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How to Understand and Customize Your StoreHub Reports

Updated over a month ago

Who is this for?

StoreHub merchants who want to learn how to navigate, filter, and understand the various reports available in their BackOffice to make informed business decisions.

Overview

This guide shows you how to access your StoreHub reports, understand the data presented, use powerful filtering and grouping options to customize your views, and export reports for your records. Mastering these features will help you track your sales, manage inventory, and understand your business performance better.


Before You Begin

  • Access to your StoreHub BackOffice.

  • A stable internet connection.


Step-by-Step Guide

Locate Your Reports in BackOffice

1. Log in to your StoreHub BackOffice.

2. On the left-hand side menu, click on 'Reports'.

The main navigation menu in StoreHub BackOffice, with the 'Reports' option selected.

3. You will see a list of available reports. Click on the specific report you wish to view (e.g., 'Sales Over Time', 'Product', 'Tax Report', 'Shifts').

The 'Reports' page displaying various report categories like 'Sales Over Time', 'Product', and 'Tax Report'.

Understand Report Calculations with Tooltips

StoreHub reports provide helpful tooltips to explain how key figures are calculated. This ensures you always understand the numbers you're seeing.

1. On any report page, look for a question mark icon ('?') next to titles like 'Total Sales' or 'Total Transactions'.

A report showing a metric like 'Total Sales' with a small question mark icon next to it.

2. Hover your mouse over the '?' icon to see a pop-up explanation of how that specific value is calculated.

A tooltip box appearing when hovering over the question mark icon, explaining the calculation for 'Total Sales'.

Customize Your Reports with Filters and Grouping

You can adjust how your report data is displayed using the 'Date Picker', 'Filters', and 'Group By' options.

Adjust the Date Range

1. All sales reports can be filtered by date. By default, reports often show 'Month to Date'.

The top right corner of a report page, showing the current date range set to 'Month to Date'.

2. To change the date range, click on the dates displayed at the top right of the report.

The date picker dropdown menu, offering options like 'By period' or 'Custom dates'.

3. You can select a predefined period (e.g., 'Today', 'Last 7 Days', 'Last Month') or choose 'Custom dates' to pick your own start and end dates.

The date picker showing a calendar interface for selecting custom start and end dates.

Apply Filters to Refine Data

Filters help you narrow down the report data to see only what's relevant to you. Each report has a predefined list of attributes you can filter by.

1. On the report page, click the 'Filters' button.

The 'Filters' button located on the report interface.

2. A 'Filters' pop-up will appear.

The filter pop-up showing a filter fields to create new filter rules.

3. Select a 'Field name' (e.g., 'Store Name', 'Product Category', 'Payment Method').

Dropdown menu displaying different field names available for filtering, such as 'Store Name' or 'Product Category'.

4. Choose a 'Condition' (e.g., 'is', 'is not').

Dropdown menu for selecting a condition like 'is' or 'is not' for the filter rule.

5. Enter or select the 'Field Value' you want to filter by (e.g., 'Main Street Store', 'Beverages', 'Cash').

Input field where a specific value, like a store name or product category, can be entered or selected.

6. You can add more than one filter to the same report. Click 'Apply' to see the updated report.

The filter panel showing multiple filter rules applied and the 'Apply' button at the bottom.

Notes:

  • The available 'Field names' and 'Field Values' will vary depending on the specific report you are viewing.

  • Applying too many filters might result in no data if no transactions match all conditions.

To save your custom filter:

1. After applying your desired filters, look for a 'Save as' button.

The 'Save Filter' button and a field to enter a name for the saved filter combination.

2. Click 'Save Filter' and give your filter combination a memorable name.

The 'Save Filter' button and a field to enter a name for the saved filter combination.

3. The next time you access the report, you can quickly select your saved filter from a dropdown menu.

The 'Save Filter' button and a field to enter a name for the saved filter combination.

Group Data for Different Views

Grouping allows you to organize report data by different variables, giving you various perspectives on your business performance.

1. On the report page, click the 'Group by' dropdown.

The 'Group by' dropdown located on the report interface.

2. A 'Group by' dropdown will appear. Select a 'Variable' to group your data by (e.g., 'Store Name', 'Time variable (Monthly or Daily)').

The grouping dropdown appears. Dropdown menu displaying different variables available for grouping, such as 'Store Name' or 'Time variable'.

3. You can apply more than one grouping variable. For example, you could group by 'Store Name' and then by 'Time Variable'.

Notes:

  • The available 'Variables' for grouping will depend on the specific report you are viewing.

  • Grouping helps you see trends and comparisons across different categories.


Export Your Reports

You can download your reports as a CSV or Excel file for offline analysis, record-keeping, or sharing.

1. After setting your desired date range, filters, and grouping, click the 'Download' button, located at the top right of the report page.

The 'Download' or 'Export CSV' button at the top right of the report interface.

2. The report data will be downloaded to your computer in a spreadsheet format (CSV or Excel), which you can open with programs like Microsoft Excel or Google Sheets.

A browser notification confirming that the report file has been downloaded.


Troubleshooting

Issue

Solution

Report data doesn't look right or is missing.

  • Check your 'Date Picker' settings to ensure the correct time frame is selected.

  • Review your 'Filters' to make sure you haven't accidentally excluded data you want to see.

  • Ensure all your POS transactions were properly synced to the BackOffice.

Cannot find a specific report option.

  • Double-check the 'Reports' section in the side menu. If it's a new feature, ensure your BackOffice is updated.

  • If you're looking for a specific report that used to be under a different menu, it might have been relocated. Refer to StoreHub's latest announcements or contact support.


FAQs

1. How long is my sales data stored for these reports?

Your StoreHub system will store sales data for up to 2 years.

2. Can I save my custom filter settings?

Yes, similar to other reports, you can often save frequently used filter combinations for quick access later. Look for a 'Save Filter' option after applying your filters.

3. Why are some reports showing different numbers for the same period?

Different reports focus on different aspects of your business. For example, a 'Sales Report' might show gross sales, while a 'Tax Report' focuses specifically on taxable amounts and collected tax. Always check the calculation tooltips ('?') for each report to understand what metrics are included.


Need Help?

Contact StoreHub Support via live chat in your StoreHub app or email [email protected].


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