Who is this for?
StoreHub merchants using Android POS devices (Sunmi T2/D2, iMin D4/D1) who need to update their device's operating system or the StoreHub POS app.
Overview
Keeping your StoreHub POS device and app updated is important for smooth operations, new features, and security. This guide provides step-by-step instructions on how to update the operating system (OS) on your Sunmi T2/D2 and iMin D4/D1 devices, as well as how to update your StoreHub POS app to the latest version.
Before You Begin
Ensure your StoreHub POS device is powered on and fully charged (or connected to power).
Have a stable internet connection (Wi-Fi or LAN).
Make sure all open orders or transactions are recorded and closed to prevent data loss before starting an OS update.
Access to your POS device settings.
Step-by-Step Guide
Update Your Sunmi T2 or D2 Device (Operating System)
1. On your Sunmi device, find and tap the 'Settings' icon.
Note:
Before proceeding, ensure all open orders or transactions are recorded to prevent data loss.
2. Go to 'About Device', then tap on the image of the POS device (which represents the OS version).
3. You can view your current OS version here.
4. To check for updates, select 'Check the update'.
5. If an update is available, select 'Update' to install the new OS.
Note:
If there are pending open orders, delay rebooting the device to complete these transactions first.
Update Your iMin D4 or D1 Device (Operating System)
1. On your iMin device, tap 'Settings'.
Note:
Before continuing, document any open orders or in-progress transactions for security.
Device | Steps |
For D1 Owners | 2. Look for About Device then tap on Wireless Update.
|
For D4 Owners | 2. Look for About then tap on System Updates.
|
3. This page will show the current device version and if it requires an update.
4. If an update is needed, wait for the installation to be completed before updating your StoreHub POS App.
Note:
You may delay the reboot to complete any urgent transactions beforehand.
Update Your StoreHub POS App
1. While in your StoreHub POS App, tap 'Sync' to ensure your sales data is synced to your BackOffice.
Note:
This is a crucial step to avoid potential data loss during the update process.
2. Tap 'Settings' within the POS app. A pop-up will appear prompting you to download the latest version of the app.
3. Tap 'Install' and wait for the download and installation to complete.
4. Re-open the POS App.
Troubleshooting
Issue | Solution |
The POS app update method (tapping 'Settings') does not work. | If the in-app update doesn't work, our Customer Care team can provide a direct download link for the latest StoreHub POS app. Simply ask to chat with our Customer Care agents via our live chat services, and our Customer Care team will send the link to you. Alternatively, you can email us at [email protected]. |
Device OS update is stuck or fails. | Ensure your device has a stable internet connection and sufficient battery. Try restarting the device and attempting the update again. If the issue persists, contact StoreHub Customer Care for further assistance. |
Data loss after an update. | Always ensure all orders and transactions are synced to your BackOffice by tapping 'Sync' in the POS app before starting any update. If you experience data loss, contact StoreHub Customer Care immediately. |
FAQs
1. Why is it important to update my POS device and app?
Updating ensures you have the latest features, performance improvements, bug fixes, and security enhancements, keeping your system running smoothly and securely.
2. Will updating erase my sales data?
No, updating should not erase your sales data if you properly sync your POS app to the BackOffice before starting the update. Always tap 'Sync' to upload all your latest transactions.
3. How often should I check for updates?
It's a good practice to check for updates regularly, perhaps once a month, or when you receive notifications from StoreHub about new versions.
4. Can I use my POS device during an OS update?
No, your device will be temporarily unavailable during an OS update as it needs to restart. Ensure all transactions are completed before starting.
5. What if my internet connection is unstable during an update?
An unstable internet connection can cause updates to fail. Ensure you have a strong Wi-Fi signal or use a wired LAN connection for critical updates.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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