Who is this for?
StoreHub merchants who have activated their Kiosk device and need to configure the menu, branding, and payment methods so customers can start ordering.
Overview
Your Kiosk uses QR Order and Pay settings for branding and menu organization. Even if you don't offer QR Order and Pay to customers, you must configure these settings for your Kiosk to function properly. The Kiosk and QR Order and Pay are integrated systems- they share the same menu, logo, and collections.
If you already have QR Order and Pay enabled, you can skip most of this section, but review the steps to understand how Collections work and how to enable different collections for different channels if needed.
Before You Begin
You have an active Kiosk license.
Note: Only fixed pricing and simple tracking types are applicable for Kiosk orders.
Step-by-Step Guide
Configure Store Settings
How to Configure Store Settings for Kiosk
1. Click 'QR Order and Pay' under Online Orders in BackOffice; then click 'Store Settings'.
2. Select your designated store where you will enable the Kiosk.
3. In the Store Settings, tick the box to 'Sell this store's inventory on Webstore/Beep Delivery/QR Order and Pay' under the Sell Online section.
This enables your products to be available for online ordering, including on your Kiosk.
4. Ensure your Bank Account Details are filled in.
Notes:
Refer to this article to learn how to add bank account details.
If bank account details are empty, you won't be able to go live later.
5. If you wish to be notified via email for any new paid order/incoming order, enter your email address in the 'Email Notification for Online Orders column'.
6. Under the QR Order and Pay Settings section, select a POS register under 'Assign Main Register' that you want to be notified of for any incoming Kiosk orders.
Notes:
You can only select 1 main register; we recommend using your cashier register (the most active register)
If a register is not selected, kitchen dockets, KDS and NCS will not push through when a Kiosk order is placed.
Your Kiosk needs a "home" POS register to route orders to kitchen printing and POS visibility.
7. Click 'Save'.
Once you click Save, you will notice the Online column changes to 'Yes' for that store.
Create and Organize Menu Collections
Collections organize your products into categories (like "Main Course", "Beverages", "Desserts") for easy customer browsing.
What Are Collections?
Collections are menu categories that group related products together. For example:
Main Course: Nasi Lemak, Chicken Rice, Pasta.
Beverages: Teh Tarik, Coffee, Soft Drinks.
Desserts: Ice Cream, Cakes, Pudding.
On the Kiosk, customers see:
Collections listed on the left side.
Products within each collection on the right.
Notes:
For detailed product and modifier setup, refer to this How to Set Up Product Modifiers article.
For better product illustrations, add pictures to your product under the Online Tab.
Only fixed pricing types are applicable for Kiosk orders.
How to Set Up Menu Collections (Categories) for Kiosk
1. On the same page, click 'Collections'; then click 'Create Collection'.
2. On the Create New Collection page;
Channels: Select QR Order and Pay to ensure it appears on your Kiosk.
Apply to Stores: Choose the specific locations for this category.
Title: Enter the category name (e.g., 'Main Course').
Product Must Match: Choose 'Any Condition' to help search up your list of products.
3. Scroll down to the condition section and select which condition you prefer:
Product of Category: This looks for products that fall into the same category. (e.g 'Western Food', 'Thai Food')
Products with Tags: This pulls up products that have tags (e.g 'Spicy', 'Non-spicy')
Specific Products: This pulls up specific menu items.
Once your items are added, you will notice it displays at the table below.
4. Click 'Save'.
Repeat steps to add more collections to your Kiosk.
5. Once you have your list of collections ready, toggle 'Enable' under the Action column. It will show Green when Enabled.
Notes:
Only products that meet the following criteria will appear on Kiosk menu:
Enabled for online selling (Article here)
Assigned to an active Collection
Inventory tracking is enabled with Simple Tracking.
Arrange your collections by priority. The first collection on your list will appear first on the Kiosk menu.
Enable Payment Methods for Kiosk
Navigate to the General tab under QR Order and Pay to enable payment methods.
How to Enable Pay at Counter
This allows customers to order at the Kiosk and pay at your counter.
1. Toggle on 'Enable Pay at Counter'.
2. Select the designated store to apply to.
3. Click 'Save'.
Note:
Customers who select "Pay at Counter" will complete their order on the Kiosk without paying. The order is sent to your main POS register that is set as an 'Open Order,' and staff process payment when the customer arrives at the counter.
How to Enable QR Payments (DuitNow QR) / Card Terminal Payments (GHL)
1. To add more payment options to your Kiosk, configure them in the Payment Options Settings.
2. After adding the payment method, select Kiosk under the Registers list in the payment method settings; then click 'Save'.
DuitNow QR: Customers scan a QR code displayed on the Kiosk screen and pay through their banking app.
GHL Card Terminal: Customers tap or insert their card at the integrated terminal.
Upload Store Logo
This logo appears on the Kiosk welcome screen and creates your brand experience.
How to Upload Store Logo for Kiosk
1. Scroll down to Store Logo section on the QR Order and Pay page.
2. Click your preferred option to upload the store logo image:
Upload a new image: Choose an image from your desktop.
Use existing product image: Choose an image from your list of products.
3. You could resize the image to your preferred view; then click 'Use'.
Notes:
If no logo is set, your account name will be displayed on the Kiosk welcome screen.
Changes to the store logo will also affect your QR Order and Pay experience, as they share the same branding settings. Any updates to branding require manual sync on the Kiosk device.
How to Enable QR Order and Pay in BackOffice for Kiosk
Now that all the above configurations are completed, you can activate QR Order and Pay, which will enable your Kiosk menu, payment settings, and store logo.
1. Under the General tab, toggle Enable QR Order and Pay to On.
2. Click Save.
Once you've completed and activated your Kiosk hardware, you'll sync the device to pull all the settings you configured in this article:
1. Tap 'Tap to begin your order' on the Kiosk
2. Tap bottom right corner 3 times
3. Enter Manager PIN
4. Tap Sync
5. Verify logo, Collections, and payment methods appear
For detailed device activation steps, see Article 2.
Next Steps
Your menu, branding, and payment methods are now configured in BackOffice. Next, you need to activate your Kiosk hardware so customers can start ordering.
Continue to Article 2: How to Set Up and Customize Your StoreHub Kiosk
After activation:
Learn how orders work: How To Manage Kiosk Order Flow and Table Service.
Learn how to handle issues: How to Handle Payment Failures, Cancellations, and Refunds.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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