Who is this for?
StoreHub merchants who want a simple map of every report available, not just sales but what each one shows, where to find it, and the rules that apply to all of them.
Overview
Your StoreHub BackOffice gives you a range of reports that show how your business is doing - from daily sales to stock, staff, and tax. This guide is the starting point: it explains what reports are, maps every report and where to find it, and covers the rules that apply to all of them.
Before You Begin
Access to your StoreHub BackOffice (on a computer or tablet).
Reports are best viewed on a computer or tablet, not the POS app.
What Are Reports and Why Do They Matter?
Reports break down your business data in different ways, helping you understand:
What sells best: your most popular products or categories.
When you're busiest: sales trends by hour, day, or month.
How customers pay: your most-used payment methods.
How your team is doing: sales made by each employee.
What's happening with stock: your stock value and any stock loss.
What you owe in tax: your tax breakdown for the period.
Overall business health: revenue, discounts, and costs at a glance (start with the 'Sales Over Time' report).
Ground Rules (these apply to every report)
How long your data is kept: StoreHub keeps your report data for 2 years. The Stock Loss report and the Audit Trail are the exceptions - about 6 months. To keep older records, export and save your reports regularly.
Cancelled vs. voided vs. refunded: A 'Cancelled' transaction (a whole sale that was voided) is not counted in your sales totals. Voiding a single line item is different, only that item is removed and the rest of the sale still counts. A 'Refunded' transaction is counted in 'Total Sales'; the refund is tracked separately as a return (shown in 'Total Sales Returned'), not subtracted from 'Total Sales' - 'Net Sales' is the figure that already subtracts returns.
How up to date your report is: each report shows a 'Data last updated on…' time at the top - its when it last captured data. 'Sales Over Time' refreshes about every 20–30 minutes. If a recent sale is missing, it may not be included yet, wait for the next update and refresh.
Philippines (BIR): for stores registered with the BIR (Bureau of Internal Revenue), every transaction entered in the POS must appear in your reports - you can't leave any out.
POS-side reports are fixed: the reports shown on the POS itself can't be customized. To filter, group, or see service charge separately, use the reports in BackOffice.
The Report Map
StoreHub offers several types of sales reports, each giving you a different view of your business performance:
Sales & Transaction Reports
Report | What it shows (in short) | Where to find it |
Sales Over Time | Total sales over a period (day, week, month, or hour) | 'Reports' → 'Sales over time' |
Sales by Product | Sales, cost, and profit per product | 'Reports' → 'Products' |
Sales by Product Category | Sales grouped by category | 'Reports' → 'Product Categories' |
Sales by Variant / SKU | Sales per product option or product code | 'Reports' → 'Variants' |
Sales by Payment Method | How customers paid | 'Reports' → 'Payment Method' |
Sales by Transaction Channel | In-store vs. online vs. delivery | 'Reports' → 'Transaction Channel' |
Promotions | Discount usage and cost | 'Reports' → 'Promotions' |
Transaction Records
Note: These show line-by-line records rather than totals, useful when you need to trace a single order.
Record | What it shows (in short) | Where to find it |
Offline Transactions | Every in-store transaction, with items and register | 'Offline Transactions' |
Online Orders | Every online order (Beep, QR Order & Pay, Webstore) | 'Online Orders' |
Returns | Refunded / returned transactions | 'Returns' |
Team & Shift Reports
Report | What it shows (in short) | Where to find it |
Shifts | Your end-of-day register summary (sometimes called a Z-reading): cash counted, cash added or removed, and whether the drawer was over or short | 'Reports' → 'Shifts' |
Employee Performance | Sales made by each team member | 'Employees' → 'Employee Performance' (not under 'Reports') |
Stock & Inventory Reports
Report | What it shows (in short) | Where to find it |
Stock Value | What your current stock is worth | 'Stock Management' → 'Stock Value' |
Stock Loss Report | Lost quantity, loss value, and revenue impact | 'Stock Management' → 'Stock Loss Report' |
Goods & Raw Materials (Thailand stores) | How much stock came in and went out | 'Stock Management' |
Wastage Insights | Displays total Wastage Cost and Revenue Loss | 'Stock Management' → Wastage Insights |
Tax & Compliance Reports
Report | What it shows (in short) | Where to find it |
Tax Report | Your tax breakdown - SST (Malaysia), VAT, or GST depending on your country | 'Reports' → 'Tax Report' |
BIR reports (Philippines) | Official BIR-compliance reports: the BIR Z-Reading, POS Report, and E-journal (a digital record of every receipt) | 'Reports' → 'BIR' section |
Where to Find Your Reports
Most reports live in your BackOffice under the 'Reports' menu.
1. Log in to your StoreHub BackOffice.
2. On the left-hand menu, click 'Reports'.
3. Choose the report you want from the list:
Next steps once you've found your report:
Need a specific number? Use the Which Report Shows What finder.
Want to filter, group, save, or export a report in the 'Reports' menu? See How to Use Any Report.
View Employee Performance under 'Employees', and Stock Value / Stock Loss are under 'Stock Management'.
Troubleshooting
Problem | What to do |
A recent sale is missing | Check the 'Data last updated on…' time at the top of the report, recent sales may not be included yet. Wait for the next update and refresh. |
My report shows zero or no data | Check your date range (top right) and any store or channel filter you've set, the most common cause is a date range or filter that excludes your sales. |
My older data is gone | Reports keep 2 years of data; anything older had to be exported earlier. Going forward, export and save regularly. |
I can't find a report in the 'Reports' menu | Some reports live in other menus: Employee Performance is under 'Employees'; Stock Value and Stock Loss are under 'Stock Management'. BIR reports are inside 'Reports', in the 'BIR' section. |
I can't see the 'Reports' menu at all | Report access can depend on your staff role. Ask your account owner to check your permissions under 'Employees'. |
The report page is blank or won't load | Refresh the page or try a different browser. If it still won't load, contact Support. |
My numbers don't match between two reports | See How to Understand Differences in Sales Reports. Some reports are for trends and aren't meant to add up to your grand total. |
FAQs
1. Can I view sales from 'Online' and 'Offline' channels together?
Yes. The 'Sales Over Time' report combines all your sales data (POS, Beep Delivery, QR Order & Pay) into one view by default.
2. Why don't two of my reports show the same total?
Yes. Almost all reports have a 'Filters' button that allows you to view data for a specific store branch if you have multiple locations.
Need Help?
Contact StoreHub Support via live chat in your StoreHub app or email [email protected].