​Rider to arrive at pickup location within 15 minutes upon accepting the job.

i. Delivery to be completed within 45 minutes upon collection of goods.
​
ii. Exceptional buffer of 1 hour completion time for deliveries within a distance of 15km or more.

​i. Cost of goods damaged in transit will have to be borne by the rider / logistics company.
​
ii. Rider is to return to pickup location to re-purchase damaged goods.
​
iii. Once done, rider re-delivers re-purchased goods to the customer in good condition.
​
iv. Claims of damaged goods reimbursement is to be done directly with the logistics company (if any).

i. Upon reaching the delivery address, rider is to call customer at least 2 times in a row.
​
ii. If there is no answer from customer, wait 5 minutes and then call another 2 times in a row.
​
iii. If there is still no answer on the 2nd attempt, rider is to send a message with photo of condo/house to customer informing who the rider is and that the rider has arrived at the delivery address.
​
iv. Wait another 5 minutes and if there is still no response, call 2 times in a row.
​
v. If there is still no answer:
​

Option 1:
​If rider is able to leave goods at guardhouse, do so and send a photo to customer

as proof of delivery.

Option 2:
​If at a landed property, leave goods on pillar / gate and send a photo to customer as proof of delivery.

Option 3:
​If both unable, rider is to leave and dispose of goods.

Option 4:
​Proper documentation (screenshots) of call logs and messages sent are to be kept for auditing purposes.
​

Rider is to contact the phone number of the pickup address (store) instead of the registered phone number (this procedure is GoGet-specific).