What You Will Learn In This Guide
Quick fixes to any issues you may have with QR Order and Pay
General answers to how QR Order and Pay works for your business
Criteria
1. Which subscription plans will offer this?
Starter (Only in Malaysia), Advanced, and Pro subscription plans offer QR Order and Pay Ordering.
2. Which platforms are supported?
QR Order and Pay is supported by both iOS and Android.
3. How are the QR Codes generated?
Upon applying, StoreHub will create unique QR Codes which are then printed and delivered to you (the merchant)*.
Setting Up
1. How do I set up QR Order and Pay?
You can set up QR Order and Pay Ordering from your BackOffice
At Online Order, click on QR Order and Pay Settings.
Toggle ON Enable QR Order and Pay.
2. Why are my QR Order and Pay receipts not printing?
On your StoreHub POS app, ensure the Always Print Receipt setting has been turned on.
To do that, go to Settings, tap Printer, then toggle on Always Print Receipt.
3. Are Price Books included?
Yes, Price Books can be applied to QR Order & Pay, provided certain conditions are met. This allows for dynamic pricing beyond the default prices set in your BackOffice.
For Price Books to be automatically applied, the following conditions must be met:
Order Type: The feature is only supported for Dine-in and Takeaway order types.
Subscription Plan: Your business must be on a Medium or Large plan.
Customer-Specific Pricing: If a customer is logged in (e.g., a member), the system will use their customer tags to match and apply any relevant special pricing from a Price Book.
How Multiple Discounts are Handled: If an item in a customer's cart qualifies for more than one Price Book at the same time (e.g., a "Happy Hour" price and a "Member" price), the system will automatically apply one of them based on the priority in the Price Books list.
4. Do I need an Internet connection?
Yes, you will need a constant Internet connection to ensure payments go through.
5. Can BackOffice items be automatically populated into the menu?
No.
6. Can I use special promotions?
You could use Take Amount Off & Take Percentage Off.
More information on setting these up can be found at this link.
If your intention is solely for QR Order and Pay, do note that you would only need to select QR Order and Pay in Apply to Channel of your Promotions setup.
Ordering
1. Can I take multiple orders at the same time?
Yes.
Payment
1. How do customers pay for my items?
GrabPay, Boost, Touch 'n Go eWaller, Apple Pay, MasterCard, Visa, FPX, Maybank2U, CIMB Clicks, or at the counter with whatever payment methods you accept.
2. How do refunds work?
For Online Banking/E-wallet/ Credit Card - Refund will be processed automatically once an order is canceled, the amount will be refunded as per the original payment method.
(2-7 working days)
For Pay at Counter orders - You will need to refund customers in cash.
3. Will my customers get an e-receipt to know what they paid for?
E-receipt is currently not available, the alternative is to view it on the Checkout page after payment is made.
4. Is service charge included?
Service Charge can be included for table service.
5. How do I check my transactions?
Transactions can be found by going into your StoreHub POS app, then tap, Transactions, and go to the Online tab.
OR In the BackOffice, they are saved in Order Management.
You can then cross-check the receipt number.
Payment Failures
1. What would happen if online payment failed from the customer's end?
It is very likely a failed transaction if the order does not reflect in your POS.
If the customer is being charged via card or online transfer, the hold amount will be released within 7 working days.
2. What is the suggested advice for customers when an online payment failure occurs?
Customers may place their orders again. As explained above, if the failed transaction is charged, the hold amount will be returned to the payment method by the system.
Customers may report issues to the Beep team via Live Chat (Beep team will assess via screenshots of payment deduction if it's a failed payment)
Reporting
What does the sales/shift report at the end of the day look like?
Orders made on Beep are considered Online sales and are currently NOT included in the sales/shift report unless customers Pay at Counter.
Limitation
What are some limitations of QR Order and Pay at the moment?
Your customers cannot edit their orders after making payment.
Only Pay at Counter transactions are included in the shift report.