Who Is This For?
StoreHub merchants who want to open, read, and reconcile the Payout Summary in BackOffice. Especially useful if you run multiple stores, sell on both Beep Delivery and Online Store, or need to export payout data for accounting.
Overview
The Payout Summary in BackOffice shows exactly how each payout is made up: product revenue, delivery revenue, all the fees deducted, and your final net payout. This guide explains where to find the Payout Summary, what each line means, how to break it down by store, and how to export it for your accountant.
Before You Begin
You have at least one payout already processed. If no payouts have run yet, the Payout Summary will be empty. See this article to set up your bank account.
You have access to BackOffice with permission to view 'Online Orders' and 'Payouts'. If you cannot see the 'Payouts' menu, ask your account owner about access permissions.
Step-by-Step Guide
Open Your Payout Summary in BackOffice
Follow these steps to open a specific payout and see the full summary.
1. In BackOffice, go to 'Online Orders' and open 'Payouts'.
2. Click any 'Payout ID' in the list to open it.
3. Click 'Payout Details' to see the full summary.
Understand Each Line on Your Payout Summary
Use the table below to understand what each line in the Payout Summary means, and how the numbers relate to each other.
Line item | What it means |
Product Revenue | Total revenue generated from items sold to customers. |
Delivery Revenue | Total revenue generated from delivery fees paid by customers. |
Delivery Provider Fees | Total cost of delivery charged by StoreHub Automated Logistics (SHALP). Applies when you use StoreHub's logistics partners. |
StoreHub Transaction Fees | Total transaction fees collected by StoreHub for processing the orders. |
Payment Gateway Fees | Total payment gateway fees paid to the payment gateway provider. |
Promos/Vouchers funded by StoreHub | Total promos or vouchers used by customers that StoreHub is funding (not deducted from your payout). |
Offline Payment Collected | Total offline payments that customers paid you directly (not through StoreHub). This includes Beep offline payments and Online Store bank transfers. Offline Payment Collected = Beep Offline Payments + Online Store Bank Transfers. |
Margin | Your profit margin, expressed as a percentage. Margin = (Payout + Offline Payment Collected) / Product Revenue. |
Payout | Sum of the payout before adjustments and bank fees. Payout = Product Revenue + Delivery Revenue - Delivery Provider Fees - StoreHub Transaction Fees - Payment Gateway Fees. |
Adjustment | Any positive or negative adjustment applied to this payout. Positive means StoreHub is paying you more (e.g. you switched to self-delivery mid-cycle). Negative means StoreHub is deducting (e.g. a transaction was settled before the order was cancelled). |
Bank Transaction Fees | Bank processing fee for this payout, charged once per payout. |
Total Payout | Final amount credited to your bank account. Total Payout = Payout + Adjustment - Bank Transaction Fees. |
Note:
The Payout Summary at the top is the total across ALL stores tied to this bank account. If you have more than one store selling online, use the 'Included Stores' tab below to see the breakdown per store.
View Your Payouts by Store
If you have multiple stores under one bank account, you can see how each store contributed to the payout.
1. Open a payout, then scroll to the 'Store(s) in this Payout' tab (this is the default view).
2. The table lists every store included in this payout, with its own Product Revenue, fees, and net Payout.
3. The 'Store Name' column tells you which store each row belongs to.
Note:
Every store's totals on this tab add up to the Payout Summary total at the top. If they do not match, refresh the page or reopen the payout.
Export Your Payout Details
Export the full transaction list for your accountant or for your own reconciliation.
1. Open the payout you want to export.
2. Click 'Export Payout Details' at the top-right of the Completed Transactions table.
3. The exported file contains every completed transaction in this payout, including:
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Note:
The export is a CSV file, which you can open in Excel or Google Sheets. If the file looks jumbled, make sure you open it as UTF-8 encoded.
Understand How Pre-Order Payouts Are Timed
If you accept pre-orders through Beep Delivery or Online Store, keep in mind that pre-orders are paid out on the fulfillment date, not the order date. This means a pre-order placed today but fulfilled next week will appear in next week's Payout Summary, not this one.
Example (Malaysia payout cycle):
A customer places Order 001 (on-demand) and Order 002 (pre-order for 3 days later) both on 1 June.
The payout processed on 4 June will include Order 001, because it was fulfilled on 1 June.
Order 002 will appear in the next payout (around 6 June), because that is when it is fulfilled.
If Order 002 is cancelled before 3 June, it will never appear in any payout.
Note:
This is why pre-orders can look 'missing' from a payout when you reconcile against order dates. Always reconcile against fulfillment dates instead.
How to reconcile a payout that includes pre-orders:
When you compare the Payout Summary against your Order Management report, use these filters in BackOffice under 'Online Orders':
Filter | Start Date | End Date |
Transaction date | Payout Start Date minus 5 days (pre-orders can be placed up to 5 days in advance). | Payout End Date. |
Fulfillment date | Payout Start Date. | Payout End Date. |
This combination captures every order that contributed to the payout, regardless of when it was placed.
Troubleshooting
Issue | What to do |
The Payout Summary total does not match my BackOffice sales report. | The Payout Summary only includes transactions that have been settled in this payout cycle.
New or pending transactions appear in the next cycle.
Also note the Payout Summary nets off fees (gateway, SHALP, StoreHub), so it will always be lower than gross sales. |
My margin percentage looks lower than I expected. | Margin is calculated as (Payout + Offline Payment Collected) / Product Revenue.
If you ran promotions or absorbed voucher discounts yourself, your Payout figure drops, which lowers the margin.
Check the Promos/Vouchers line to see how much was funded by you versus StoreHub. |
I cannot find a specific store in the Payout Summary. | Only stores tied to this bank account appear.
If one store is paid into a different bank account, open the payout for that bank account instead.
Also check if the store had any online sales in this cycle. No sales means no payout row. |
My payout shows multiple separate lines (e.g. one for GCash, one for credit card). | In the Philippines, payouts are split by payment channel (GCash and credit card settle through different providers).
Open each Payout ID separately to see the full summary for that channel.
See here for more details. |
Offline Payment Collected is not zero but I have not received anything offline. | Offline Payment Collected includes Beep offline payments (cash or card at pickup) and Online Store bank transfers.
Check your Online Orders page and filter by offline payment method to see which transactions are included. |
I see an Adjustment line and I'm not sure what it is. | Adjustments are corrections applied to this cycle, for example switching to self-delivery mid-week, or a cancelled order that was already settled.
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The CSV export is empty or shows fewer rows than expected. | Make sure you opened the payout you actually want to export (not the payout list page).
The export only includes completed transactions in that specific payout.
Cancelled or refunded orders are excluded. |
FAQs
1. Can I see the Payout Summary before the payout actually arrives in my bank account?
Yes. As soon as the payout is processed in BackOffice, the Payout Summary is available under 'Online Orders' > 'Payouts'.
The actual bank transfer may take 1 to 3 working days after that.
2. How is 'Margin' on the Payout Summary different from my business profit margin?
The Margin shown here is a payout-level metric. It only accounts for the fees deducted by StoreHub, the payment gateway, and the delivery provider. It does not include your own costs like rent, staff, or ingredients. Use it as a quick online-channel profitability check, not as a full P&L.
3. Why is Delivery Revenue not going fully to my payout?
Delivery Revenue is the fee customers paid for delivery. If you use StoreHub 3rd Party Logistic (SH3PL), the 'Delivery Provider Fees' line deducts the cost of those riders, so your net on delivery depends on how much you charge versus what SH3PL charges you.
4. I have 5 stores but only see 3 in the Payout Summary. Where are the other 2?
Only stores tied to the same bank account appear in one Payout Summary. If your other stores are paid into a different bank account, open that bank account's payout instead. You can also confirm which stores are linked to each bank account under 'Settings' > 'Bank Accounts'.
5. Can I export Payout Summaries for multiple payouts at once?
Currently each Payout ID exports separately. You can download each payout's CSV one at a time and then combine them in Excel or Google Sheets for a multi-payout report.
6. What if the Adjustment amount is very large?
Large adjustments usually come from cancelled orders that were already settled, or from switching delivery methods mid-cycle. If the amount does not match what you expect, contact us via live chat with your Payout ID and we can break it down transaction by transaction.
7. Is the Payout Summary available on the StoreHub mobile app?
No. The Payout Summary is only available on BackOffice (desktop or mobile browser). The StoreHub POS and Manager apps do not show payout breakdowns.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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