Who is this for?
StoreHub merchants who need to reset account sales data, transfer account or recover access when the owner is unavailable.
Overview
This article covers how to reset your sales data, change account ownership, and recover access if you can't log in. These steps help you manage your account settings and resolve common access issues like account suspension or expired subscriptions. Ownership Transfer and reset cannot be undone, so read the steps and notes carefully before you proceed.
Before You Begin
You must be logged in to BackOffice as the main account owner. Only the account owner can see the Danger Zone and use these options.
Transfer ownership:
The person you are transferring to must already be added as an employee in BackOffice, assigned to all stores, set as a Manager, have full BackOffice access, and have set a password so they can log in. See this article for adding and assigning employees.
Reset account data:
You will delete all transactions and sales from all stores. Products, prices, stock levels, customer data, and employee data will stay. The reset option is only available during the first 100 transactions in your account; after that, you must contact StoreHub to request a reset.
Step-by-Step Guide
Reset Your Account Data
Use this when you need to clear all sales and transaction data from your account (for example, when starting over). This deletes all transactions from all stores.
Note:
|
Among items that will be reset |
Among items that will remain |
|
|
1. In your BackOffice, go to ' Settings'.
2. On the Account Settings page, scroll down to the 'Danger Zone' section.
3. Find 'Reset Account Data' and click the 'Reset' button next to it.
A prompt will appear so you can confirm you meant to do this.
4. Type the word RESET in capital letters in the box.
5. Click the 'Reset' button in the prompt to confirm.
6. Next, deactivate register on the StoreHub POS app to clear the transactions in the POS. See this article for how to deactivate your POS register.
7. After that, you may reactivate register on the StoreHub app and start your real transactions. See this article for how to activate your POS register.
Transfer Your StoreHub Account Ownership
Use this when you want to pass ownership of your store or business to another person (or to yourself under a different email). Transfer only changes the registered owner email; the account name does not change. You cannot undo the transfer once it's done.
Note: Make sure the person you are transferring to is added in BackOffice as an employee and that they:
Are assigned to all stores
Are set as a Manager
Have full BackOffice access
Have set a password and can log in to BackOffice
If their email does not appear when you try to transfer, they have not set a BackOffice password yet.
1. In BackOffice, go to 'Settings'. You will see the Account Settings page.
2. Open the 'General' tab.
3. Scroll down to the 'Danger Zone' section. Find 'Account Ownership Transfer' and click 'Transfer'.
Note:
You must be logged in as the account owner. If you do not see the Danger Zone, you are not logged in as the owner.
4. Select the employee you want to transfer ownership to and enter your current password.
5. Click 'Send Confirmation Email'.
6. Check your email. Find the message from StoreHub and click 'Confirm Request for Ownership Transfer'. You will see a confirmation page.
7. An email will be sent to the new owner. They must open it and click 'Activate New Ownership Rights'. They will then see a confirmation page.
Ownership has been transferred. You will still be an employee with login rights to the BackOffice.
Account Access Recovery (Owner No Longer with Business)
If the current account owner has left the business or is unavailable and you need to take over the account, you must complete an identity verification process.
Send a formal email from the email address you would like to make as the master email address to [email protected] including the following details below as part of the Transfer of Account Ownership procedure:
Director’s Full Name:
Director’s IC Number:
Company’s Name:
Store Name:
Reason for Transferring:
Director’s Signature:
Company’s Stamp:
Acknowledgment of taking full responsibility (StoreHub shall not be responsible)
A copy of your SSM Business Registration Certificate
Note: The verification and transfer process may take up to 2 business days to complete.
Reactivate a Suspended Account After Manual Payment
If your account is locked or suspended and you have made a manual bank transfer for renewal, you must submit your proof of payment to reactivate your account.
Please send a copy of the payment receipt with us either via live chat or email to [email protected].
Note:
Manual recording is only available on weekdays (Monday to Friday) from 9.30am to 6.00pm, excluding public holidays.
Accounts are usually reactivated within 24 hours after the payment slip is confirmed.
Troubleshooting
Issue | Solution |
I do not see the Danger Zone in Settings | Only the account owner can see the Danger Zone. Log out and log in with the main owner email access. |
Recipient's email does not appear during transfer | The recipient must have BackOffice access and must have logged into their BackOffice account at least once. Until they do, their email will not show as an eligible recipient. |
New owner does not receive email notification | Check your own inbox for a confirmation email from StoreHub. If you received and confirmed it, ask the new owner to check their inbox (including spam or junk) for StoreHub's notification. If they still do not receive it, repeat the ownership transfer steps above, or contact StoreHub Support. |
The transfer process failed | Ensure all required steps are completed (recipient is employee, Manager, has full BackOffice access, and has logged in at least once). Repeat the transfer. If it still fails, contact StoreHub Support for assistance. |
I do not see the Reset Account Data option | Only the main account owner can see the option. Log out and log in with the main owner's email access. |
I need to reset after 100 transactions | The option is available only during the first 100 transactions on the account. If you have passed the first 100 transactions, contact StoreHub Support. Your request will be reviewed and processed based on the reason for the reset and data compliance. |
FAQs
1. Can I change the account name when I transfer ownership?
No. Transfer ownership only changes the registered owner email. The account name stays the same.
2. What happens to me after I transfer ownership?
You remain an employee with login rights to the BackOffice. The new owner is now the main account owner.
3. Will reset delete my products and customer data?
No. Reset only removes transactions, sales, purchase orders, stock return, stock take, and stock transfer data. Products, prices, price books, stock level, customer data, and employee data remain.
4. Why can I not reset my account after 100 transactions?
The in-app reset is only available for the first 100 transactions. After that, you must contact StoreHub Support to request a reset. Your request will be reviewed and processed based on the reason and data compliance.
5. How long does the ownership transfer process take?
The process is free and typically takes only a few minutes to complete.
6. Can I transfer ownership to someone without BackOffice access?
No. The recipient must have BackOffice access and must have logged into their BackOffice account at least once before their email can be used for the transfer.
Need help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
Was this article helpful?
Let us know below or contact support for further assistance.