Who is this for?
StoreHub merchants who need to create, update, or remove tax codes for their products and services in the BackOffice.
Overview
This guide will show you how to create new tax codes, edit existing ones, delete tax codes, and apply them to your products in the StoreHub BackOffice. Setting up your tax codes correctly ensures accurate pricing and compliance for your business.
Before You Begin
Tax Information: Know the tax rates and names required for your business (ee.g., 'GST 6%', 'SST 10%').
Step-by-Step Guide
Add a New Tax Code
2. On the 'Tax Codes' page, tap 'Add Tax Code'.
3. Enter the 'Tax Code Name' (e.g., 'GST 6%') and the 'Tax Value' (e.g., '6').
4. Tap 'Save'. Your new tax code will now appear on the list.
Edit an Existing Tax Code
2. On the 'Tax Codes' page, find the tax code you want to edit and click on the 'Edit' button.
3. Update the 'Tax Code Name' or 'Tax Value' as needed.
4. Tap 'Save' to apply your changes.
Delete an Existing Tax Code
2. On the 'Tax Codes' page, find the tax code you want to delete and click on the 'Delete' button.
3. A confirmation message will appear. Tap the 'Delete' button to confirm the deletion.
Note:
You cannot delete a tax code that is currently applied to any products. You must first remove the tax code from all associated products before deleting it.
Apply Tax Codes to Products
1. In your BackOffice, go to the 'Products' page.
2. Find the product you want to apply a tax code to and tap on its name.
3. On the product details page, under the 'Price' field, find the 'Tax' field. Select the desired tax code from the dropdown menu.
4. Tap 'Save' to apply the tax code to the product.
Set a Default Tax Code
Setting a default tax code means that any new products you create will automatically have this tax code applied, saving you time.
1. In your StoreHub BackOffice, go to 'Settings', then click on the 'General' tab.
2. Scroll down until you see the Default Tax option, and choose the desired tax you want to apply.
3. Tap 'Save' to apply the default tax code to your account.
Troubleshooting
Issue | Solution |
Cannot delete a tax code. | You cannot delete a tax code if it's currently assigned to any products.
First, go to the 'Products' page, edit each product using that tax code, and change it to 'No Tax' or another tax code. Then, try deleting the tax code again. |
Tax not appearing correctly on receipts. | Ensure the correct tax code is applied to the product. Also, check your 'Receipt Template' settings to make sure tax details are configured to display on receipts. Finally, 'Sync' your POS app twice. |
FAQs
1. Can I have multiple tax codes?
Yes, you can create and manage multiple tax codes in your StoreHub BackOffice to handle different tax rates or types of products/services.
2. How do I know if a product has a tax code applied?
You can check a product's details page in 'Products' > 'Manage Products'. The 'Tax Code' field will show which tax code is applied, or 'No Tax' if none is selected.
3. Does changing a tax code affect past sales?
No, changing a tax code only affects future sales. Past sales will retain the tax information that was active at the time of the transaction.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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