What You Will Learn in This Guide

Important Notes

This feature only applies to POS orders. Not Ecommerce, Beep Delivery & Beep Delivery Orders.
Difference of Manual Refund & Refund on POS

Manual Refund	Refund
A manual process to select any item on POS Register & refund to customers. The manual refund process create a new Refund transaction & it's not linked to any transaction.	A process to refund for a previous transaction that has already been completed. Item refunded must be selected from an existing transaction. After refund, Original Sale Receipt Number will be indicated in the refunded transaction.

1. Sign in to the StoreHub app using your 4-digit PIN.

2. Tap the three-dot menu icon.

3. Tap Manual Return.

4. Select the item(s) to manually refund from the Register screen.

5. Tap the total amount in red at the bottom of the screen. Select the method of the refund (cash, card etc).

6. Select a reason for the refund. If the reason is not listed, you can tap Other and type your reason. Tap Confirm once you're done.

7. The item has now been refunded.

8. Next, you need to decide whether to restock it back to your inventory or to write off the stock in your BackOffice; click here to learn how.