: The item will be out-of-stock only for the current day. It will automatically go back in stock (toggle on) the next day.
Until Restocked: The item will remain out-of-stock until you manually toggle it back on.
5. Select the option that you prefer. The item will now be marked out-of-stock on your connected food delivery platforms.
Notes:
When Food Delivery Integration is enabled, the Mark Out of Stock feature is synchronized across all channels.
Products have to be marked sell on Food Delivery platforms via the BackOffice in order to toggle Out of Stock from the POS / StoreHub Manager.
Handle Incoming FoodPanda Orders
When a customer places an order on FoodPanda, here's how to process it:
1. On your dedicated FoodPanda tablet, a notification will appear when a customer places an order and a driver is assigned.
2. You must click 'Accept' on the FoodPanda tablet to confirm the order.
Note:
There is an option to automatically accept orders, but merchants must coordinate this with their Foodpanda Key Account Manager.
3. The FoodPanda tablet will generate a receipt, and your StoreHub POS system will receive an order-specific notification at the same time.
4. The kitchen docket will automatically print out the order details at your designated kitchen station.
Notes:
Order numbers from FoodPanda will be appended with "FP-" followed by the order number (e.g., 'FP-12345').
Receipt will automatically be printed from StoreHub POS when orders are sent to the kitchen, provided the settings are enabled in POS.
5. Once a rider has picked up the order, go to the order in your StoreHub POS register.
6. Select 'Picked Up' for that order.
Note:
This changes the status of the order on your POS and BackOffice, helping you avoid confusion and track order fulfillment.
7. You can always return to the 'Transactions' page on your POS to view the statuses of past and ongoing orders.
Handle Incoming ShopeeFood Orders
When a customer places an order on ShopeeFood, here's how to process it:
1. On your dedicated ShopeeFood tablet, a notification will appear when a customer places an order and a driver is assigned.
2. The ShopeeFood tablet will generate a receipt, and your StoreHub POS system will receive an order-specific notification at the same time.
3. The kitchen docket will automatically print out the order details at your designated kitchen station.
Notes:
Order numbers from ShopeeFood will be appended with "SF-" followed by the order number (e.g., 'SF-67890').
Receipt will automatically be printed from StoreHub POS when orders are sent to the kitchen, provided the settings are enabled in POS.
4. You can check the current and past order statuses on your POS register's 'Transactions' page to ensure they match the receipt and order details on your ShopeeFood tablet.
Handling Order Disruptions
Food delivery doesn't always go perfectly. Here is how to handle the "messy" parts:
What if a Rider cancels? | If a rider cancels after you've prepared the food, the delivery platform (Grab/FoodPanda) will automatically search for a new rider. You do not need to cancel the order on your POS. |
What if I need to cancel the order? | If you run out of an item and must cancel, you must cancel the order on the platform's tablet (e.g., the Grab Merchant app). Canceling on StoreHub POS will not stop the rider from arriving or refund the customer. |
The Refund Process | StoreHub does not handle the money for marketplace orders. If a customer asks for a refund for a missing item or cold food, they must contact the Delivery Platform’s Help Center directly. |
Troubleshooting
Issue | Solution |
Items marked out-of-stock on the POS are still appearing on food delivery platforms. | 1. Ensure your StoreHub POS app is updated to the required version (iOS 2.33.0+ or Android 1.14.0+).
2. Confirm that the item/modifier was toggled off correctly and the desired duration ('Today' or 'Until Restocked') was selected.
3. Check your internet connection on the POS device. A poor connection might prevent the update from syncing to the platforms. |
Kitchen docket is not printing for new food delivery orders. | 1. Ensure your kitchen printer is powered on and properly connected to your POS device (via LAN cable, Wi-Fi, or Bluetooth).
2. Make sure the printer has enough paper and ink/thermal paper.
3. Verify that the kitchen printer is correctly configured in your StoreHub POS 'Settings' > 'Printer' section.
4. Try restarting both your POS device and the printer. |
FAQs
1. What happens if I mark an item out-of-stock for 'Today'?
The item will be unavailable on food delivery platforms for the rest of the current day. It will automatically become available again at the start of the next day.
2. Can I mark an entire collection out-of-stock?
No, the 'Out-of-Stock' feature on the POS app is for individual items and modifiers. To remove an entire collection, you would need to manage it in the BackOffice (refer to this article).
3. How do I know if a FoodPanda/ShopeeFood/GrabFood order has been picked up?
You should update the order status to 'Picked Up' on your StoreHub POS register once the rider collects the order. This helps you track the order's journey.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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