Who is this for?

StoreHub merchants who have purchased a Kiosk license and are setting up their Kiosk device for the first time.

Overview

The StoreHub Kiosk is a self-service ordering solution that allows your customers to browse your menu, customize their orders, and complete payments independently- without staff assistance. By reducing counter queues and freeing up your team to focus on food preparation and service, the Kiosk helps you serve more customers efficiently during peak hours.

The StoreHub Kiosk menu, with collections on the left and products on the right.

This article shows you how to add your Kiosk as a register in BackOffice, activate it on your device, and use the Kiosk's device settings for features like Table Service and Session Timeout. To set up your menu, store logo, start screen or promo banner, see How To Set Up Kiosk Menu, Branding, and Payments.

Before You Begin

You have completed How To Set Up Kiosk Menu, Branding, and Payments.
Your menu collections are created and enabled in BackOffice.
Your store logo is uploaded in QR Order and Pay settings.
Your payment methods are configured.
You have an active Kiosk license.
You have your StoreHub Business Name, Email, and Password ready.
Your Manager PIN is set up.
Your Kiosk hardware is powered on.

Step-by-Step Guide

Register Setup and Management

How To Add Your Kiosk Register in BackOffice

1. In your BackOffice, go to 'Settings' and select 'POS Registers'.

The 'POS Registers' page, with 'Settings' and 'POS Registers' highlighted in the menu.

2. Click '+ Add POS Register', then click 'Yes' in the 'Confirm Adding New Register' box.

The '+ Add POS Register' button on the 'POS Registers' page.

3. Enter a 'POS Register Name' (for example, Kiosk 1) and choose your store under 'Assigned Store'. Click 'Save'.

The 'Add POS Register' page with 'POS Register Name', 'Assigned Store' and 'Save' highlighted.

Note: Each Kiosk device requires its own register entry. If you have multiple Kiosks, create a separate register for each one (e.g., "Kiosk 1", "Kiosk 2").

How To Activate Your Kiosk on the Device

1. Open the StoreHub Kiosk app on your device.

2. Enter your 'Business name', 'Email' and 'Password', then tap 'Continue'.

The 'Activate Your Kiosk' screen with the 'Business name', 'Email' and 'Password' fields highlighted.

3. If you have more than 1 Kiosk register, select the register you just created from the list.

The 'Select register to activate' screen with 2 Kiosk registers.

4. Once activated, the Kiosk will automatically pull your menu settings from BackOffice

5. Verify your setup:

Your store logo appears on the welcome screen.
Tap 'Tap to Order'.
Your Collections appear on the left.
Products are visible in each Collection.
Payment methods are available at checkout.

Note: If your menu doesn't appear, open 'Settings' on the Kiosk and tap 'Sync' to pull your latest menu. Then check your setup in How To Set Up Kiosk Menu, Branding, and Payments.

How To Edit Kiosk Register Settings

1. In your BackOffice, go to 'Settings', then click 'POS Registers'. Click the name of the Kiosk register you want to change.

The 'POS Registers' list with the Kiosk register's name highlighted.

2. Change the 'POS Register Name' as needed.

To move the Kiosk to another store, deactivate the register first, then choose the new store under 'Assigned Store'.

The 'Edit POS Register' page with 'POS Register Name' and 'Assigned Store' highlighted.

3. Click 'Save'.

The 'Save' button at the bottom of the 'Edit POS Register' page.

4. On the Kiosk device, go to 'Settings' and click on 'Sync' to apply changes.

Kiosk 'Settings' on the 'Sync' tab, with the 'Sync' button highlighted and the sync at 100%.

Note: Changes to the register will not appear on the Kiosk until you sync the device. Changes to the start screen and promo banner show on their own within about 5 minutes, or straight away when you reopen the Kiosk app.

How To Deactivate a Kiosk

1. In the 'POS Registers' list, click the name of the Kiosk you want to remove.

2. Scroll to the bottom and click 'Deactivate' at the bottom right.

The 'Deactivate' button at the bottom right of the 'Edit POS Register' page.

3. Confirm the action. This will free up your license for a different device.

Note: Deactivating a Kiosk will immediately prevent it from accepting orders. Make sure no customers are mid transaction before deactivating. The device will be logged out automatically.

Kiosk Device Settings

How To Access Kiosk Settings on the Device

Once you have logged in to the Kiosk app, the main business display page will appear.

1. Tap 'Tap to Order'.

The Kiosk welcome screen with the 'Tap to Order' button highlighted.

2. On the next screen ('How would you like to enjoy your meal?'), tap the bottom-right corner 3 times.

The 'Enter Manager's PIN' box appears.

The 'Enter Manager's PIN' box, opened by tapping the bottom-right corner of the order type screen 3 times.

3. Key in your Manager PIN to enter the settings page.

Note: The numbers on the keypad will appear in a different sequence each time you enter the Manager PIN. This prevents customers from observing and memorizing your PIN. Double-check the number positions before entering your PIN.

How to Configure Kiosk Features

Sync

Tap the 'Sync' tab. The Kiosk will sync automatically to pull the latest menu and prices from your BackOffice.

Notes:

Use Sync whenever you:

Start of each shift to ensure your menu is current.

Update product prices.

Add or remove products.

Change Collections or menu organization.

Update register settings.

Change your store logo.

Table Service Mode

To allow customers to key in a table number, go to 'Table Service Mode' and toggle the switch to 'On'.

Customers will be prompted to enter their table tent number upon selected payment via QR or Card.
The table number appears on kitchen dockets and Kitchen Display System (KDS).
Staff can deliver orders directly to the correct table.

The switch in the settings menu to enable table numbers for customers

Notes:

You'll need physical table tent stands with numbers for this feature to work effectively.

For more details on Table Service, see How To Manage Kiosk Order Flow and Table Service.

Session Timeout

Tap 'Session Timeout' to choose the duration (for example, 2 minutes) before the screen resets due to inactivity.

If a customer walks away mid-order, the Kiosk will automatically return to the welcome screen after the timeout period.
This prevents incomplete orders from blocking the next customer.
The abandoned cart is cleared.
The order confirmation screen has its own 20-second countdown, separate from Session Timeout.

The 'Session Timeout' switch turned on, with the 'Timeout Duration' options.

Printer

For Kiosk hardware with built-in printer:

You do not need to connect to an external printer.
Assign the built-in printer as the Receipt Printer.

Kiosk 'Printer' settings with the 'Receipt' switch highlighted.

For external printer setup:

Refer to our article: How To Set Up Kitchen Stations

System Info

Tap 'System Info' to see hardware details, the app version, and other important system data.

What You'll See:

Device hardware model.
App version number (useful for support troubleshooting).
Serial numbers.
Network information.

Click on 'View Full Information' for more details.

The screen displaying hardware and app version details

If you're contacting support about a technical issue, they may ask for your app version or device information from this screen.

Enabling App Pinning (Kiosk Mode)

App Pinning (also called Screen Pinning or Kiosk Mode) locks your device to the StoreHub Kiosk app, preventing customers from:

Exiting the Kiosk app.
Accessing other apps on the device.
Changing device settings.
Using the home or back buttons to leave the app

Note: Once app pinning is enabled, you'll need your device unlock PIN/password or Manager PIN to exit the app.

How To Enable App Pinning

Enable App Pinning on Kiosk Device

1. Go to 'Security' on the device settings

2. Tap 'More security settings'.

Android 'Settings' with 'Security' (1) and 'More security settings' (2) highlighted.

3. Tap 'App pinning'.

Android 'More security settings' with 'App pinning' (3) highlighted.

4. Toggle on 'Use app pinning'.

5. Tap 'OK'.

The 'Use app pinning' switch (4) and 'OK' (5) highlighted in the app pinning box.

Pin the Kiosk App

1. On the Kiosk App, swipe up from the bottom of the screen (as though you want to clear the app from recent apps)

2. Press and hold the Kiosk App; you'll see the 'Pin' option, tap Pin.

3. A disclaimer will be prompted; tap 'Got it'

How To Disable App Pinning

To completely unpin the app:

1. On the Kiosk App, swipe up and hold the app

2. You will be prompted to key in the Kiosk device password

3. Once you keyed in the password, swipe up and press and hold the Kiosk App again.

4. Tap 'Unpin'.

If you don't see the 'Pin' option; you'll have to enable at the device settings first.

Troubleshooting

Issue	Solution
"Invalid business name or email" error	Double check your login details. Ensure there are no extra spaces at the end of your email.
"No active kiosk license found" error	1. Ensure that you have a Kiosk subscription; then add it to your POS Register settings. 2. If you have activated it before; ensure to deactivate it first, then re-login to Kiosk to activate it.
Menu categories not appearing	Make sure you have completed How To Set Up Kiosk Menu, Branding, and Payments. On the Kiosk, open 'Settings' and tap 'Sync'. In BackOffice, check that your collections are turned on.

FAQs

1. Is the Manager PIN for the Kiosk the same as my POS?

Yes, use the same Manager PIN you use to log into your StoreHub POS register.

2. What happens if I want to move the kiosk to a different hardware?

First, deactivate the current Kiosk register in BackOffice: go to 'Settings', click 'POS Registers', click the Kiosk's name, then click 'Deactivate'. Then you can activate the same register on the new device.

3. How do I change the language on the Kiosk?

Currently, the Kiosk follows the default language set in your StoreHub app settings.

4. Can I hide the Settings button from customers?

It is already hidden. To open Kiosk settings, tap the bottom-right corner of the order type screen 3 times, then enter your Manager PIN.

Next Steps

Your Kiosk is now fully activated and ready for customers!

Learn how orders work: How To Manage Kiosk Order Flow and Table Service
Learn how to handle issues: How to Handle Payment Failures, Cancellations, and Refunds.

Need Help?

Contact StoreHub Support via live chat in your StoreHub app or email [email protected].

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How to Set Up and Customize Your StoreHub Kiosk