Who is this for?

StoreHub merchants who are setting up a new Android POS register (like Sunmi or iMin devices) or need to reactivate an existing one. This guide helps you get your POS device ready to process sales.

Overview

This guide shows you how to download and install the StoreHub POS app on your Android register, activate your register to start selling, and deactivate it if you need to move it or stop using it.

Before You Begin

StoreHub Android Device: Ensure your Sunmi T2, D2, iMin D1, D4, Falcon 1, or Swan 1 register is powered on and connected to a stable internet connection (Wi-Fi or Ethernet).

StoreHub Account: You need an active StoreHub subscription.

BackOffice Setup: Your POS register must already be added in your StoreHub BackOffice. If you haven't done this, please refer to the article: 'How to Manage Your POS Registers'.

Login Credentials: Have your Store ID, email, and password ready for activation.

Country Compatibility: The StoreHub app is currently available in Australia, Brunei Darussalam, Cambodia, China, Hong Kong, Indonesia, Malaysia, Myanmar, Nepal, Philippines, Saudi Arabia, Singapore, Sri Lanka, Thailand, United Arab Emirates, and Vietnam. If your country is not listed, please contact StoreHub Support at [email protected] for further assistance.

Step-by-Step Guide

Download and Install the StoreHub POS App

The StoreHub POS app is the program you use to perform transactions on your register. The steps vary slightly depending on your device model.

For Sunmi T2 & D2 Devices

1. From your register's home screen, find and tap the 'App Store' icon.

Sunmi device home screen with the App Store icon highlighted.

2. In the 'App Store' search bar, type 'StoreHub' and press 'Enter' on the keyboard.

App Store search results showing the StoreHub app.

3. Locate the 'StoreHub' app in the search results and tap the 'Install' button next to its icon. The app will then download and install automatically.

StoreHub app listing in the App Store with the Install button.

4. Once the installation is complete, you will find the 'StoreHub' app icon on your register's home screen, ready to be opened.

StoreHub app icon visible on the Sunmi device home screen.

For iMin D1, D4, Falcon 1, Swan 1 Devices

1. From your register's home screen, find and tap the 'App Store' icon.

iMin device home screen with the App Store icon highlighted.

2. In the 'App Store' search bar, type 'StoreHub' and press 'Enter' on the keyboard.

3. Locate the 'StoreHub' app in the search results and tap the 'Install' button next to its icon. The app will then download and install automatically.

4. Once the installation is complete, you will find the 'StoreHub' app icon on your register's home screen, ready to be opened.

StoreHub app icon visible on the iMin device home screen.

Note:

If you need to update your StoreHub POS app, please refer to the article: 'Software Update: How to Update Operating System & StoreHub POS App on Your Device'.

Activate Your POS Register

Activating your register links your physical device to your StoreHub BackOffice account, allowing it to process sales and sync data.

1. Ensure the StoreHub POS app is installed on your register (as described in the previous section).

2. Open the 'StoreHub' app. On the first screen, you will see the 'Activate Your Register' page.

StoreHub app welcome screen showing the "Activate Your Register" page.

3. You will be prompted to enter your Store ID, email, and password. Carefully enter these credentials.

4. After entering your details, tap 'Continue'.

The "Continue" button on the StoreHub login screen.

5. If you have multiple registers that are not yet activated, you will see a list. Select the specific register you want to activate on this device. Then, click 'Confirm'.

Screen showing a list of unactivated registers to choose from, and a 'Confirm' button.

6. Once activated, you will be redirected to the 'Log In' page. This is where you or your staff will clock in and out for every shift.

StoreHub POS app showing 'Log In' screen.

Note:

If you experience prolonged loading times during activation, ensure your internet connection is stable and that your device's operating system is up to date.

Deactivate Your POS Register

Deactivating a register removes its link to your StoreHub account. This is useful if you are replacing a device, moving a register to a different store, or no longer using it. Deactivation is done from your BackOffice.

1. Log in to your StoreHub BackOffice using a web browser.

StoreHub BackOffice login page in a web browser.

2. Go to 'Settings', then select 'POS Registers'.

StoreHub BackOffice menu showing "Settings" and "POS Registers" options.

3. On the 'POS Registers' page, find the register you wish to deactivate from the list. Tap on its name to view its details.

List of POS registers in StoreHub BackOffice.

4. On the register's detail page, scroll down and tap the 'Deactivate' button at the bottom right of the page.

POS Register detail page in BackOffice showing the "Deactivate" button.

5. Confirm the deactivation when prompted. The register will now be deactivated and can be activated on another device or removed from your BackOffice if no longer needed.

Confirmation dialog for deactivating a POS register.

Troubleshooting

Issue	Solution
Prolonged loading time during register activation.	Check your internet connection: Ensure your Wi-Fi or Ethernet connection is stable and strong. Try restarting your router if necessary. Restart the app: Close the StoreHub app completely and reopen it. Restart the device: Turn your POS register off and then back on. Check for app updates: Make sure your StoreHub POS app is the latest version. Refer to the 'Android: Updating Operating System & StoreHub POS App' article.
"Invalid Credentials" error during activation.	Double-check your details: Carefully re-enter your Store ID, email, and password, checking for any typos. Verify account: Ensure you are using the correct email and password associated with your StoreHub admin account. Reset password: If you've forgotten your password, you can reset it from the StoreHub BackOffice login page.

FAQs

1. Why do I need to deactivate a register?

You would deactivate a register if you are replacing the physical device, moving it to a different store location, or no longer using that specific register. It frees up the register license in your BackOffice.

2. Can I activate a register that hasn't been added in BackOffice?

No, you must first add the register in your StoreHub BackOffice before you can activate it on a physical device. This ensures your device is properly linked to your store's settings and products.

3. What happens to my sales data if I deactivate a register?

Deactivating a register does not delete your sales data. All transactions processed on that register are synced to your BackOffice. Deactivation simply unlinks the physical device from your account.

4. How do I update the StoreHub POS app?

You can usually update the app through the device's 'App Store' (Sunmi App Store or iMin App Store) or by following specific instructions in our 'Android: Updating Operating System & StoreHub POS App' guide.

Need Help?

Contact StoreHub Support via live chat in your StoreHub app or email [email protected].

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