Who is this for?
StoreHub merchants in the Philippines who use food delivery platforms and need to understand how these integrated orders are handled for BIR compliance on their StoreHub POS and BackOffice.
Overview
This guide explains how your integrated food delivery orders (from platforms like Foodpanda, GrabFood, etc.) are processed and recorded within your StoreHub system to ensure compliance with Bureau of Internal Revenue (BIR) regulations.
You'll learn how these orders appear on your Point-of-Sale (POS) system, how they are reflected on printed receipts, and where to view their detailed transactions in your BackOffice.
Before You Begin
Your StoreHub account must have BIR compliance enabled (refer to: 'How to Enable BIR Compliance and Configure Receipt Details').
You must have already enabled and set up 'Food Delivery Integration' in your StoreHub BackOffice (refer to: 'Food Delivery Integration: Enable Add-ons' article for setup instructions).
Your StoreHub POS device must be powered on and connected to the internet.
Step-by-Step Guide
Food Delivery Orders on Your POS
When an order comes in from a food delivery platform, your StoreHub POS system will clearly display it.
1. Whenever an incoming order is received from an integrated food delivery platform, the platform's logo will appear on your POS system. This helps you easily distinguish it from other orders.
2. When the receipt for a food delivery order is printed, the order number will include an abbreviation of the Food Delivery Platform. For example, if the order is from Foodpanda, it might show 'FP' followed by the order number. This helps in tracking and reconciliation.
View Food Delivery Transactions in BackOffice
You can view a detailed breakdown of all your food delivery transactions in your StoreHub BackOffice.
1. In your BackOffice, go to 'Offline Transactions'.
2. Locate and tap on the specific food delivery order you wish to review. You can often identify these by the order number format or by filtering for specific transaction types if available.
3. A detailed view of the selected transaction will be displayed, showing all items, discounts, payments, and other relevant information for that food delivery order. This ensures all sales are properly recorded for BIR compliance.
Troubleshooting
Issue | Solution |
Food delivery orders not appearing on POS. |
|
Food delivery platform abbreviation not showing on receipts. |
|
FAQs
1. How does food delivery integration help with BIR compliance?
The integration ensures that all sales from food delivery platforms are automatically recorded in your StoreHub POS and BackOffice, generating BIR-compliant reports (like Z-Readings and E-Journals) that accurately reflect all your business's revenue.
2. Can I apply special BIR discounts to food delivery orders?
Generally, special BIR discounts (like SC/PWD) are applied at the point of sale for dine-in or walk-in customers. Food delivery platforms usually have their own discount mechanisms. Always check with the specific food delivery platform and BIR guidelines regarding the applicability of special discounts to delivery orders.
3. Where can I see the total sales from food delivery platforms in my BIR reports?
Sales from integrated delivery platforms are included in your overall sales figures in reports like POS Daily/Monthly Reports, Sales Summary Reports, and Z-Readings.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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