Who Is This For?
StoreHub merchants who want to add suppliers to their BackOffice, assign suppliers to products, and lock supplier prices for purchase orders.
Overview
This article covers how to manage your product suppliers in BackOffice. You can add supplier details, assign a supplier to each product, and enable the fixed supplier price feature to prevent other users from changing the supplier price when creating purchase orders.
This guide covers adding, editing, and deleting suppliers, assigning them to products, and configuring fixed supplier pricing.
Before You Begin
Access to BackOffice (log in at your StoreHub BackOffice URL).
Products already added in BackOffice. If not, see this article first.
A stable internet connection.
Step-by-Step Guide
Add a Supplier
1. In your BackOffice, go to 'Products', then select 'Suppliers'.
2. On the 'Suppliers' page, click '+ Add Supplier'.
3. Enter the supplier's details (name, contact information, and any other relevant information).
4. Click 'Save'.
The supplier will now appear as a selectable option on the 'Add Product' and 'Manage Product' pages.
Set a Supplier for a Product
1. In your BackOffice, go to 'Products'.
2. Click '+ Add Product' to create a new product, or select an existing product to edit.
3. In the product details, select the supplier from the dropdown menu.
4. Click 'Save'.
Edit a Supplier
1. In your BackOffice, go to 'Products', then select 'Suppliers'.
2. On the 'Suppliers' page, click the supplier you want to edit.
3. Update the supplier's details and click 'Save'.
Delete a Supplier
1. In your BackOffice, go to 'Products', then select 'Suppliers'.
2. Select the supplier you want to delete.
3. Click 'Delete' and confirm the action.
Enable Fixed Supplier Price
When fixed supplier price is enabled, other BackOffice users will not be able to change the supplier price when creating purchase orders. This ensures consistent pricing across all your outlets.
1. In your BackOffice, go to 'Settings' title page.
2. On the 'Store Management' tab, find 'Fix Supplier Price'.
3. Select the stores where you want to enable fixed supplier pricing.
4. Click 'Save'.
Set a Fixed Supplier Price for a Product
1. In your BackOffice, go to 'Products', then select a product.
2. Scroll to the 'Pricing' section. Enter the price in the 'Supplier Price' field.
3. Click 'Save'.
How Fixed Supplier Price Works on Purchase Orders
Once fixed supplier pricing is set up:
1. When creating a new purchase order, the fixed supplier price will appear for each product. The price cannot be changed at this stage.
2. When receiving the purchase order, you can adjust the supplier price if the actual price from the supplier differs from the preset price.
Note:
To learn more about creating and managing purchase orders, see this article.
Troubleshooting
Issue | Solution |
Supplier does not appear in the product dropdown | Make sure the supplier has been added and saved on the 'Suppliers' page under 'Products'. |
Supplier price is locked and cannot be changed on a purchase order | Fixed supplier price is enabled for that store. To change the price, adjust it during the receiving step, or update the supplier price on the product page. |
Fixed supplier price is not appearing | Make sure you have selected the correct store(s) under 'Settings' > 'Account' > 'Store Management' > 'Fix Supplier Price'. |
I need to know which supplier a sold serial number came from | Tracing serialized items to a purchase order is covered in this article. Start from the transaction or return flow described there. |
FAQs
1. Can I assign more than one supplier to a product?
No. Each product can only be assigned one supplier at a time.
2. Can other users change the supplier price when creating purchase orders?
If fixed supplier price is enabled for that store, no. The price is locked during PO creation. However, it can be adjusted during the receiving step if the actual price differs.
3. Does fixed supplier price affect existing purchase orders?
No. Fixed supplier price only applies to new purchase orders created after the setting is enabled.
4. Where do I manage my supplier list?
Go to 'Products', then 'Suppliers' in your BackOffice to view, add, edit, or delete suppliers.
5. Does adding a supplier automatically update stock when new stock arrives?
No. Adding a supplier labels who you buy from. To add stock, create and receive a purchase order. See here.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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