Who Is This For?
Operations teams and merchants who take paid Webstore orders and need a clear path from notification through packing, delivery or pickup, and completion in BackOffice.
Overview
This hub explains how to enable store-level online selling and fulfilment methods, how email notifications reach the right inbox, how to work the Online Order Management list for Webstore, how order statuses differ for delivery and self pickup, and how Order Management spans Webstore with your other online channels.
Before You Begin
Your Webstore can accept orders and payments according to your setup.
Each outlet that fulfils online orders knows who monitors order email and the register.
Staff have BackOffice access to 'Online Orders' and order status updates.
Step-by-Step Guide
Choose Which Stores Sell Online and Set Fulfilment
Before your store can receive online orders, it must be set up to sell online. See this article for full setup steps.
Manage Webstore Orders in BackOffice
Order Management is the operational home for Webstore alongside your other channels.
1. In BackOffice, open 'Online Orders' to reach 'Online Order Management' page.
2. Filter by store, date range, and channel.
3. For Webstore-only views, choose the Online Store or Webstore channel filter.
4. Open an order to view customer, line items, payment, and fulfilment details.
5. Change status using the status control on the list or inside the order, depending on which view your team uses day to day.
6. You can also update status from the list when your layout supports inline changes so packing staff do not need to open every order.
7. When you mark a delivery order as 'Shipped', BackOffice will prompt you to enter the Courier name and the Tracking ID. After you save, the customer receives an automatic notification that the order has shipped.
8. Work through your internal checklist for packing accuracy before you move statuses forward.
Delivery orders often use these statuses:
Status | Meaning |
New Order | Paid order ready for your next internal step |
Ready for Delivery | Packed and waiting for handoff to courier or dispatch |
Shipped | Dispatched or collected by the courier when that is your workflow |
Self pickup orders often use:
Status | Meaning |
New Order | Paid and awaiting preparation |
Ready for Pickup | Packed and waiting for the customer |
Picked Up | Customer collected the order |
Order Management Across Channels
Webstore orders appear together with QR Order and Pay and Beep Delivery orders inside Order Management when those channels are enabled. Use filters to focus on Webstore when you reconcile channel performance or handle staffing per channel.
Note:
To learn about Payout timing, adjustments, and disputes, see here.
Troubleshooting
Issue | Solution |
Order never appears in Order Management | Confirm checkout completed, refresh filters, and verify the store and channel selections. |
Customer chose delivery but no rate appears | Revisit delivery zones and store fulfilment toggles in Webstore Set Up. |
Email notifications are missing | Confirm the notification email on 'Store Settings' and spam settings for that mailbox. |
Wrong status applied | Reopen the order, pick the correct status for delivery versus pickup, and add internal notes if your account supports them. |
FAQs
1. Where is the test purchase walkthrough?
Use this article, so launch checks stay separate from daily operations.
2. Do I complete payouts in this article?
No. Open the Payouts collection for payout schedules, statements, and troubleshooting.
3. Can one team member clear the queue while another packs?
Yes. Align on which statuses mean 'ready' for each role so handoffs stay predictable.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
Was this article helpful?
Let us know below or contact support for further assistance.