What You Will Learn in This Guide
How to edit the delivery radius (in kilometers) and the delivery fee for Beep Delivery in your BackOffice.
Editing the Delivery Radius and Delivery Fee
1. In BackOffice, click on Online Orders, and select Beep Delivery.
2. On the General tab, at the Delivery Zone section, click Edit.
Note: Default Beep Delivery Zone will only shows if Beep Delivery has been enabled.
3. Make sure the Delivery Type is By Radius.
4. Under Maximum delivery radius, you may insert the longest radius from your store to the delivery location. The recommended radius is 8km.
Note: km here refers to delivery radius, NOT delivery distance.
5. Below Delivery Rate, you are free to set rates for delivery of 5km and below, as well as subsequent km after the first 5km.
At the bottom, you may also set a minimum spend for free delivery.
6. For merchants who opt for delivery service provided by StoreHub's logistics partners, do remember to pin the Google location. Refer to this article for more details.
This is to ensure accuracy in locating your store for deliveries.
Notes:
Delivery Fee Recommendations
When setting delivery fees, it’s important to ensure that the costs are fair to both merchants and customers. We recommend the following fee structure:
Minimum Delivery Fee: The delivery fee should not be set lower than RM 5.50. Charging less than this amount would mean the merchant is subsidizing the cost for the customer, which could affect profitability.
Standard Delivery Fee (Default):
RM 5.50 as the base fee, plus RM 1 per km for delivery.
In this case, the customer bears the full cost of delivery.
Merchant-Supported Fee:
RM 3.50 as the base fee, plus RM 1 per km for delivery.
In this scenario, the merchant subsidizes RM 2 of the delivery fee to make it more affordable for the customer.
Additional Charges:
If the merchant decides to charge more than RM 5.50 for delivery, the customer will bear 100% of the cost.
By following these recommendations, merchants can ensure they are offering competitive delivery prices while managing costs effectively.