Who Is This For?
Shift leads and operators who control when Beep accepts orders, how the team gets alerted, how pre-orders behave, and what to do first when availability or notifications look wrong.
Overview
This guide brings together day to day controls for Beep Delivery: turning the channel on or off, notification paths, pause mode, opening hours, vacation and breaks, pre-order behaviour, per-slot limits, marking items out of stock on the menu, and quick fixes when orders or printing fail. Work in BackOffice on a computer for settings; use POS or StoreHub Manager on devices for pause and stock.
Before You Begin
You can sign in to BackOffice and open 'Online Orders', then 'Beep Delivery'.
Know your store name when several branches use Beep.
If you use StoreHub riders, treat rider assignment as part of your kitchen start rule (see this section).
Step-by-Step Guide
Rider Assignment and Kitchen Start (StoreHub logistics)
When StoreHub assigns riders for delivery, orders can auto-cancel if no rider is found in time. Do not start cooking before a rider is assigned for that flow.
Note:
If no rider is found within about thirty minutes, the order may cancel automatically. Food cost from cooking too early is not compensated in that situation.
Train the shift to watch for rider assignment, not only the new-order ping.
Note:
These checks matter most when StoreHub assigns riders (SHALP).
1. Watch on-demand orders in the POS under 'Transactions', then 'Online', and in StoreHub Manager under 'Beep Delivery Orders', so you see when a rider is assigned.
2. If a rider was assigned and then cancels, the order may not cancel automatically. Contact StoreHub Support via live chat with the order ID and ask for a new rider.
3. For pre-orders, check the order status about thirty to sixty minutes before the delivery time. If there is still no rider within about one hour of the delivery slot, contact Support via live chat right away.
4. If you need the full policy on refunds, voids, and partner riders after a failed match, open How to Manage Beep Delivery Logistics, Self-Delivery, and StoreHub Riders in your Help Center.
Put Your Beep Store Online or Offline
Customers see your brand on the Beep app and beepit.com when the store is truly available to take and fulfil Beep orders.
1. In BackOffice, go to 'Online Orders', then open 'Beep Delivery'.
2. Open the 'General' tab.
3. Turn on 'Enable Beep Delivery' when you want to accept Beep orders. Turn off the same toggle when you must stop all Beep orders for a longer period (for example a multi-day closure).
Your store appears online to customers when:
Your StoreHub subscription is active (not in trial).
The customer's delivery address is inside your delivery coverage for that store.
When 'Enable Beep Delivery' is off, your Beep storefront shows Store not found and customers cannot place Beep orders until you turn it on again.
How New Order Alerts Reach Your Team
You can combine more than one path. At minimum, assign a main register or Manager path so a busy service does not miss orders.
Via WhatsApp Message
Some teams route Beep alerts to WhatsApp by using a special inbox address that forwards to a phone number.
1. Enable WhatsApp notification on the phone that should receive alerts.
2. In BackOffice, go to 'Online Orders', then 'Beep Delivery'.
3. Open the 'Store Settings' tab and select the store that uses Beep Delivery.
4. Under the online selling area, find 'Email Notification for Online Orders'.
5. Insert the following (but with your own phone number and account name):
Example:
6. Click 'Save'.
Via Email
1. In BackOffice, go to 'Online Orders', then 'Beep Delivery'.
2. Open 'Store Settings' and select the store.
3. Find 'Email Notification for Online Orders'.
4. Insert the following (but using our own e-mail address):
Example:
5. Click 'Save'.
Via SH Manager App Notification
1. Install StoreHub Manager on a smartphone or supported tablet from the App Store (iOS) or Google Play (Android).
2. Sign in with a user that should receive push alerts.
3. Keep notification permission on for the app.
Note:
Hardware eligibility for Manager devices follows StoreHub's current device policy.
Via StoreHub POS (Your Register)
1. In BackOffice, go to 'Online Orders', then 'Beep Delivery'.
2. Open 'Store Settings tab' and select the store.
3. Scroll to the register assignment area and pick the main register that should ring in for new online orders.
4. Click 'Save'.
5. On that register, install or update StoreHub Manager if your workflow uses it for on device alerts.
6. On the POS, open 'Transactions', then open the 'Online' tab. You will see Beep Delivery and related online orders there and can search by order number.
You may also search the order through its order number.
Pause Beep Delivery Temporarily
Pause Mode stops new delivery orders for a set time. Your Beep channel can stay enabled. Only users with manager access can pause or reopen delivery.
Notes:
Pause works from 'StoreHub Manager' on the supervisor phone and from 'Android POS' or 'New iOS POS' in store. Update each app to the latest version from your app store if pause or reopen options do not appear.
Only manager-level users can pause or reopen delivery. If controls are missing after an update, confirm your user role in BackOffice.
Pause delivery (StoreHub Manager)
1. Open 'StoreHub Manager' on the phone.
2. Open 'Beep Delivery Orders'.
3. Open delivery settings for the store.
4. Tap 'Pause Now', choose how long delivery should stay paused, then tap 'Confirm'.
5. Delivery stays paused until you reopen it.
Pause delivery (POS)
1. On the POS, open the side menu, then open 'Settings'.
2. Open 'Beep Delivery'. The store should show as open for delivery by default.
3. Under 'Pause Beep Delivery', choose a pause duration.
4. Enter your manager PIN if prompted.
5. Confirm. Delivery is paused for that window.
Reopen delivery
From Manager | Open the same Beep delivery area, tap 'Reopen Now', then 'Reopen for Delivery Now', and confirm.
 |
From POS | Go to 'Settings', then 'Beep Delivery', then under 'Open for Beep Delivery' choose 'Open for Delivery'. Confirm on the popup.
 |
Set Beep Opening Days and Hours
Customers can only place orders that will be fulfilled inside the Beep window you publish.
1. In BackOffice, go to 'Online Orders', then 'Beep Delivery'.
2. Open the 'Store Settings' tab and select the store.
3. Scroll to 'Beep opening days' and choose which days Beep accepts orders.
4. Scroll to 'Beep opening hours' and set the time window for those days.
Note:
Set Beep end time about thirty to sixty minutes before the physical kitchen closes if you need buffer for last riders and cleanup.
5. Click 'Save'.
Example pattern:
If the store runs 9:00 a.m. to 10:00 p.m., you might set Beep hours to 9:00 a.m. to 9:00 p.m. so the last delivery slot still fits kitchen close. Pre-order and pickup slot behavior still follows the rules you enable elsewhere on the same page.
Your physical hours (example) | What to consider on Beep |
9:00 a.m. to 10:00 p.m. | End Beep slightly earlier if last rider or prep needs buffer. |
Break in the afternoon | Add a break (below) or expect immediate orders to pause during break. |
Add a Break Inside Beep Hours
During a break, customers usually cannot place immediate orders, but they can still book pre-orders for times after the break ends.
1. In BackOffice, go to 'Online Orders', then 'Beep Delivery'.
2. Open the 'Store Settings' tab and select the store.
3. Under Beep settings, click 'Add a break time' (or the control your build shows).
4. Set the break start and end, then save.
Note:
You can only configure one break block in total for this flow. After save, the break window disappears from immediate ordering on the customer menu.
Set Vacation Mode
Use vacation for public holidays, closures, or events so customers do not place orders you cannot fulfill.
Note:
If riders were already assigned and you still close, adjustment-style lines can appear on payout. Review 'Payouts' and your finance process when that happens. Plan vacation before the day when possible. See here.
1. Go to 'Online Orders', then 'Beep Delivery'.
2. Open 'Store Settings' and select the store.
3. Scroll to 'Vacation Mode'.
4. Select the dates Beep must be closed. You can add more than one date.
5. Click 'Save'. Ordering is blocked for those dates.
Set Pre-Orders
Via BackOffice
1. In BackOffice, open 'Online Orders', then open 'Order Management page'.
2. Find the pre-order row and read the fulfillment or pickup date the customer chose.
Via Register
Pre-orders are accepted automatically. On the fulfillment day they appear on the register under 'Transactions', on the 'Online' tab.
Pre-order status will change from Pre Order to Rider Found or Pending Pick Up 25 minutes before the chosen delivery slot.
Example:
If a Pre-order is made for 12PM - 1PM delivery slot, the order status will change at around 11:35AM.
The chosen delivery slot can be found in the Notes of each Pre-order under the 'Pickup Details' tab.
Pre-order IDs run from 0000 to 9999 and are reset everyday.
Pre-order IDs start with the letter P and followed by the day order was placed.
Example:
P1 - Monday;
P2 - Tuesday, etc.
Get Notified for Pre-Orders
Install StoreHub Manager from the App Store or Play Store.
You can get notifications when:
A pre-order is placed; and
When the delivery day arrives.
Getting Ready for Pre-Orders
Logistics Program by StoreHub
To help you prepare for the day, you have the option to print all of today's pre-order receipts in advance.
This is an optional step for your convenience. The kitchen dockets will still print automatically as usual, approximately 25 minutes before their scheduled delivery or pick-up time.
Note:
Pre-Orders must be placed latest by 7:59pm for 9PM - 10PM delivery slot.
On your iOS POS, select 3 dots on the right side top, then select Print Today's Pre-Order.
Self-Delivery / Pickup by Customer
You are required to click Send to Kitchen to print receipt and kitchen docket for an order before the delivery / pick-up fulfillment time.
This allows you to decide when to prepare the food according to your rider’s availability.
Turn on Same-Day / On-Demand Pre-Orders
1. In BackOffice, go to 'Online Orders', then 'Beep Delivery'.
2. Open 'Store Settings' and select the store.
3. On the Sell Online page, tick Sell this store's inventory on Webstore/Beep Delivery/QR Order and Pay for more settings to show up.
4. Scroll to Beep settings and tick 'Receive pre-orders on Beep Delivery'.
5. By default, both on-demand (immediate) and same-day pre-orders are on. Turn either off only when you mean to block that behavior.
Notes:
If you disable on-demand, customers cannot place immediate orders.
If you disable same-day orders, users will not be able to place same-day pre-orders; they will only be able to place same-day pre-orders on future days.
6. Click 'Save'.
Set Up Max Number of Delivery Pre-orders per Time Slot
1. In the same section, tick 'Set a maximum number of delivery pre-orders per time slot'.
2. Type a whole number for the cap per slot.
3. Click 'Save'.
On your Beep Delivery menu, when a slot is full, customers see it greyed out or labelled as unavailable for that time.
Mark Items Out-of-Stock on Beep Menu
Use the POS Register's 'Beep Menu' screen so online menus hide or flag what you cannot sell.
1. On the register, open the menu (hamburger icon), then open 'Settings', then 'Beep Menu'.
Note:
'Mark In Stock' may stay grey until at least one item is out of stock.
2. Find the item or modifier and turn it off for out of stock.
3. Choose 'Today' if it should return tomorrow automatically, or 'Until Restocked' if it stays off until you toggle it back on.
Common Issues and Quick Fixes
Order Cancelled
Possible reasons | Solution |
No rider was found within 30 minutes of the order being accepted. | To avoid auto-cancellation, self-deliver service can be enabled. |
The customer cancelled the order. | Customers are only allowed to cancel ON-DEMAND orders BEFORE a rider is found.
To avoid cancellation, Pre-Order can be enabled. |
Change of Pre-Order Delivery Time
Delivery time cannot be changed after payment. Alternative solutions would be:
Ask the customer to switch to pickup if that works, or
Cancel and ask them to place a new order for the preferred time.
Switch to Self Delivery
When the order is accepted and no rider is assigned yet:
1. In BackOffice, open 'Online Store', then 'Order Management'.
2. Open the order.
3. Click 'Switch to Self-Delivery' (top right on your build).
4. Confirm 'Self-Delivery'.
Refer to this article to learn more.
Receipts or Dockets Not Printing
Restart the router and wait until it is fully up before powering POS devices back on. If problems continue, contact StoreHub Support via live chat with the order id and printer model.
Troubleshooting
Issue | What to do |
Beep looks closed but we are open. | Check 'Enable Beep Delivery', opening days and hours, break, vacation, and pause. Confirm subscription is not in trial. |
No alert on the shift phone. | Re-check TalkHub or email string, Manager install, and main register assignment. |
Pre-order missing on the register. | Confirm fulfillment date, Online tab, and twenty-five minute status rule. |
Slot greyed out for customer. | You may have hit the per-slot cap or a break or hours edge. |
Item still on Beep after you mark OOS. | Use POS 'Beep Menu' OOS toggles and sync the register. |
POS status for a Beep rider order looks stuck or late. | Rider updates from third-party partners may not show in real time on the POS. Confirm the live status with StoreHub Support via live chat using the order ID. |
Pre-order delivery time is close and no rider is assigned. |
FAQs
1. What is the fastest way to stop orders during a rush?
Use pause mode on Manager or POS for a short window. Turn off 'Enable Beep Delivery' only when you need a longer shutdown.
2. Can I use WhatsApp and email at the same time?
Yes, if you enter both notification paths and your operations team watches both inboxes.
3. How many break blocks can I add?
Only one scheduled break block in this workflow. Use vacation for full days off.
4. Why did my pre-order status change before the slot?
Status usually advances about twenty-five minutes before the slot so riders and kitchen can stage in time.
5. Where do I cap busy dinner slots?
Use 'Set a maximum number of delivery pre-orders per time slot' under Beep store settings.
6. Who do I contact if rider or payout issues persist?
Use live chat with order ids, times, and screenshots.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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