Who is this for?
StoreHub merchants who need to transfer account ownership to another person or reset their account sales data (for example when starting fresh or changing business ownership).
Overview
This article covers two account actions: transferring ownership of your StoreHub BackOffice account to someone else, and resetting account data (removing all sales and transaction data). Both are done from BackOffice Settings in the Danger Zone. Transfer and reset cannot be undone without contacting StoreHub, so read the steps and notes carefully before you proceed.
Before You Begin
You must be logged in to BackOffice as the main account owner. Only the account owner can see the Danger Zone and use these options.
Transfer ownership:
The person you are transferring to must already be added as an employee in BackOffice, assigned to all stores, set as a Manager, have full BackOffice access, and have set a password so they can log in. See this article for adding and assigning employees.
Reset account data:
You will delete all transactions and sales from all stores. Products, prices, stock levels, customer data, and employee data will stay. The reset option is only available during the first 100 transactions in your account; after that, you must contact StoreHub to request a reset.
Step-by-Step Guide
Transfer Your StoreHub Account Ownership
Use this when you want to pass ownership of your store or business to another person (or to yourself under a different email). Transfer only changes the registered owner email; the account name does not change. You cannot undo the transfer yourself. You must contact StoreHub to reverse it.
1. Make sure the person you are transferring to is added in BackOffice as an employee and that they:
Are assigned to all stores
Are set as a Manager
Have full BackOffice access
Have set a password and can log in to BackOffice
If their email does not appear when you try to transfer, they have not set a BackOffice password yet.
1. In BackOffice, go to 'Settings'. You will see the Account Settings page.
2. Open the 'General' tab.
3. Scroll down to the 'Danger Zone' section. Find 'Account Ownership Transfer' and click 'Transfer'.
Note:
You must be logged in as the account owner. If you do not see the Danger Zone, you are not logged in as the owner.
4. Select the employee you want to transfer ownership to and enter your current password.
5. Click 'Send Confirmation Email'.
6. Check your email. Find the message from StoreHub and click 'Confirm Request for Ownership Transfer'. You will see a confirmation page.
7. An email will be sent to the new owner. They must open it and click 'Activate New Ownership Rights'. They will then see a confirmation page.
Ownership has been transferred. You will still be an employee with login rights to the BackOffice.
Reset Your Account Data
Use this when you need to clear all sales and transaction data from your account (for example when starting over). This deletes all transactions from all stores. It cannot be undone. Only the main account owner can see and use this option. It is only available during the first 100 transactions in the account; after that, contact StoreHub Support to request a reset.
Among items that will be reset | Among items that will remain |
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1. In your BackOffice, go to ' Settings'.
2. On the Account Settings page, scroll down to the 'Danger Zone' section.
3. Find 'Reset Account Data' and click the 'Reset' button next to it.
A prompt will appear so you can confirm you meant to do this.
4. Type the word RESET in capital letters in the box.
5. Click the 'Reset' button in the prompt to confirm.
6. Deactivate your StoreHub POS app before you run any new real transactions. See this article for how to deactivate your POS register.
7. When you are ready, reactivate your StoreHub app and start your real transactions. See this article for how to activate your POS register.
Note:
If you need to reset your account data after you have passed the first 100 transactions, contact StoreHub Support. Your request will be reviewed and processed based on the reason for the reset and data compliance.
Troubleshooting
Issue | Solution |
I do not see the Danger Zone in Settings | You must be logged in as the main account owner. Only the account owner can see the Danger Zone. Log out and log in with the owner account. |
The person I want to transfer to does not appear in the list | They must be added as an employee, assigned to all stores, set as Manager, have full BackOffice access, and have set a BackOffice password. If their email is missing, they have not set a password yet. |
Recipient's email does not appear during transfer | The recipient must have BackOffice access and must have logged into their BackOffice account at least once. Until they do, their email will not show as an eligible recipient. |
New owner does not receive email notification | Check your own inbox for a confirmation email from StoreHub. If you received and confirmed it, ask the new owner to check their inbox (including spam or junk) for StoreHub's notification. If they still do not receive it, repeat the ownership transfer steps above, or contact StoreHub Support. |
I want to undo the ownership transfer | You cannot undo it yourself. Contact StoreHub Support (live chat or [email protected]) to request a reversal. |
The transfer process failed | Ensure all required steps are completed (recipient is employee, Manager, has full BackOffice access, and has logged in at least once). Repeat the transfer. If it still fails, contact StoreHub Support for assistance. |
I do not see the Reset Account Data option | Only the main account owner can see it, and it is only available during the first 100 transactions in the account. After that, contact StoreHub Support to request a reset. |
I need to reset after 100 transactions | Contact StoreHub Support. Your request will be reviewed and processed based on the reason and data compliance. |
FAQs
1. Can I change the account name when I transfer ownership?
No. Transfer ownership only changes the registered owner email. The account name stays the same.
2. What happens to me after I transfer ownership?
You remain an employee with login rights to the BackOffice. The new owner is now the main account owner.
3. Will reset delete my products and customer data?
No. Reset only removes transactions, sales, purchase orders, stock return, stock take, and stock transfer data. Products, prices, price books, stock level, customer data, and employee data remain.
4. Why can I not reset my account after 100 transactions?
The in-app reset is only available for the first 100 transactions. After that, you must contact StoreHub Support to request a reset. Your request will be reviewed and processed based on the reason and data compliance.
5. How long does the ownership transfer process take?
The process is free and typically takes only a few minutes to complete.
6. What should I do if the transfer process fails?
Ensure all required steps are completed correctly (recipient added as employee, assigned to all stores, set as Manager, has full BackOffice access, and has logged in at least once). Repeat the process if needed. If the issue persists, contact StoreHub Support for assistance.
7. Can I transfer ownership to someone without BackOffice access?
No. The recipient must have BackOffice access and must have logged into their BackOffice account at least once before their email can be used for the transfer.
Need help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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