What You Will Learn In This Guide
To troubleshoot your Android terminal device using some common solutions to follow before or during with our Care team.
Ensure your device is compatible with the StoreHub POS app. The app is optimized for dedicated Android POS devices and may not function properly on general mobile phones when downloaded from Google Play Store.
How to update your Android device’s firmware
1. On your Android terminal, tap on the Settings icon.
2. Go to Settings, then tap on About Device, then click on the OS version just below the image of your POS Register.
3. Once you click the OS version, it will show you the version of your device.
Note: If you see "Current version is the latest" as per the image above, your device firmware is already the latest version.
How to download and install the StoreHub app onto compatible Android devices
1. While in your StoreHub POS App, tap Sync to ensure your sales data is synced to your BackOffice.
2. Tap Settings, and then a pop-up will appear prompting you to download the latest version of the app.
3. Tap Install and wait for the download and installation to complete.
4. Re-open the POS App.
If this method does not work, please contact our Customer Care team to receive the download link for the latest StoreHub POS app. Alternatively, if your device supports Google Play Store access, you can search for and download the StoreHub POS app from there. If the app isn't available on Play Store, a direct download link can be provided by Customer Care.
They can be reached via the following channels:
Live chat via your BackOffice or StoreHub App
Email to [email protected]
How to deactivate and reactivate your register (Android POS)
Please refer to this article to learn how to deactivate and activate your Register.
Note:
Please Deactivate and Reactivate the StoreHub app AFTER closing your Shift.
Make sure ALL your Open Orders have been cleared/transacted because any pending Open Orders will be erased once you deactivate.