Who Is This For?
StoreHub merchants in F&B who need to create floor layouts, manage tables, merge or split orders between tables, and move orders to different tables.
Overview
This article covers everything about table management on your POS register. You will learn how to enable table layout, create floors and tables, use the table layout for daily operations, merge orders and tables, split orders and tables, and move orders to different tables. It also covers how these actions work with Beep QR Pay Later orders.
Before You Begin
Table Layout must be enabled in both BackOffice and the POS register.
Only one person should set up the layout at a time. Simultaneous edits may overwrite each other.
Merge, split, and move features apply to POS and QR Order and Pay orders only, not Beep Delivery orders.
Create table names in BackOffice (per POS register) before you build the visual layout on POS. Floor positions and layout do not sync from BackOffice; table names do.
If Multiple Register Sync (MRS) is enabled, you must complete the table layout setup on every register.
Step-by-Step Guide
Enable Table Layout
Notes:
Table names have to be created in BackOffice first. The layout will not sync from BackOffice, but table names will.
If Multiple Register Sync (MRS) is enabled, complete table layout setup on all registers.
In BackOffice
1. In your BackOffice, go to 'Settings', then tap 'POS Registers'.
2. Tap the POS register you want to enable Table Layout for.
3. Under 'Enable Table Layout', select 'Yes'.
4. Tap 'Save'.
On POS
Notes:
Table names on POS must match the names created in BackOffice exactly.
Spelling, spacing, and upper- and lower-case must be the same, or the layout may not sync or display correctly.
1. On your POS register, tap 'Sync' to pull the latest settings.
2. Go to 'Settings', tap 'Layouts', then toggle on 'Enable Table Layout'.
3. Tap 'Edit Table Layout'.
4. Tap the '+' button on the bottom right to add a floor. Enter the floor name.
5. Add tables by tapping the '+' button. Enter the table number and number of pax for each table.
6. Tap 'Save Layout'.
7. Return to the register page. You will see the tables you created.
Notes:
Visual layout (floors, table positions) is stored on each POS register. Table names originate from BackOffice; see the notes under Enable Table Layout.
To migrate a table layout from the old iOS app, refer to this article.
Use the Table Layout
1. On the register, go to the table layout page.
2. Choose the table on the desired floor (if you have more than one floor).
3. Select the number of pax dining at the table.
4. Add items to the order, then save.
5. The table will now show as occupied with the saved order.
Merge Orders and Tables
Merge two or more orders into a single bill for easier payment.
Merge via Table Layout
1. On the table layout page, tap the three-dot menu on the top right, then tap 'Merge'.
Note:
Occupied tables will appear in white. Unoccupied tables will be greyed out.
2. Tap at least 2 occupied tables. They will turn orange.
3. If a table has more than one order, tapping it will show a list of orders. Select the ones you want to merge.
4. Tap one of the following:
Option | What It Does |
Merge & Save | Merges the orders and saves them. You choose which table to keep. |
Merge & Pay | Merges the orders and takes you directly to the checkout page. |
Merge via Open Orders (No Table Layout)
1. Tap the three-dot menu on the top right, then tap 'Open Order'.
2. On the Open Orders list, tap the three-dot menu again, then tap 'Merge'.
3. Select at least 2 orders to merge.
4. Tap 'Merge & Save' (enter a name/number for reference) or 'Merge & Pay' (go directly to checkout).
Merge QR Order and Pay Later Orders
1. On the POS, go to the 'Orders' tab and select one of the tables/orders you want to merge.
2. Tap the '...' button at the top, then tap 'Merge'.
3. A pop-up will warn that promotions and cashback will be removed. Tap 'Proceed'.
4. Select all the other QR orders you want to merge.
Note:
You can only merge Beep QR Pay Later orders with other Beep QR orders. Offline POS orders will be greyed out.
5. Tap 'Merge & Save' (choose a target table) or 'Merge & Pay' (go to checkout).
Note:
After merging into a new table, ask the customer to scan the new table's QR code so they can view the updated bill.
Split Orders and Tables
Split items from one order into separate orders for separate payment.
Split via Table Layout
1. On the table layout page, tap the three-dot menu, then tap 'Split'.
2. Select the table you want to split.
3. A list of items will appear. Tap items to move them into a separate order.
4. Tap 'Pay' to complete the split order immediately, or tap 'Save Order' to save both orders separately.
Move a Split Order to a Different Table
1. After splitting, the original table will have multiple orders. Tap the three-dot menu, then tap 'Move Order'.
2. Tap the table with the order you want to move, then select the order.
3. Select the new table to move the order to.
Note:
You cannot move a Beep QR order to a table that already has another Beep QR order. Only empty tables or tables with POS orders will work.
Split via Open Orders (No Table Layout)
1. Tap the 'Open Order' button and select the order to split.
2. Tap items to move them into a separate list.
3. Tap 'Pay' to check out the split order, or tap 'Save Order' to save.
Split QR Order and Pay Orders
You cannot split QR Order and Pay orders that were placed on the customer ordering app. Splitting is only available for Pay at Counter QR Order and Pay orders.
For eligible pay at counter orders, use the same split steps as for a regular table order. A warning may appear that promotions and cashback will be removed.
Change Table (Move Orders)
Move an order from one table to another.
Via Table Layout
1. On the table layout page, tap the three-dot menu, then tap 'Move Order'.
2. Select the table with the order you want to move. It will turn orange.
3. Select the destination table (can be an occupied or empty table).
Notes:
You cannot move QR orders to a table that already has a QR order.
You can move orders to a table that has multiple POS orders.
4. The table has been changed successfully.
Note:
For QR orders, both the cashier and the customer will receive a notification after the table is changed. The customer can scan the QR code on the new table to continue their order.
Via POS Layout
1. On the table layout page, select the table with the order to move.
2. Tap the open order.
3. Tap the three-dot menu, then tap 'Move Order'.
4. Select the new table.
5. Review the items on the POS layout, then tap 'Save'.
Note:
When a table is changed, a new kitchen docket will print showing the old table number with a strikethrough and the new table number. If 'Print Order Summary' is enabled, a new order summary will also print.
Edit or Delete Table Layout
1. On your POS register, go to 'Settings', tap 'Layouts', then tap 'Edit Table Layout'.
2. To edit a floor name, tap the floor tab and rename it.
3. To edit a table, tap the table and change the table number or pax count.
4. To delete a table, tap the table and select 'Delete'.
5. To delete a floor, remove all tables from the floor first, then delete the floor.
6. Tap 'Save Layout' when done.
Troubleshooting
Issue | Solution |
Table Layout not showing on POS | Make sure Table Layout is enabled in both BackOffice (Settings, POS Registers) and POS (Settings, Layouts). Sync the POS app. |
Cannot merge tables | Make sure at least 2 occupied tables are selected. For Beep QR orders, you can only merge QR orders with other QR orders. |
Cannot move a QR order to another table | You cannot move a QR order to a table that already has a QR order. Move it to an empty table or one with POS orders only. |
Tables set up on iPad not showing on Android | Set up the table layout on the Android device. iPad screens are larger, and tables in the lower area may not display on Android. |
Kitchen docket not printing after merge | Kitchen dockets do not print when orders are merged. They only print when orders are split or tables are changed. |
FAQs
1. Can I set up the table layout from BackOffice?
Yes. The table layout and floors sync from BackOffice to the POS register.
2. What happens to promotions when I merge QR Order and Pay orders?
All existing customer information, membership, loyalty, and promotions are automatically removed when QR and Pay orders are merged. The customer can re-apply them by scanning the new table's QR code.
3. Will kitchen dockets print when I merge orders?
No. Kitchen dockets do not print when orders are merged. They will print when tables are changed or orders are split.
4. Can I split an order and pay for one part immediately?
Yes. After splitting, tap Pay to check out the split portion. The remaining items stay saved as a separate order.
5. Can multiple people edit the table layout at the same time?
No. Only one person should edit the table layout at a time. Simultaneous edits may overwrite each other.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].
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