Who Is This For?
StoreHub merchants and store managers who want to manage Beep Delivery orders, update menu availability, perform stock takes, and view sales reports from their smartphones.
Overview
The StoreHub Manager App is a mobile app that lets you manage your store on the go. You can view and manage Beep Delivery orders, mark menu items as in stock or out of stock, perform stock takes by scanning barcodes, and check your daily sales reports. This article covers everything you need to download, set up, and use the app.
Note:
The StoreHub Manager App is available for users with BackOffice access only.
Before You Begin
You need a StoreHub BackOffice account (Store ID, email, and password).
A smartphone or tablet (iOS or Android) with internet access.
For stock take using scanner: all products and their barcodes must be uploaded in your BackOffice. See this article for more details.
Make sure the StoreHub Manager App is updated to the latest version.
Step-by-Step Guide
Download and Sign In
1. Download the StoreHub Manager App on your device.
iOS: Download from the App Store.
Android: Download from the Google Play Store.
2. Open the app and sign in with your Store ID, email, and password. These are the same as your BackOffice login credentials.
Note:
If you have multiple stores, you can switch between them by tapping the store icon at the top right of the screen after signing in.
Manage Beep Delivery Orders
Use the StoreHub Manager App to view, track, and manage your Beep Delivery and self-pickup orders.
Notes:
Do not start preparing food before a rider is assigned to the order. Orders will be cancelled automatically if a rider is not found within 30 minutes.
Any food cost from cancelled orders due to this will not be compensated.
View Your Orders
Your orders are sorted into three tabs:
Tab | What it shows |
Now | Orders that need to be prepared now. If you use SH Logistics, these are orders with a rider found. If you do not use SH Logistics, these are paid, accepted, or logistics-confirmed orders. |
Pre-Order | Future orders with delivery time more than one hour away. Split into 'Today' and 'After Today'. Pre-orders move to the 'Now' tab when it is time to prepare. |
History | Picked up, delivered, and cancelled orders. |
1. Open the StoreHub Manager App and go to the orders screen.
2. Tap on any order to view its details.
Search for an Order
1. Tap the search bar at the top of the orders screen.
2. Enter the order number to find a specific order.
Note:
The page refreshes automatically to show new orders, but you can also pull down the page to refresh manually.
Understand Order Details
When you tap on an order, you will see five sections:
Section | What it shows |
Overview | Order ID, order type (Delivery or Pickup), receipt ID, shipping time and date, total items ordered. |
Order Summary | Customer name, phone number (tap the phone icon to call), delivery address, and note for rider (if any). |
Order Details | Item names and quantities, note for merchant (if any), and order total amount. |
Rider Details | Courier company name, rider phone number (tap to call), and tracking ID (tap to open tracking link if available). |
Picked Up | Button to mark the order as picked up (see below). |
Mark an Order as Picked Up
1. Open the order you want to mark as complete.
2. Tap 'Picked Up' at the bottom of the order details page.
Notes:
Use the 'Picked Up' button for delivery orders fulfilled by your own delivery service, as well as self-pickup orders.
For orders using SH Logistics, the status changes to 'Picked Up' automatically once SH Logistics marks them as picked up.
Order Notifications
A notification badge shows the number of orders you have not viewed yet.
Unread orders have a light red background. Read orders have a white background.
The notification count increases when new orders with a rider found arrive, new self-pickup orders arrive, or pre-orders move to the 'Now' tab.
The notification count decreases when you view the order details, mark an order as picked up, or SH Logistics marks an order as picked up.
Mark Menu Items as In Stock or Out of Stock
Use this feature to update the availability of your Beep Menu items. Changes apply to both QR Order and Beep Delivery.
Mark a Product as Out of Stock
1. Open the StoreHub Manager App and go to 'Beep Menu'.
2. At the top right of the page, tap the store icon to select the store you want to update.
3. Find the item you want to update.
4. Toggle off the item to mark it as out of stock.
5. Choose how long the item should be out of stock:
'Today': The item will be out of stock for the rest of the day and automatically go back in stock the next day.
'Until Restocked': The item stays out of stock until you manually toggle it back on.
Note:
To mark all items as out of stock at once, use the toggle at the top of the menu list.
Mark a Product as Back in Stock
1. In 'Beep Menu', toggle the item back on to mark it as in stock.
Note:
If you have items that are out of stock, the 'Mark In Stock' button at the top will appear in orange. Tap it only after you have restocked those items.
Mark a Shared Modifier as Out of Stock
If you use shared modifiers (for example, a topping that appears on multiple products), you can mark the modifier as out of stock once, and it will apply to all products that use it.
1. In 'Beep Menu', tap on a product without toggle at the end. This means the product has modifiers.
2. Select 'Edit Variant Stock' from the options.
3. Toggle off the modifier item, or toggle off the entire modifier group.
4. Choose 'Today' or 'Until Restocked'.
Note:
If you have products integrated with Foodpanda or Shopee Food, you can also mark items out of stock using your POS or the StoreHub Manager App. Make sure 'Sell on Beep' is enabled for each product in your BackOffice.
Perform a Stock Take Using the Scanner
You can use your phone camera to scan product barcodes and perform stock takes directly from the StoreHub Manager App.
Note:
To use this feature, all products and their barcodes must be uploaded in your BackOffice. See this article for more details.
Start a Stock Take
1. Open the StoreHub Manager App and tap the menu icon at the top left corner.
2. Tap 'Stock Take'.
3. Tap 'Start New Stock Take'.
4. Select the store and supplier you want to perform the stock take for.
5. Tap 'Scan to Search' at the bottom left of the screen.
6. Point your phone camera at the product barcode and scan it.
7. If the product is found in your BackOffice, it will appear on screen. Adjust the stock count for the item.
8. Tap 'Done' when you have finished counting and adjusting this item. The item moves to the 'Counted' tab.
9. Repeat steps 5 to 8 for each product you need to count.
Mark the Stock Take Session as Complete
After you finish scanning the app, you must mark the session as complete in BackOffice.
1. In your BackOffice, go to 'Stock Management', then tap 'Stock Take'.
2. Find the stock take session you want to complete.
3. Tap 'Mark As Completed'.
Note:
Stock take sessions created on the StoreHub Manager App appear as "Ongoing" in BackOffice until you manually mark them as complete.
For more details on managing stock takes in BackOffice, see here.
View Reports and Monitor Performance
Your store's performance data is displayed on the dashboard when you open the StoreHub Manager App. You can view key metrics, sales breakdowns, and best-selling products at a glance.
Note:
Employees can only view data for the stores they are assigned to in BackOffice.
1. Open the StoreHub Manager App. The dashboard displays automatically after you sign in.
2. To filter the data, tap 'Today', 'This Week', or 'This Month' at the top of the dashboard.
3. To view a different store, tap the store icon at the top right and select the store you want.
The dashboard shows the following data:
Metric | What it shows | Screenshot |
Total Sales | Total revenue for the selected period. | |
Total New Customers | Number of new customers during the selected period. | |
Total Transactions | Total number of completed transactions. | |
Avg. Order Value | Average amount per order. | |
Avg. Item per Order | Average number of items in each order. | |
Total Accumulative Sales | Running total sales over time. | |
Total Sales by Channels | Sales broken down by channel (e.g. dine-in, Beep Delivery, QR Order). | |
Sales per Store with Channels | Sales breakdown for each store, split by channel. | |
Best Selling Products | Your top-performing products for the selected period. |
Note:
|
Set Up an SMS Marketing Campaign (Engage)
The dashboard also includes an 'Engage' section for automated SMS marketing.
1. On the dashboard, scroll to the 'Engage' section.
2. Tap 'Set Up Campaign'.
You will be redirected to the Engage page in your BackOffice to create and manage your SMS marketing campaign.
Note:
For details on setting up and managing SMS campaigns, see here.
Grant Employee Access to the StoreHub Manager App
You can allow your employees to use the StoreHub Manager App by granting them BackOffice access. Employees will only be able to view information for the stores they are assigned to.
1. In your BackOffice, go to the 'Employees' page.
2. Select the employee you want to grant access to.
3. Enable 'BackOffice Access', then select 'Limited Back-office Access'.
4. Tick the 'Stock Take (SH Manager)' option.
5. Tap 'Save'.
Troubleshooting
Issue | Solution |
Cannot sign in to the app | Make sure you are using the same Store ID, email, and password as your BackOffice account. If you forgot your password, reset it from the BackOffice login page. |
App is not showing the latest orders | Pull down the page to refresh manually. Check that your phone has a stable internet connection. |
Scanned barcode not found | Check that the barcode number in your BackOffice matches the physical barcode exactly, with no extra spaces. Make sure the product has been uploaded to your BackOffice. |
Stock take session not appearing in BackOffice | Make sure the StoreHub Manager App is updated to the latest version. The session should appear under 'Stock Management', then 'Stock Take' as an ongoing session. |
Menu items not updating on Beep or QR Order | Changes can take a few minutes to sync. Make sure 'Sell on Beep' is enabled for the product in your BackOffice. |
Need to contact StoreHub Support from the app | Tap the menu icon, then tap 'Help' or 'Contact Support' to open a live chat with the StoreHub Care team. |
FAQs
1. Who can use the StoreHub Manager App?
The app is available for users with BackOffice access only. This includes store owners and employees who have been granted BackOffice access.
2. What is the difference between the StoreHub Manager App and the POS?
The StoreHub Manager App lets store managers access BackOffice features that the POS cannot, such as monitoring performance across stores and viewing daily reports. It also lets you manage Beep Delivery orders and perform stock takes using your phone camera.
3. Can I manage multiple stores from the app?
Yes. Tap the store icon at the top right to switch between stores. You and your employees will only see stores you are assigned to in BackOffice.
4. Can I mark items out of stock if I use Foodpanda or Shopee Food?
Yes. You can mark items out of stock from the StoreHub Manager App or from your POS. Make sure 'Sell on Beep' is enabled for each product in your BackOffice.
5. Do I need to mark the stock take as complete in BackOffice?
Yes. Stock take sessions started on the StoreHub Manager App appear as "Ongoing" in BackOffice. You or an employee with BackOffice access must go to 'Stock Management', then 'Stock Take', and tap 'Mark As Completed' to finish the session.
6. How do I replenish my stock levels?
You can manage stock through your BackOffice. See this article for more details.
7. Is there a delay when viewing today's sales reports?
There may be a 15 to 30-minute delay for today's sales data. Reports for past dates are available immediately.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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